So many things are bad with this hotel that I don’t even know where to begin. First off, let me state that after one night, I couldn’t leave fast enough.
Although this hotel was recently “renovated,” it was done on the cheap! The lobby was cleaned up and new, the vanities and faucets in the guest rooms are new. Some of the carpet is new. The lamps in the guest rooms are new (although of inferior quality as two of ours were broken). That’s about it. The rest of the place (including the walls, hallways, common areas) still looks and smells disgusting -- like in the “before” picture.
But the problems were overwhelming. . . . . .
1. This hotel is attached to a bar and smokers gather around all the entrances. If you are sensitive to smoke, you have to hold your breath each time you enter or exit the hotel. Ash trays are filled with cigarette butts and cigarette butts litter the parking lot.
2. Trays of decomposing food sit outside guest rooms for hours and hours until they are removed. In our experience, we saw these nasty trays along the hall when we checked in at 3:00pm and were still there that night at 11:30pm (on a Tuesday). The hallway smelled horrible because of this and we held our breath until we got into our room.
3. The staff is absolutely and utterly lackadaisical about any problems and will do anything possible to shut you up before going out of their way to help. Each time I approached the front desk, the clerk (more than one of them) appeared to be on a personal call and I was clearly bothering them. Here are a few more examples:
• Our bathroom door did not close all the way. I called the front desk and was told that it was meant to be that way so that nobody gets accidentally locked in. When I asked to speak to her manager she changed her story and agreed to send maintenance to fix it.
• When I couldn’t get on the internet through the wireless connection I was told that the connection was working and the problem was with my computer. After insisting and clearly bothering her [the front desk operator], she told me that I would have to call the 800 number. After calling tech support for two hours and getting no answer I called her back and she said there was nothing she could do. I was unsure if she was arrogant or just indifferent. She said that I should keep calling. When I finally got somebody, they told me that the connection was down and the clerk should have reset the connection. Once she rebooted the server, the connection was fine. The support agent said that the clerk should have done that first before referring me to them.
• In the morning when I went for coffee, there were TWO coffee dispensers. I asked if they were both the same and was told that one was regular and one was decaf. I asked which is which (since there were no signs). I was told that if there are no signs than I should assume them both to be the same. Probably regular but not sure and not willing to find out.
4. I went to the hotel bar for a glass of wine. $6.00 for a glass is not bad. But when I inquired, I learned that the wine was “BAREFOOT” which sells for $5.99 a bottle at 7-11 and $4.99 at the super market. Instead I asked the bartender for a blue-moon beer. He pointed out 6 bottles lined up and said those are the only ones available. I ordered one from that line-up and he was out. Instead he offered me another beer not on that line up. Unfortunately the beer was not cold.
5. Beds were new, but not comfortable. Pillows were awful, but my wife and I learned to travel with our own pillows.
6. The worst part was that the walls are paper thin. When the person in the room next door uses the bathroom, you hear all the sounds. Additionally, you know when they flush the toilet and you know when they are in the shower. You know when they get a wakeup call because it sounds like the phone is ringing in your own room.
This hotel was a terrible mistake for us. The Holiday Inn hotel chain should be embarrassed to have their name on this location. They are outlandishly overpriced for the repugnant product they offer.
Never ever again!
- Official Description (provided by the hotel):
- Welcome to the Ramada Inn Jacksonville/Baymeadows Conference Center. Located conveniently in south Jacksonville on I-95 and Baymeadows Road, exit 341, we are only minutes from downtown Jacksonville as well as Southpoint and Jacksonville Municipal Stadium Home of the Jaguars . Whether you are here for business or pleasure, the Ramada Inn Jacksonville/Baymeadows South Conference Center is ready to serve you. Our hotel features 146 totally renovated guest rooms catering to the corporate, group, and leisure travelers. All of our rooms have coffee makers, hair dryer, iron & ironing board, and two phones with two separate phone lines and a data-port. Enjoy breakfast and dinner in our Front Page Restaurant. Relax with a cocktail in our Front Page Lounge. Our Lobby features a 24 hour Business Center with complementary Internet, fax and photo copy. Sit back and enjoy our beautiful landscaped courtyard and gazebo, or catch some sun by our outdoor swimming pool. Specializing in weddings, receptions, banquets, and meetings, the Ramada Inn Jacksonville/Baymeadows Conference Center has close to 10,000 square feet of meeting and banquet space. The Embassy Ballroom can seat up to 300 for dinner. ... more less
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- Also Known As:
- Holiday Inn Jacksonville - i-95 & Baymeadows Hotel Jacksonville
- Holiday Inn Jacksonville - i-95 And Baymeadows
- Jacksonville Holiday Inn