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“Customer Very Satisfied” 5 of 5 bubbles
Review of Extended Stay America - Jacksonville - Lenoir Avenue East

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Extended Stay America - Jacksonville - Lenoir Avenue East
Ranked #101 of 132 Hotels in Jacksonville
Jacksonville, Florida, United States
1 review
“Customer Very Satisfied”
5 of 5 bubbles Reviewed January 21, 2013

I've Been staying here at this place since September, the staff is outstanding. I thank you all for your great work for making my stay pleasant. This hotel just started continental breakfast which is nice. The maids come in once a week to clean,and they do a wonderful job. I can ask the staff for anything and if they are able to help they will.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESH-RDO, Owner at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review, January 31, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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62 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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  • Any
English first
Jacksonville, Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 18, 2013

My family and I stopped here we were very pleased with the service, value, cleanliness and friendliness of the staff. I would recommend this location to anyone traveling or just in neeed of temporary lodging. The location is quiet, the property is neat, clean and well maintained. The interstate is easily accessible with lots of places to eat.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Wood52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESH-RDO, Owner at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review, January 29, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 bubbles Reviewed December 29, 2012

The night clerk was rude. Stairwell and hallways smelled of moldy wet carpet and smoke. Room was filthy and I had to clean the bathroom myself just to feel comfortable using it. I checked in about 10:30pm and came into town as a Mayo clinic patient so I seriously needed rest before my early morning appointments. I was jerked out of my sleep @ 4:30am by loud banging on doors, stomping of the floor above and other rude noises. I tolerated this till about 5:30am until I got dressed and advised the 2nd night clerk of the noise. I was then told "oh, that must be the construction crew and we've told them about the noise before." And then he proceeded to call one of them by name like they were friends or something. Not looking for sympathy b/c I was going to Mayo, but I informed him it was just common courtesy for "adults" to not act like this in hotels and I will be checking out right now and wanted a refund for that night and the future nights I was palnning on staying. He only offered a refund for the future nights. I didnt want to argue so i threw my belongings in my bag and left in the dark in a strange city hundreds of miles away from home to find another room. I ended up at the Townplace suites next door which I stayed before and was awesome and CLEAN but double the price. I chose Extended Stay this time b/c I was travelling by myself and simply needed an inexpensive, hopefully clean and safe place to lay my head. Well, I didnt get that here. With all that said, I will never stay here or any hotel in this chain again. I'll just pay extra and continue to stick w/Marriott or certain LaQuintas and Best Westerns for trips like this.

  • Stayed December 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Goldwire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESH-RDO, Owner at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review, January 2, 2013
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

It is my pleasure to provide an explanation regarding the issue you described. Every part of our hotel, from the in-room features, to the design of our guest corridors, to the personalized voicemail, is an integral part to creating a "home away from home" experience for our guests. Since we recognize that a quiet, relaxing environment is critical to this goal, we have several systems to ensure that noise from within or outside the hotel doesn't interfere with your stay. Although rate, there are instances where a guest may hear noises from the surrounding area, Whenever we are informed of such disturbances, our standard operation procedure is to promptly identify the source of that disturbance and resolve it. I take full responsibility that we were unable to resolve this situation to your satisfaction during your stay.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (Please visit our website and click the Contact Us link at the bottom of the page.) I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotel(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Jacksonville hotels

Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 21, 2012

I have been at this Extended Stay America for a few moons, originally I intended to stay for a few days then move on to my next destination, but after being here I decided to stay longer. The management is excellent any problems that may occur are corrected instantly. Originally, I was placed in a smoking room, because it was the only one available; although, the next day I was put into a non-smoking room without even calling to request another room. If any problems occur at this Extended Stay you need only contact Kim (manager) or Jovette (assistant manager) for assistance;these two ladies will not blow you off then ignore your complaints they go into action immediately to rectify any situation. This hotel has reasonable rates with good quality rooms and service which is hard to find in Jacksonville.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mary96912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESH-RDO, Owner at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review, December 28, 2012
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that committtemnt. We strive to provide a " home away from home" for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for the recognitjon.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotel (sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford, Illinois
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed December 9, 2012

After leaving another extended Stay America couple blocks away my 2 sons and I found this extended stay and decided to stay there we were meant by the manager at the front desk she told us she was sorry about we weren't happy with the other extended stay because we were met with a hooker in the parking lot at that 1 she promised us our room would be good in our stay would be good in satisfactory we got up to the room the building was clean the room was clean it was decent the bathroom was very old and dated the whole room was pretty much.
There were no pots pans dishes silverware cups paper towels anything you would expect in an extended stay let alone a supposedly Extended Stay Deluxe.

It was okay for the price but I would not have stayed there if my wife daughter or mother would have been with me

  • Stayed December 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bazooka-Jeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESH-RDO, Owner at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review, December 20, 2012
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies.

I do regret that our housekeeping schedule was not made clearer to you when you made your reservation, since that might have prevented your being inconvenienced. As is true with all Extended Stay Hotels(sm), our hotel provides one full housekeeping service after every seven days stayed. In addition, for guests who require more than our standard service, we offer extra daily services for an additional nominal fee. Operating this way allows us to continue offering our suites at outstanding rates, and still provide our guests with the exact number of housekeeping services they prefer.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 bubbles Reviewed December 3, 2012 via mobile

Again my boyfriend and I stayed at Extended Stay Even though I vowed Nto ever again! However we did and this was my worst hotel experience, our first room was infested with some type of bugs. We brought some ihop to the hotel but I Couldnt Even Bring myself To Eat It after what We Noticed Shortly After.i Was Literally Walking Around With My Purse In One hand Food In The Other Because I Didnt Want To Touch Anything. My Bf put his jacket on the chair and noticed little bugs on the chair and all over the table top. Then we noticed A dirty yellow stained rag balled up at the bottom of the refrigerator . After noticing all of this I put my purse on the other table and realized i saw the same bugs on this table too. Disgusted, I went to the bathroom to wash my hands while my Bf was checking the bed... then i noticed ants coming out of the drain. At this point I told my Bf I was done...I needed a new room or to leave ASAP. He agreed but said he needed to use the bathroom first...minutes later he called me in there and there were ants walking on the rim of the toilet. We went to get a new room and the man at desk was rude. He didn't make eye contact then when my Bf mentioned the bugs the man tried to convince us they were just ants. We aren't idiots. we know what ants are, I'm pretty sure they were some type of mites ,possibly bed bugs. We got a new room which Was better but dingy very Old fashioned Luckily No bugs. I was scarred by the whole experience I couldn't even sleep because i was so paranoid. I am still disgusted . I would not recommend this place...it's tucked away also, that probably Why those bugs had time to infest the room. Sometimes it better to just pay the extra ten and stay somewhere better.

  • Stayed November 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ig0ddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESH-RDO, Owner at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review, December 20, 2012
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that our guests have many lodging options, which is why it is so important to us that we provide clean, comfortable rooms at an affordable price. The description you presented of your accommodation is not representative of our quality standards and as such is clearly not acceptable. In order to meet our standards going forward, I will work with my staff to ensure that you and our future guests do not experience this type of incident.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed June 26, 2012

We always stay here if we are in Jacksonville. If its for one night or a month it doesn't matter. The location is just great and it is always quite. The most recent stay was just the same. The hotel seems to be updating some of their rooms which is nice. The stay was nice and quite and the room was clean. The staff is a little rude and doesn't seem to care about the guests much but I'll have to talk to corporate about that. Other than that we will continue go back until we have a horrible experience. It's a great business stay but if you are looking for a leisure hotel Extended Stays are not usually it.

  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Meggan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Jacksonville - Lenoir Avenue East, responded to this review, July 19, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Jacksonville- Butler Blvd. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that committement. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for your, and we are truly honored for your recognition. Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Jacksonville - Lenoir Avenue East

Property: Extended Stay America - Jacksonville - Lenoir Avenue East
Address: 6961 Lenoir Avenue, Jacksonville, FL 32216
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #101 of 132 Hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Jacksonville - Lenoir Avenue East 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
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Also Known As:
Extended Stay Jacksonville
Jacksonville Extended Stay
Extended Stay America Jacksonville

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