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“Excellent in Every Way”

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Crowne Plaza Jacksonville Airport Hotel
Ranked #37 of 132 Hotels in Jacksonville
Certificate of Excellence
Six Lakes, MI
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent in Every Way”
Reviewed May 28, 2013

My wife and I were traveling on business and stayed 3 nights in this hotel in March 2013 and we are sure to stay there again.

The ambiance is inviting and comfortable immediately upon entering as a huge tropical great room welcomes you to the facility. In this giant room is a coffee/tea bar to set you up nicely for your free wi-fi access to handle all of your computer work or pleasure; endless amounts of comfortable furniture arranged in various settings to accommodate all group sizes for small to large group interaction or for individual quiet and privacy; a welcoming, festive tiki bar; a nice size indoor pool; and the hotel's front desk.

The pleasant service begins immediately with the front desk staff, continues through to the restaurant and in polite conversation with the housekeeping staff. The food was great (in restaurant and room service) and the rooms (bedding, bathroom, everything) were spotlessly clean.

A "fresh off the presses" newspaper waits outside your door every morning and goes perfectly with the fresh, hot cups of coffee made in the Keurig coffeemakers found in every room. Everything about our stay was enjoyable and positive.

One more great attribute, this property is just off of I-95, next door to Dunkin Donuts and 3 blocks from WalMart and multiple other stores, making it ideally located.

Stay at this hotel. You'll be glad you did.

Room Tip: Just let the front desk know your preferences and they will gladly accommodate.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jc3jc3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, May 29, 2013
WOW.....thank you so much for all those wonderful compliments on the hotel and staff. You touched every aspect of the hotel and several departments. I will make sure to read this at our next managers meeting. Our staff works very hard to try and stay above the many hotels in the area.

Again, we truely appreciate your time and we look forward to your next visit.

Sincerely,
Mark Kane, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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401 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Florida
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed May 22, 2013

Just got back from a visit at the Crown Plaza, Jacksonville. I only stay there when I am in Jacksonville because of the staff. They are wonderful. They make you feel welcome. The location is great and convienent.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scot1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, May 23, 2013
Thank you for taking the time to rate our hotel.

We are very pleased that you enjoyed your stay with us and I will pass along your wonderful comments about our staff. Everyone works very hard to try and provide a pleasant atmosphere for our guests...or as we call them extended family.

Again, thank you and we look forward to welcoming you back in the near future.

Sincerely,

Mark Kane, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Georgia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 16, 2013

Staff was wonderful, as my first room had too much air freshener for me. They moved me immediately. Food and service in the restaurant were good. Nice hotel. Super staff. Room was roomy and sunny. Attended a three day convention. Facilities were very nice and staff was helpful.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank going_going_going
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, May 20, 2013
Thank you so much for taking the time to rate our hotel.

Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. I will make sure to share your comments with them.

Again, thank you and we hope to see you guys back soon!

Sincerely,
Mark Kane, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 10, 2013

We just started using this hotel for our stays in Jacksonville. We use to be downtown on the riverfront and I was a little disappointd tha we moved to the airport for our short stays. A co-worker of mine had stayed at this hotel about 25 years prior and he remembered it as a Holiday Inn I believe. We arrived at the hotel rather quickly from the airport, the nice van driver was waiting for us which was a huge plus in my book. The hotel decor was nice and modern and fresh. The check-iin agents were pleasant and in very good moods. Our room keys were ready for us and all we had to do was sign in. There is a full restaurant and bar in the hotel, we didn't eat there the first night as we got in late but we partook in a "client banquet" that the hotel was putting on the second night as a way to say thank you their clients. The food was wonderful and well prepared and the alcohol was free! We had an awesome time at the reception. The wait staff was friendly and social and the bartenders kept our drinks stocked.

The rooms were very clean and comfortable. Crowne Plazas seem to have a mattress that fits me well and I always sleep well in them. The bathroom was spacious as was the shower. We were in the "tower" part of the hotel which is seperated from the main building by a glass walkway so it was very quiet. USA Today's were provided for all the rooms in the morning which was an added bonus. The lobby also had coffee available in the morning for us and the other guests.

The only downside to this hotel is the lack of quality food around. There is a Longhorn Steakhouse and a Chilis a short walk away and a Waffle House right out in front but that is pretty much it. If you are just using this hotel as a rest stop before departing on a flight it will fit you just fine. If you are planning on staying for an extended period you may want to book a hotel down on the riverfront as there is much more to do and see.

Room Tip: Ask for a room in the tower section as it is more restful because it is away from the bar and restau...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rampantfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, May 16, 2013
Thank you for taking the time out of your busy schedule to rate our hotel. You are correct, our staff does take great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done.

What a great time we had at the Kentucky Derby party. We are so glad you were able to partake in this annual event. Our beds are one of the amenities that our guests always rave about.

Although I would have to disagree with you on the availability of restaurants and things to do. Our location is great and only seconds from the Rivercity marketplace with over 100 shops, restaurants and a movie theatre. You should take advantage of this during your next visit.

Again, thank you and we hope to see back soon!

Mark Kane
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York, United States
1 review
Reviewed April 26, 2013

While I haven't stayed at your property yet - It was your knowledgeable, courteous Front Desk attendant that solidified my booking at your hotel.

I had a lot of questions and as an in-experienced traveler - she took the time to answer each and every one of them (over all 4-5 phone calls)

Of course I wished I could remember her name now - because she is most defiantly the reason we booked with your property.

  • Stayed April 2013, traveled with family
    • Service
Helpful?
Thank ROCHFamilyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, April 29, 2013
Thank you for your nice comments.

You are correct, our staff does take great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done and I know you will as well.

Our location is great and convenient to many things. The Rivercity Marketplace offers over 100 shops and restaurants and is only minutes away.

Again, thank you and we look forward to your visit.

Mark Kane, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesburg, IN
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 24, 2013

We have been staying here for seven years and we are looking for a new Airport Hotel. The room was 64 degrees when we checked in. I adjusted the settings and asked for 73 degrees. Four hours later we were up to 68 degrees. Then we went to dinner. The restaurant was freezing. Came back upstairs (after paying $74.00 for 3 drinks, two bowls of soup, one order of wings and one shrimp cocktail) and it was up to 69 degrees. Four hours after check in and the thernostat was up 5 degrees? No more. We switched the thermostat to heat and set it on 72. It is the only way to regulate the room temperature. The restaurant has always been cold. Guessing the employees running around control the thermostat. Loved it before....not great today.

Room Tip: Move on down the road............
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  • Stayed April 2013, traveled as a couple
    • Location
    • Service
Helpful?
1 Thank dmanleyLeesburg_IN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, April 29, 2013
Thank you for your review on our hotel. We are sorry the hotel did not live up to your expectations.

If you could please send me an email to tell me what room you were in so we can have engineering check the thermostate to make sure it is working properly. Please be assured, we take your comments seriously and that we will make every effort to see that the concerns you raised are addressed. We always strive to provide a wonderful experience, great service and a welcoming environment for our guests.

Mark Kane
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta
Level Contributor
63 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 23, 2013

I believe that this is my third or fourth stay at this property within the past year or so. I was assigned a room in the 2nd tower, executive level. I walked into my room and it was cold. This is a good thing to me, as my first move when walking into a hotel room is usually to the thermostat. My room was clean, as in my previous stays. This seems to be an older property but it has been well maintained. The lobby is nice. The bathrooms could use some TLC, though. Some of the shower grout is showing its age. I still say that the lighting in the rooms could be improved. Its location is convenient to the airport. The hotel offers free shuttles, but I chose to walk to River City Marketplace instead.

Overall it is a good place to stay.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottpeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, April 24, 2013
Thank you so much for taking the time to rate our hotel.

Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. We are very proud of all the wonderful renovations that we have done. I know that our bathrooms are next on the list and we hope to

I was pleased to see you upgraded to the Executive Level. Our lounge is very comfortable and offers all the sweet treats and specialty coffees....what a nice touch!

Again, thank you and we hope to see you guys back soon!

Mark Kane, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Property: Crowne Plaza Jacksonville Airport Hotel
Address: 14670 Duval Rd, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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