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91 - 96 of 1,319 reviews
Reviewed 4 weeks ago via mobile

Close to everything mall food great swimming pool comfy environment. Great bar good breakfast for 15 dollars Bobby the van driver was great when very informative. Warm friendly staff. Waffle House and Dunkin’ Donuts across the street

Date of stay: September 2019
Trip type: Traveled on business
Thank hattenkasmira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this reviewResponded 4 weeks ago

Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our excellent service exceeded your expectations. We are also glad to know you had an enjoyable time at our pool. Your comments were a pleasure to read, and we are excited to share them with our fantastic team. It was a pleasure hosting you, and we look forward to seeing you again soon.

With Hospitality,
Brian Brooks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Wonderful and very courteous staff. Mrs Gina baby helped us tremendously! She is excellent. Hotel is very close to a lot of food options, shuttle service to these options is nice. Beds are very comfortable

Date of stay: September 2019
Trip type: Traveled on business
Thank ShariO2p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this reviewResponded 4 weeks ago

Thank you for the fantastic review of your stay at the Crowne Plaza Jacksonville Airport/I-95N and especially for the compliments on our friendly and helpful staff. Our team's primary goal is to ensure the satisfaction of our guests, and we appreciate you recognizing their efforts. We will surely share your kind comments with our associates, especially Gina. It is also nice to know you liked our convenient location and slept well on our comfortable beds. We enjoyed having you and look forward to welcoming you back soon.

With Hospitality,
Brian Brooks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

They charge your card the day before your arrival and tried to cancel my multiple reservations 3x in 2 days. Talked with several people to get my reservations straightened out but no one was passing on the information.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank chabsc748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this reviewResponded 4 weeks ago

Thank you for the review. We apologize for the difficulties you had with your reservations and the unsatisfactory response you received. We request you to reach out to us again so we can review the situation and assist you further. We hope you will give us another chance to prove that we are committed to providing an excellent experience.

With Hospitality,
Brian Brooks
General Manager

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Reviewed 4 weeks ago via mobile

Crystal and Alex were incredible! We checked in on 9/22 to start our honeymoon, and I’m so glad we did. After dinner at a nearby restaurant, we decided to have a drink or two at the bar in the hotel. Alex greeted us with a smile and instantly started talking to us about why we’re here and what we’re celebrating, etc. When we told him we just got married, he seemed genuinely happy for us (rare to come by now a days!). Crystal came along a few moments later after taking care of another guest and also congratulated us on our marriage. We spent a solid hour talking and lugging with the two of them. The drinks were delicious and their personalities were even better. I really wish we were staying here for more than one night just so we could “hang out” with them again!

To Alex and Crystal,
Thank y’all so much for an amazing first night of our honeymoon! It’s definitely a night to remember!

Love, the Raineys

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Katherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this reviewResponded 4 weeks ago

Katherine,

Firstly, we want to congratulate you both on your recent marriage. We are delighted to know you had an enjoyable time at our bar and that you were thoroughly impressed by the service provided by Alex and Crystal. Our associates are committed to ensuring our guests have an exceptional stay, and we are thrilled we exceeded your expectations. Your kind compliments will surely be shared with them. We appreciate you choosing Crowne Plaza Jacksonville Airport/I-95N to celebrate this special time in your life, and we hope you will revisit the next time you are in Jacksonville. Thank you again, and we send all our best for your future together.

With Hospitality,
Brian Brooks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Bobby was an excellent shuttle driver!! He was kind, professional, and informative!! After a long tiring day it is nice when we are treated with such courtesy! Bobby was also on time and drove safely to our hotel!

Date of stay: September 2019
Trip type: Traveled on business
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00gc, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this reviewResponded 4 weeks ago

Carol,

Thank you for your wonderful review. Making you happy makes us happy. We are glad that everything went so well during your stay and are grateful for your recognition of our all-star shuttle driver, Bobby. He truly loves to deliver exceptional customer service to each and every guest, and we will surely pass on your comments to him. We appreciate your kind review and look forward to your next stay at Crowne Plaza Jacksonville Airport/I-95N.

With Hospitality,
Brian Brooks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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