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“The staff was great. the breakfast was wonderful and the...” 5 of 5 bubbles
Review of Hawthorn Suites By Wyndham Jacksonville

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Hawthorn Suites By Wyndham Jacksonville
Ranked #93 of 132 Hotels in Jacksonville
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792 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Wake Forest, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 16, 2013

This hotel has changed to Hawthorn Suites and I realized very quickly they have a job to do. The exterior, as you drive up looks very run down, but they did have landscapers on property most of the week I spent. For me personally, the biggest downer was being told I would have to schlep all of our bags up a flight of steps (remember this was a week's stay of two people) after a long drive that day.Room was very dark, no balcony or large windows. There was a faint smell of must. First morning walking to get coffee saw the pool being used by a pair of mallards, they seemed to enjoy it, but that took away my desire to use the pool during my stay. We did have some issued with getting our towels etc while out during the day. We were told to leave our towels outside and they would be replaced. Two days we had to call at 5p to remind them we hadn't gotten them. The day they changed the bed linens, we came back to the room at 5:30 and really wanted to lay down for a bit. Linens were off the bed and when we called for their whereabouts we were told they were still being laundered (must be one set for each room???).

Overall, the staff seemed ok but this will not be a return property for us.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank huskerblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel G, Front Office Manager at Hawthorn Suites By Wyndham Jacksonville, responded to this review, May 21, 2013
Huskerblue,

Thank you for choosing the Hawthorn Suites By Wyndham as your choice hotel while in our area. We value your feedback and are sorry to hear about your stay. These concerns will be addressed as we go through some minor renovations/upgrades to our hotel.

Our property is both exterior and interior. Our interior suites do have elevator access while all exterior rooms only have stairs. The property does also feature some suites with balconies. While this accomadation is nice, this suite type is non-bookable and therefore, not guaranteed.

I apologize for the delay in getting fresh towels and linens. I will be sure to pass this onto my housekeeping department to minimize this happening in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maricopa, Arizona
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 bubbles Reviewed May 15, 2013

I am having a very hard time understanding the recent glowing reviews I have read. I had to stay here for 3 nights for business. This hotel has a serious mold/mildew problem. You could see it seeping through the walls in many areas. The smell is awful. You could tell there has been some effort to make the place look nice but painting over moldy walls is not such a good approach. I had two other folks traveling with me who all had the same issue. I tried to move to another hotel but something must have been going on in Jacksonville because everything was booked. Another issue is the carpets are not very clean looking and the moulding in the bathroom was rotting away. Walls are very thin and you can hear EVERYTHING your neighbors are doing. The only thing I can really say positive about this property is the staff in the front office are very nice.

Room Tip: Choose another hotel. DO NOT STAY HERE!
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  • Stayed May 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kurukupaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel G, Front Office Manager at Hawthorn Suites By Wyndham Jacksonville, responded to this review, May 21, 2013
Kurukupaa,

Thank you for choosing the Hawthorn Suites By Wyndham as your choice hotel while in our area. We value your feedback and are sorry to hear about your stay. These concerns will be addressed as we continuously make imporvements to our hotel, including soon to be replaced carpets and vinyl on the walls. The suite in question was fully inspected by our maintenance team and all issues resolved.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites By Wyndham Jacksonville

Property: Hawthorn Suites By Wyndham Jacksonville
Address: 8737 Baymeadows Road, Jacksonville, FL 32256
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #93 of 132 Hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites By Wyndham Jacksonville 3*
Number of rooms: 116
Official Description (provided by the hotel):
Welcome to the Hawthorn Suites by Wyndham located in the Baymeadows area. Come experience our 116 condominium-style suites offering one and two bedroom suites. Our suite come with a separate sleeping area and a living area with a sofa bed. Enjoy the convenience of being able to cook a meal in the fully equipped kitchen providing a stove, refrigerator, dishwasher and microwave. We have hot buffet breakfast 7 days a week and a light dinner Monday - Thursday. Enjoy your favorite cable television show on any of the two, 36 inch flat screen TVs. Our extended stay hotel is near businesses such as Citibank, Bank of America, Blue Cross, Blue Shield, Convergys, State Farm, GE Aviation and JP Morgan Chase. Play a game of basketball on our sports court or come work out in our fitness center and take a dip in our outdoor pool and hot tub. Whatever you enjoy, we look forward to having you as our guest. We are a pet friendly property, $50.00 fee. ... more   less 
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Also Known As:
Homewood Suites By Hilton Jacksonville Hotel Jacksonville
Hilton Jacksonville
Homewood Suites Jacksonville
Homewood Jacksonville
Jacksonville Homewood Suites
Jacksonville Hilton

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