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“Only complaint was the bed” 4 of 5 stars
Review of Candlewood Suites Jacksonville

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Candlewood Suites Jacksonville
Ranked #35 of 132 Hotels in Jacksonville
Certificate of Excellence
Iron Mountain, MI
Level Contributor
103 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Only complaint was the bed”
4 of 5 stars Reviewed March 12, 2013 via mobile

The bed was hard. The pillows lumpy. I slept good but hubby did not. Nice to have a kitchen. Bathroom was clean and newly redone with a great shower. The workout room was decent. The free laundry was the reason we chose this place. The coffee in the pantry area was very good for hotel coffee. Free popcorn in the room. Room was kind of small but for one night it was sufficient. For a longer stay I'd suggest the one bedroom suite. I would stay again.

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank CAROL H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review, March 28, 2013
Dear hammonds,

Thank you so much for your candid review of our hotel. IT is nice to know that you noticed the cleanliness of the bathroom. I am sorry that you encountered some issues with the bed. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Karen G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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boston
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed February 5, 2013

Totally outstanding value compared to most Motels. Brand new rooms after 2 million $ makeover, Lending Library , Free washer and Dryer, small work out gym. Plus Free internet and all the coffee you drink 24/7. Top this of with a dedicated , friendly staff and this spells Bargain.

Room Tip: All suites are the same, However being a member of Priority Club gets you free candy.Plus a better l...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank AviBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fletcher
Level Contributor
201 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 392 helpful votes
5 of 5 stars Reviewed February 2, 2013

I highly recommend this property for anyone traveling south from up north. You left the snow and cold and spent the first night at some down and out off the interstate, which didn't really give you much rest. Then your second night you make it to Fl but still have 5-7 hours to go and your tired. This hotel is for you. You are greeted in the lobby by some of the nicest guest service folks I have ever encountered, The location is so very quiet, in a business park less than a mile from the interstate. I left my window open because there is no "road noise. The rooms are wonderful with a kitchen, large work station, really fast internet, and a fully appointed workout room. They have full size fridge's, and a FREE laundry so you can clean your clothes after coming back from the beach. I was pleased to see they have a video library that you can check out DVD's to play on the DVD player in the room which is great for the kids, and I was amazed to see that they have to BBQ grills out back so if you want to grill some burgers or cook up some fresh seafood you can. Oh and you can drive 15 mins over toward the beach where the shrimp boats come in so you can actually get some fresh and cheap seafood you can grill yourself. This really is more like a little bit of home and rest, than the regular hustle bustle of a big noisy hotel. I spent 2 days here just to relax and boy did I ever enjoy it. The roads and access to all the areas of Jax are great and you are far enough south of town that even during rush hour, it isn't too bad getting around. Only 1 mile to a major mall too. One of my few happy surprises I have come across on my travels.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank steve p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMitchell, General Manager at Candlewood Suites Jacksonville, responded to this review, June 7, 2013
We certainly hope that you'll be back to cook on the grills again! We are so pleased that your time with us was enjoyable and relaxing. Your commentary was so encouraging to read and this GM could not be more proud of the professionalism and sincere dedication of the Candlewood Suites Jacksonville team! Thank you for taking the time to write your comments and provide feedback on your experience. Visit again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, SC
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 26, 2013

I can't say enough nice things about this Candlewood Suites property. The recent renovation and upgrades make this hotel and wonderful place to stay.

Everything is fresh and clean...rooms are well appointed, and extremely comfortable. I really like the large built in work area, with all of the counter and storage space in the room. The bathroom is huge, and there is also a large walk in closet with plenty of room to hang garments and store luggage. The kitchen area is perfect, furnished with everything that one would need.

Internet connection is fast and efficient, and the large flat screen TV was sharp and clear.

I save the best for last, and that is the staff. Apparently, they have a great manager and team leader. The friendly attitude of everyone at this hotel reflects that this must be wonderful place to be employed. I have to give a special thumbs up to Craig on the reception desk, who goes out of his way to make guests feel welome.

Keep up the great work.....you are all super, and this is a sweet hotel.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank EJDMyrtleBeach_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
163 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed January 2, 2013

The staff was very friendly and helpful. The only negative was that the iron in the room did not work.That was alright because we had our own with us. We were late getting there but that was no problem. The room was nice and very clean. This is the second time that we have stayed at a Candlewood and will look for them to stay in during future stays.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 123manipulator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 3, 2012 via mobile

I stayed at Candlewood Suites for a 5 night business trip. The room had a full size refrigerator and freezer, a dishwasher, a cooktop, a microwave, and was well stocked with dishes and cooking utensils. The hotel has been renovated since the photos on most of the hotel booking websites were taken. It now has dark wood furnishings and new bathrooms. There is a desk area that is perfect to work from and I was happy with the Internet speed. Additionally, the staff was very friendly throughout my stay. There is a small gym, which I utilized and was satisfied with.
The only negatives were functions of the type of hotel this is. For example, the chair at the desk area in my room looked like it was the star of a bad slasher movie. It also didn't stay in the correct height position. It wasn't perfect, but it met my needs.
Overall, though, I would definitely stay here again if I had business in the area.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank ThePreggersPlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed November 12, 2012

I dont like about half the Candlewwod Suites I stay at. They smell of cheap soap and the styling is weird. But this one just got a 2 million renovation and the rooms are really nice. Similar to a Hyatt
Place or other hotel. The location is excellent also if you have business in the sprawling but tasteful business Park that it sits in. Not much food close but thats the only down on it.
It was worth every bit of 63 a night. For sure.

Stayed November 2012, traveled on business
Helpful?
3 Thank joe p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Jacksonville

Property: Candlewood Suites Jacksonville
Address: 4990 Belfort Rd, Jacksonville, FL 32256-6006
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#11 Best Value Hotel in Jacksonville
#12 Business Hotel in Jacksonville
#28 Romantic Hotel in Jacksonville
#36 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Jacksonville 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Candlewood Suites Jacksonville knows what you need. Business, families and extended stay travelers play by different rules and need a hotel that understands your unique needs. Candlewood Suites is designed from the group up just for you. We are just minutes from Downtown Jacksonville, Jacksonville Beaches and St. Augustine. The Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus there s great shopping, dining and exciting entertainment at St. John s Town Center, Jacksonville Landing and 5 points which are just a short drive away. When its time to get connected away from home we know what you need, high speed Internet, cable, sports, movie channel and DVD player. When you need to burn some energy the fully equipped fitness center will help melt the stress away. When visiting Jacksonville, Florida we know what you need. The Candlewood Suites Jacksonville is your best stay, for a week, a month or even a year. ... more   less 
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Also Known As:
Candlewood Suites - Jacksonville Hotel Jacksonville
Candlewood Jacksonville
Jacksonville Candlewood Suites

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