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“Overall Horrible”

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Candlewood Suites Jacksonville
Ranked #39 of 132 Hotels in Jacksonville
Certificate of Excellence
1 review
“Overall Horrible”
1 of 5 bubbles Reviewed October 2, 2012

Extremly dissapointed upon check in I was treated very rudely by a young african american woman she was very rude and talking on her cell phone as I walked up she took the time to finish her conversation before walking over to assist me. I also checked in to room which was great minus the very drab recliner and appliances I called down to ask about the recliner to be told by the young women "That is all we have until we get or new ones" which was stated in arude tone. Overall horrible customer service and the location is literally around nothing. I highly do not recommend this hotel and I travel alot and put this on my list of never again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eaglesfan83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review, October 16, 2012
Dear eaglesfan83,

Thank you for taking the time to write a review about your experience with us. Let me take this opportunity to apologize for the shortcomings you experienced during your stay and I regret you received unacceptable service from our front desk staff.. Your feedback will be taken into consideration and will be shared to our front office team to ensure similar incidents won’t happen again.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
    96
    56
    10
    7
    8
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 4, 2012

We have stayed numerous times at Candlewood Suites in Jacksonville, FL on Belfort Road when we make our annual 'excursion' to Florida and have never been disappointed and we are picky about where we stay. We have always had a very clean and quiet room and friendly front desk folks to welcome us. They provide free laundry facilities, work out room, a small store and a quiet place to stay and if you make reservations online you get a good deal. Check it out online....you won't be disappointed.

Room Tip: We prefer a 'no-smoking' room and no pets because of allergies....they have always made our...
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanford, North Carolina
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed April 22, 2012

I was just here for 5 weeks and was very happy with my stay and unlike one other reviewer I found everything clean and neat. This is an extended stay hotel so there are a few things you should know first before checking in.

Housekeeping visits your room once each week on the day you check in. Need towels or sheets before then take them to the front desk and they will give you fresh ones. I do not find this hard do. If this bothers you stay somewhere else.

There is not a lobby but the free coffee you would normally find in the lobby is in the laundry room/workout room/candle wood cupboard. Which is a multi purpose room where the free laundry machines are located.

There is no pool or hot tub. None, zero zip zilch nada. This was the hardest for me but hey it was only $63 a night.

There is no hotel bar or restaurant.

No ice machines in the hallways the fridge in your room makes the ice.

What do you get?

A full size refrigerator. 2 plates, 2 forks, 2 knives, 2 spoons. Several sharp kitchen knives. Several pots and pans. A stove top but no oven, a microwave, and a dishwasher.

A comfy bed, clean room, clean bathroom, and lots of peace and quiet.

Friendly and efficient staff.

And a TV with a VCR/DVD combo. Not a flat screen mind you but a plain old tube TV like all of us grew up with. I have never understood why some people hate on a hotel with old style tube TV’s. It’s a TV geez get over it.

Outside there is a cabana where many of the hotel guests gather on weekends and talk and have a few drinks. There are also 2 gas grills for cooking out.

Several people have written that there are no nearby restaurants or shopping and this is correct. This is located in an office park area. So after 6pm there is almost no traffic at all.

I have to come back to FL for two more weeks in April and I will happily stay here again. I love a quiet hotel and this one fits the bill just fine.

Room Tip: Room 331 is very quiet and peaceful
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gpphelps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
514 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
5 of 5 bubbles Reviewed March 29, 2012

Standard Candlewood hotel. It's not the newest but it has been maintained well. We had a "one bedroom suite" which was very convenient for a longer stay and offered plenty of space. We liked the furnitur which was not so dark as in other Candlewood hotels. The staff was really nice and friendly. You need about 10 minutes to downtown and 20 minutes to the beaches. The rate was just 81 plus tax. Great value for the money!

Room Tip: One bedroom suite!
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Varazze, Italy
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed January 31, 2012

We were checked in by a very nice man named Steve. Room was clean, orderly. There were no bad surprises. Candlewood sends the maid only once per week. If you want fresh towels, you have to ask for them at the front desk. Best for 1 night stays because of infrequent maid service. Safe area.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AntonAnderssen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed January 28, 2012

Came here on business with a few colleagues and we were glad we brought our flip flops because u don't want to walk on the carpet. The bed and sheets were old covered in one of those bedspreads you KNOW they never wash. Still had the ancient style TV. One good thing was that the windows opened. Disappointing that there are no housekeeping services - they don't make your bed or change your towels. And there isn't even a lobby, let alone a lobby bar. Shop around - you can do better than this place.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Came4theweather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daytona Beach
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed December 9, 2011

I've stayed at the Candlewood quite a few times in recent months and it kind of feels like home to me now. It's a very modest, no frills place that in all truthfullness needs a serious renovation but the super nice staff does the best with what they have. Do not expect posh 4 star accommodations, and this is not the place to go to for your honeymoon. That being said, though, the hotel is in a really neat location (note: not very close to food so make sure you bring food or go shopping)--it's in an office complex, but the whole back of the hotel faces a little lake near which you can BBQ or lounge in comfy outdoor chairs. It's always quiet, and I feel so relaxed and safe in this place I walk around in the middle of the night hunting down coffee in my PJ's and I've even forgotten to lock the deadbolt. Breakfast is not served, but there is an 'honor store' and free internet and parking. The internet is not particularly great for things that require alot of bandwidth, but for checking email and basic things it's fine. It's a good place to stay if your just there to work (but know that there is no business center for printing) or are on the road.

Room Tip: Get a room on the lake side (:
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wahlumgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Jacksonville

Property: Candlewood Suites Jacksonville
Address: 4990 Belfort Rd, Jacksonville, FL 32256
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#6 Best Value Hotel in Jacksonville
#12 Business Hotel in Jacksonville
#28 Romantic Hotel in Jacksonville
#36 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Jacksonville 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
The Candlewood Suites Jacksonville knows what you need. Business, families and extended stay travelers play by different rules and need a hotel that understands your unique needs. Candlewood Suites is designed from the group up just for you. We are just minutes from Downtown Jacksonville, Jacksonville Beaches and St. Augustine. The Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus there s great shopping, dining and exciting entertainment at St. John s Town Center, Jacksonville Landing and 5 points which are just a short drive away. When its time to get connected away from home we know what you need, high speed Internet, cable, sports, movie channel and DVD player. When you need to burn some energy the fully equipped fitness center will help melt the stress away. When visiting Jacksonville, Florida we know what you need. The Candlewood Suites Jacksonville is your best stay, for a week, a month or even a year. ... more   less 
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Also Known As:
Candlewood Suites - Jacksonville Hotel Jacksonville
Candlewood Jacksonville
Jacksonville Candlewood Suites

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