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“Volleyball tournament”

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Hampton Inn Jacksonville Downtown I-95
Ranked #17 of 133 Hotels in Jacksonville
Certificate of Excellence
Wellington, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Volleyball tournament”
Reviewed February 20, 2014

This was a great hotel to stay as far as convenience was concerned. It was extremely close to the Convention Center, where our tournament was held. Anywhere we had to go was only a short drive away. The rooms were clean, and the breakfast was delicious and also very quick. The staff was attentive to our needs, and they were some of the friendliest employees that we have encountered over the last few months of traveling and staying on the road. I would definitely recommend this hotel! :-)

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rcrooks, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review, February 25, 2014
Kathy,
We loved hosting your entire group for the Volleyball tournament! You are right we are located very convenient to the Prime Osborne Convention Center where the tournament took place! We pride ourselves on service at the hotel and we appreciate you sharing your experiences with us! Looking forward to having you stay with us again upon your next trip to Jacksonville.
Warm regards,
Robyn Crooks
Director of Sales
Hampton Inn Jacksonville Downtown I-95
904-396-7770
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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890 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (84)
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English first
Glen Carbon, United States
1 review
Reviewed February 15, 2014

My stay was very enjoyable. All my needs were met. The receptionist helped me find places to eat, directions, clarification on my Hilton points, and helped to get me a 5am cab for my return the airport. This was all done with a smile and a positive attitude. I was very satisfied and impressed.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Robert U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rcrooks, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review, February 18, 2014
Robert,
I am so pleased that you had an enjoyable experience at our property! We strive to make sure all guests are taken care of like they are our own family! Even if it is early in the morning! We pride ourselves on service with a smile and we appreciate you sharing this experience! Looking forward to seeing you real soon!
warm regards,
Robyn
Director of Sales
Hampton Inn Jacksonville Downtown
(904)-396-7770
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
farmington, ct, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 10, 2014

Always clean, always friendly staff. This is my hotel of choice when travelling to Jacksonville. Blah, blah, blah, 200 characters. Blah, blah, blah, 200 characters. Blah, blah, blah, 200 characters. Blah, blah, blah, 200 characters.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rcrooks, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review, February 14, 2014
William,

Thank you for your short and sweet review! We appreciate you taking the time to tell others about your experience! We look forward to seeing you very soon!

warm regards,

Robyn Crooks
Director of Sales
Hampton Inn Jacksonville Downtown I-95
(904)-396-7770
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Angelo, United States
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 10, 2014

From the moment we walked into the lobby, the hotel staff made everything so easy. Check in and out was a breeze. Everyone was so friendly and went out of their way to take care of us. When we had questions and asked for directions, they were able to answer and provide what we needed. There was a wide variety of food for breakfast. The bed was very comfortable and the pillows to die for. The room was clean and housekeeping was very considerate and it seemed they cleaned at our convenience. There was no bad experience at all. I would stay here again.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rcrooks, Director of Sales at Hampton Inn Jacksonville Downtown I-95, responded to this review, February 14, 2014
Donna,

We are so thrilled to hear that you had a Great Experience with us! Thank you for taking the time to tell others about your experience! If we can ever be of future service, please do not hesitate to give our friendly staff a call.

Warm regards,

Robyn Crooks
Director of Sales
Hampton Inn Jacksonville Downtown I-95
(904) 396-7770
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 8, 2014

I have stayed here many times. Staff are all very nice and helpful. Rooms are great. Free parking is a plus. Only complaint is the fitness area. The elliptical and treadmill are old and worn out. They really need to upgrade!!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Elaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred B, Front Office Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review, February 9, 2014
Hello Elaine,

We are so pleased to hear that when your travel needs bring you to our beautiful city, you like to call our location your home away from home! We also appreciate the comments about our friendly staff being nice and helpful. We will definitely make note of your comments regarding the elliptical and treadmill machines. It is feedback such as yours that lets us know what concerns our guests have. And regarding the FREE parking… it is a plus! Especially when combined with FREE full hot breakfast and FREE high speed wireless internet! If we can ever be of service, please do not hesitate to give us a call!

With Gratitude,

- Fred

Frederick Bollard
Front Office Manager, Hotel Sales Coordinator
(904) 396-7770
fred.bollard@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 7, 2014

The first room we were in had no pillow cases (couldn't help but notice the blood-stained pillow) or towels and looked like they just didn't finish cleaning it so they moved us. We stayed the night in the second room but it had a very strong bleach odor when we returned from the Mayo Clinic, the staff seemed "put out" but we were moved again. The third room was fine but there was no parking when we returned from dinner; three cars were double-parked, three buses were taking multiple spaces each and the staff refused to address it. I thought parking came with the cost of the room but we were told to park across the street at a bank but not to block their driveway. Will never stay here again!

Room Tip: Choose a different hotel.q
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  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
1 Thank Jerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred B, Front Office Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review, February 9, 2014
Hi Jerry,

We think your title says it all; you experienced a bad stay with us and we want to make it right! Please contact me or any member of our management team so we can speak with you in greater detail about your recent experience! We promise you that this is not a typical experience and we are so very sorry that that service you have come to expect from Hampton was not provided! Our staff hopes that all went well at the Mayo Clinic, you made it home safely, and that we can be of service in the future.

Respectfully,

- Fred

Frederick Bollard
Front Office Manager, Hotel Sales Coordinator
(904) 396-7770
fred.bollard@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 6, 2014

I stayed here for a week on business. The room was fresh and clean every day. The staff was very friendly. I was greeted by the front desk every time I walked by. Every housekeeper and facilities person was nothing but smiles and hellos. My co-worker and I one time sneaked a peek at the front desk looking for those fresh baked cookies, but they were out. The manager ran down the hall with Cliff bars for us instead!

The free breakfast is great, they have everything you need. Ivy, the hostess, makes you feel like you are a guest staying in her house. She always made sure I had a newspaper to read, even though I never asked for one. She also made sure I ate enough, and if she didn't think I had, she would go get me more. She even packed a snack for me for later! Incredibly sweet. I will most definitely be staying here when I am in the area again.

  • Stayed January 2014, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RFP18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred B, Front Office Manager at Hampton Inn Jacksonville Downtown I-95, responded to this review, February 9, 2014
Dear RFP18,

We are so glad to hear that you had a great stay with us. We try to make sure that all of our guests feel at home while they are here. We all know that all of our guests have a choice when traveling and when your travel needs bring you back to Jacksonville, we like to do all we can to ensure that you come back to see us. We will share your feedback with the team so they know how your visit went! Thanks again for telling others about your stay.

Yours in Hospitality,

- Fred

Frederick Bollard
Front Office Manager, Hotel Sales Coordinator
(904) 396-7770
fred.bollard@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Jacksonville Downtown I-95

Property: Hampton Inn Jacksonville Downtown I-95
Address: 1331 Prudential Dr, Jacksonville, FL 32207-8129
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Jacksonville
#20 Family Hotel in Jacksonville
#27 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Jacksonville Downtown I-95 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
The perfect port for business, shopping, and dining - where Florida begins...Welcome to the Hampton Inn Jacksonville-Downtown-I-95. Experience the city of Jacksonville, Fl where the St. John's River meets the Atlantic. A few steps outside the Hampton Inn(R) Jacksonville-Downtown-I-95 hotel, you can stroll along Jacksonville's Riverwalk and witness the fantastic views of Downtown Jacksonville or take the Skyway Monorail a block away and get a one of a kind view of Jacksonville, the Gateway to Florida! ... more   less 
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Also Known As:
Hampton Inn Jacksonville Downtown i-95 Hotel Jacksonville
Jacksonville Hampton Inn

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