I just spent two days at this hotel. I do not remember when I was so pleased and disappointed at the same time.
The Good: The staff was great, beginning with a positive check in when I asked for a room on the first floor to accommodate two bicycles. We needed to wait 30 minutes but were given a room near the end of a side door making it easy to bring the bikes in each day. That was really helpful. The room and bathroom was very clean. The large shower head a nice choice. The beds were comfortable with plenty of pillows. There was a nice flat screen TV with plenty of channels. The room was quiet. The price was reasonable.
The Not so Good: The coffee maker (a keurig which I thought was a nice touch) had a mind of its own and brewed cold coffee. The air conditioning unit cover was not secure to the wall as I found out when I brushed against it during the night. We used the side door to exit in and out and saw the same cigarette butts by the door for more than a day before I asked the front desk if they could get someone to clean it up. They did. It suggests that no one was checking though. We left the room the first day at 9 am and returned about 3:30 to find that the cleaning staff had not yet reached us to straighten the room. Not enough help? The place didn't seem too busy. Finally the room keys worked fine to get in and out the side doors but would not open the room door. I replaced the keys but the problem continued throughout the weekend. I suspect it was the door but others on the hallway were experiencing the same problem.
Despite the issues I would stay at this property again if more attention is given to the details of making someone's stay hassle free. It really is a nice location and convenient to most things in the Jax area,
- Official Description (provided by the hotel):
- The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more less
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- Also Known As:
- Holiday Inn Jacksonville
- Jacksonville Holiday Inn