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“Fantastic stop over and pet friendly”

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Crowne Plaza Jacksonville Airport Hotel
Ranked #35 of 132 Hotels in Jacksonville
Certificate of Excellence
Washington DC
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Fantastic stop over and pet friendly”
5 of 5 bubbles Reviewed January 5, 2013 via mobile

Yes, you will pay more to stay at this hotel BUT if you have traveled all day it's well worth it. The rooms are super clean, the beds very comfortable and the whole place makes you feel clean.
It's just a few minutes off of 95 toward the airport just morth of Jacksonville.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DCdentist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, January 7, 2013
Thank you for taking the time out of your busy schedule to rate our hotel. You are correct, our staff does take great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done.

Our beds are one of the amenities that our guests always rave about. If your pet was with you, hopefully they felt at home as well. Our location is great as you mentioned, seconds from the freeway with lots of shopping and restaurants in the Rivercity Marketplace only minutes away.

Again, thank you and we hope to see back soon!

Mark Kane
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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398 reviews from our community

Traveler rating
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    54
    27
    17
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Chambersburg, Pennsylvania
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed January 4, 2013

A very nice hotel and an excellent value. I stopped here on the way home from a 22 day long business trip. It was a great hotel and I only wish I had more time there to relax. The rooms were clean and neat and the overall appearance of the hotel was excellent.

Room Tip: If you are a business traveler, request the business floor - awesome rooms and very quiet
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, January 7, 2013
Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done.

Our location is great and the Rivercity Marketplace offers over 100 shops and restaurants is only minutes away. Hopefully you can visit a bit longer and experience some fun.

Again, thank you and we hope to see back soon!

Mark Kane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Callao, Virginia
Level Contributor
145 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed December 31, 2012

The Crowne Plaza at Jacksonville Airport is convenient, but not much more. The cavernous lobby looks like a designer bus terminal - an entirely empty one on the night we stayed there. It's noisy thanks to the waterfall that gushes into a swimming pool reeking of chlorine. There's bar next to the pool. I can't imagine drinking Scotch and soda generously spiked with chlorine. Our room was clean but not superclean. The restaurant service was good, though irritatingly patronizing: What are WE eating tonight, my dearies? Are WE having fun? ..." The food left a lot - no everything - to be desired. However, we escaped without much visible damage done; the jury is still out on liver damage.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, January 7, 2013
Thank you for taking the time to write your comments regarding your stay. We would like to apologize for the disappointing service that you received on this visit. Our pool is one of the most used amenities in the hotel. We are sorry that you did not enjoy it along with the soothing sounds of the waterfall.

Please be assured, we take your comments seriously and that we will make every effort to see that the concerns you raised are addressed. We always strive to provide a wonderful experience, great service and a welcoming environment for our guests.

Thanks again for contacting us. We appreciate your business and value your comments.

Mark Kane
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed December 29, 2012

We always stay at the Crown Plaza when we fly out of Jacksonville. The staff really make this place worth the stay. They are always courteous, freindly and extremely professional. The location to the airport and the free shuttle make this is great value.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scot1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, January 23, 2013
Thank you for the fabulous review on the hotel. We do have a great location with lots of parking. We specialize in Stay & Park Packages as well as Cruise Packages.

The staff is very proud of the hotel and evidently shows based upon your experience. I will share your comments with all departments.

Again, thank you and we look forward to seeing you back next visit.

Mark Kane
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mishawaka
Level Contributor
189 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

We have stayed in this hotel twice and found it to be exceptional both times. It is extremely clean and well maintained. The lobby, indoor/outdoor pool are fantastic. The Internet cafe is easily accessible with two 'free' computers for usage by guests. The rooms are spacious, with great beds and TVs. If driving, there is ample parking very close to exit doors at ends of hallways and plenty of elevators. It is a very short, easy drive - 10 minute drive- to the Port of Jacksonville if you are taking a Cruise ship out of Jacksonville. If you are flying into Jacksonville, the free airport shuttle from the hotel will bring you and take you the short 1 1/2 mile to the terminal.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, December 24, 2012
Thank you for taking the time out of your busy schedule to rate our hotel. Our staff takes great pride in our facility and we are glad that you recognize this. We have enjoyed all the wonderful renovations that our owners have done and are pleased that you have enjoyed them as well.

Our location is great as you mentioned. The Rivercity Marketplace offers over 100 shops and restaurants which is only minutes away as well as complimentary airport shuttle.

Again, thank you and we hope to see back soon!

Mark Kane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerville, South Carolina, United States
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed December 19, 2012

Overnight stay in Jax in Oct 2012 for a Park and Cruise package. This was a great deal for a stay that also allowed us to leave our vehicle and the shuttle took us to Carnival cruise terminal. The room was spacious and clean and the king size bed was very comfortable. The staff was very friendly, professional and courteous. Will stay again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, December 24, 2012
Thank you so much for taking the time to rate our hotel.

Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. We are very proud of all the wonderful renovations that we have done and the hotel is a great place for a Cruise Pacakge opportunity.

Again, thank you and we hope to see you guys back soon!

Sincerely,
Mark Kane, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
2 of 5 bubbles Reviewed December 9, 2012

I cannot complain one bit about the banquet servers, event staff, front desk staff and housekeepers. As part of a wedding, we received a late check out and a great rate. Everyone was amazing, except one department. Something I must comment on, is the complete lack of service and respect from the in-house restaurant staff. I understand they were understaffed for that morning, however why did they not acknowledge the fact that after a wedding the family and wedding party would need breakfast the morning after? Is there not a resume meeting or managers meeting in the hotel? How could the manager of the restaurant not think that they should have more than 2 line cooks and 3 servers on hand? When we ordered our meal, not only did it take over 34 minutes (our party of 4 had 2 omelettes, 1 french toast and 1 blueberry pancakes), but when finally receiving our order, the person who ordered the blueberry pancakes was handed regular pancakes with an, "I'm sorry we ran out of blueberries". Could someone not come out and ask if they would like something different? Or at least have the decency to say they ran out and realized at the last moment and they would take care of that meal (especially considering the pancakes were at a 2000% + margin)? As well, when we received our checks, two of the items were charged wrong. When showing the manager, all we received were excuses. Also, she was wearing jeans, a t-shirt, and a loose sweater-extremely casual as if she was going out for a walk in her neighborhood, nothing a manager should ever wear while on the floor.

I don't believe the manager realized what she got herself into when we sat ourselves, considering the four of us all graduated from the Rosen College of Hospitality Management and currently work in 4 diamond resorts in Orlando. However, no one, no matter what their background in the industry, should have to go through an experience like that when there is a Denny's across the street and Cracker Barrel down the street where they can get better service with no excuses and at least a smile.

Room Tip: High floor!
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShannonMaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, December 24, 2012
Thank you for your posting. We would like to apologize that what seems like a great visit to our hotel for the wedding event was so tarnished by your poor experience prior to departure. The morning you speak of was a topic of discussion almost immediately afterwards and we have addressed some things internally that will prevent a repeat of that situation.

Again, we appreciate your comments and hope that you will stay with is again in the future. The Crowne Plaza Jacksonville Airport was awarded the Quality Excellence Award and Turning Point Award from Intercontinental Hotel Group for 2011. These awards are based on guest comments and their satisfaction with our property.

Sincerely,
Mark Kane, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Property: Crowne Plaza Jacksonville Airport Hotel
Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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