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“"Glorified days inn"” 2 of 5 bubbles
Review of Fairfield Inn & Suites Jacksonville Airport

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Fairfield Inn & Suites Jacksonville Airport
Ranked #24 of 132 Hotels in Jacksonville
Certificate of Excellence
Greensboro, North Carolina
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“"Glorified days inn"”
2 of 5 bubbles Reviewed November 2, 2013 via mobile

This is basically a days inn with a Marriott price. The towels were thin, cheap and small. Horrible bed. Cheap pillows that aren't made to sleep with, more of a decorative pillow they changed into a sleeping pillow. Cheap breakfast. Has an area to hold a fridge and microwave BUT NO fridge and NO microwave.

  • Stayed November 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mrs_Gator_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hal S, Manager at Fairfield Inn & Suites Jacksonville Airport, responded to this review, January 8, 2014
Thank you for taking the time to share your experience. We regret that we did not live up to your expectations. We recently went through a near two million dollar renovation with all new rooms and furnishings. Our rooms were retrofitted during the renovation to include microwaves and refrigerators, which we are happy to say have been installed! I would like to take this opportunity to invite you back. Our new staff looks forward to delivering stellar service and a fresh, vibrant atmosphere for your enjoyment and comfort. We hope you will try us again in the future.
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302 reviews from our community

Traveler rating
    144
    105
    35
    13
    5
See reviews for
102
70
26
67
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Texas
Level Contributor
68 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed October 27, 2013

Checking in was a pleasure because due to the friendly and helpful nature of the nice lady manning the desk. We were upgraded to suite due to my elite status and we were pleasantly surprised of the room quality. It looked like the carpets were new and everything in the room seemed in very good condition. Location is very convenient to airport with many nearby restaurants. There is a shopping center less than a five minute drive from the hotel. Parking was ample. The complimentary breakfast was average. I would gladly stay here again.

Stayed October 2013, traveled as a couple
Helpful?
3 Thank TexasNolefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina O, Manager at Fairfield Inn & Suites Jacksonville Airport, responded to this review, October 29, 2013
Thank you for taking the time to review our hotel and staff on Trip Advisor. The culture we have created in our hotel group is one of Service....Service to each other (our employees) and Service to our guests (you). We take pride in the associates that work with us in this environment and it is so good to know that the difference is notices. Thank you.
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Methuen, Massachusetts
Level Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

My husband and I flew in to JAX airport for our stay in Daytona Beach however our last night's stay in FL was at the Fairfield Inn & Suites Jacksonville Airport. Was a little tricky getting in to the hotel from the highway however all in all it was a great value for our hotel. It is minutes to/from the Jacksonville airport. Upon check in we were upgraded to a suite (being a Gold Marriott member). The agent at the front desk (sorry I didn't get her name) was very helpful and pleasant. The suite was very clean and comfortable. Had it's own sitting room/ living room, refrigerator and was nicely decorated. We didn't have the opportunity to use their outdoor pool or their workout facility (although small) it would have sufficed for a one night stay. Will definitely stay here when we are in FL again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Subourd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina O, Manager at Fairfield Inn & Suites Jacksonville Airport, responded to this review, October 29, 2013
Thank you for taking the time to review our hotel on Trip Advisor. We so appreciate your kind remarks about our hotel staff member as well as the amenities offered within the hotel and the particular room you occupied. Our culture of Guest Service begins with each one of our employees who dedicate themselves to serving our guests in a way that will make a positive difference in their lodging experience. Thanks for noticing.
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Middlesbrough, United Kingdom
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

Arrived via the shuttle service after flying in from Manchester UK via Atlanta very tired, staff were helpful and what a good surprise when we got to the room, spacious with 2 Queen beds and a variety of pillows. After a great nights sleep had a good hot breakfast and got the shuttle back to the airport to pick up our car for the journey to South Carolina. Excellent value.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mckay6657
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina O, General Manager at Fairfield Inn & Suites Jacksonville Airport, responded to this review, October 29, 2013
Thank you for your review of our hotel on Trip Advisor. Our staff is so glad to hear that we made part of your long journey a pleasant one. Our hotel group is committed to a culture of Service ... starting with our associates who find it energizing to serve our guests. Your comments regarding the amenites in the room is most appreciated.
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Baltimore, Maryland
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

What a nice surprise this room was! I had read previous reviews of travelers who preceded me during renovations. I am so sorry you had that experience, but mine was wonderful. The room, a double queen, was new, clean, refreshing, filled with sunlight and on and on. The carpet was new with that new carpet smell. You know how sometimes you are reluctant to walk around barefoot on carpet you aren't sure about? Not here. The room has both a microwave and a mini-frig. A 40 inch TV and I was able to hook up my own DVD player to watch the movie I brought with me. Good lighting, clean towels. The sink area is small, but was perfect for me.

The only negative was where the shower head line was not firmly attached to the wall. It in no way affected the soothing hot water and water pressure. Everything worked and was nice and clean. Breakfast was also great. I decided on the bacon, eggs and wheat toast, but could have had cereal, fruit, bagels, biscuits, juices, milk and coffee. Newspaper, too. I would definitely stay here again.

Room Tip: There is also a fitness center, laundry room and centrally located ice machine.
See more room tips
  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jackieb133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina O, General Manager at Fairfield Inn & Suites Jacksonville Airport, responded to this review, October 29, 2013
Thank you for your review of our hotel during your stay with us. We are so very proud of our new look and the experience it provides our guests. Our culture of Service begins with our associates and culminates with our property...We are so glad that you noticed the difference and we are looking forward to your return.
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Wewahitchka, Florida
Level Contributor
1 review
5 of 5 bubbles Reviewed September 29, 2013

Best stay in any hotel I can remember in a long time. Beautiful property, clean and beautiful rooms. Awesome Staff.....would live there if I could. Thanks to Teresa, and all of the other staff that took care of us and provided excellent service. We will be back!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lauraeburnette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina O, General Manager at Fairfield Inn & Suites Jacksonville Airport, responded to this review, October 29, 2013
Thank you for your recent review of our hotel in Jacksonville Florida. Our culture of Service begins with our associates who are energized by Serving our guests. I am so glad you noticed. We pride ourselves in "making a difference" in the lives of our guests. Thanks for noticiing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danbury, Connecticut
1 review
5 of 5 bubbles Reviewed September 25, 2013

My son came home to CT for a weekend visit and flew back to school on September 15. When he arrived in Jacksonville he realized he left his car keys back in CT and managed to lose his wallet somewhere on his travels. It was after midnight and he could not reach anyone to pick him up and had not money to get back to his apartment. With the airport closed and security gone for the night it was looking like he would have to sleep in the airport and try to find a way home in the morning. I suggested he try to call a hotel near the airport that would take my credit card and possibly had an airport shuttle. At 1:30 he reached Theresa at the Fairfield Inn Jacksonville Airport. She could not have been more helpful. She got him into a room, arranged transportation from the airport and made sure he had everything he needed (including snacks) when he arrived at the hotel. My son said Theresa was incredibly nice, the room was nice and he was grateful for the breakfast. I can't thank Theresa enough ~ I was able to sleep knowing my son was at a hotel and not sleeping in an airport!!

  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lbasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina O, General Manager at Fairfield Inn & Suites Jacksonville Airport, responded to this review, October 29, 2013
Thank you for writing. Teresa had told me of your son's events the evening of his arrival at our hotel. I was extremely happy that she took care of the situation and eased your pain. Our culture of Service is one that goes beyond .... we are energized by being a good servant as well as being a good corporate citizen. We are pleased that we were able to help you and your son in a time of distress. Thank you for allowing us to be of help.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Jacksonville Airport

Property: Fairfield Inn & Suites Jacksonville Airport
Address: 1300 Airport Rd, Jacksonville, FL 32218-2404
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Family Hotel in Jacksonville
#26 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Jacksonville Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Come and see our Fairfield Inn and Suites by Marriott, conveniently located by the Jacksonville Airport. Allow us to introduce you to our professional staff who will greet you with a friendly smile and a warm welcome. Our hotel has a bright and vibrant atmosphere complemented by a full hot breakfast buffet, complementary wifi, a fitness center, outdoor pool and sunny patio to help make your stay the best value Marriott has to offer. We look forward to serving you. ... more   less 
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Also Known As:
Fairfield Inn Jacksonville Airport Hotel Jacksonville
Fairfield Jacksonville
Jacksonville Fairfield Inn

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