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“EXCELLENT VALUE AND VERY CONVENIENT”

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Crowne Plaza Jacksonville Airport Hotel
Ranked #37 of 132 Hotels in Jacksonville
Certificate of Excellence
milford de
Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“EXCELLENT VALUE AND VERY CONVENIENT”
Reviewed January 28, 2012

As a million pts ,member of Holiday inn travel pts. program i have my faves for Holiday inn crown plaza hotels.This is one of my favorites of all properties.
The rooms are very comfortable and you will want to sleep in . If you are traveling 1-95
this is the perfect stop off location. restaurants close by and LOTS of open parking and safe.
The rates are very reasonable. Staff if excellent GOOD JOB.
Only negative is the bar.You will will not get a good a value in this lounge.
10oz beers and pricey.

Room Tip: Shop rates to save some money
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  • Stayed January 2012, traveled on business
    • Value
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Helpful?
Thank steve v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review, February 16, 2012
We appreciate your comments and we take great pride in our hotel. The location is exactly how you described it, off I95, restaurants close by and LOTS of open parking and safe.

We appreciate your patronage and look forward to your next visit.

Sincerely,

Mark Kane
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
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English first
Lebanon, Ohio
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 5, 2012

Stayed for a couple of nights after Christmas. The staff was excellent, immediately locating us to another room, when realized he had put us right by the elevator. No hair blower, but housekeeping brought us one immediately. Beds comfortable, room clean. Would definitely stay again.

  • Stayed December 2011, traveled with family
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Helpful?
Thank OhioNana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review, February 16, 2012
Thank you for the nice comments about our hotel and staff. I am glad to hear that our staff took care of the incidental issues you experienced during your stay with us.

We appreicate your input and look forward to your next visit.

Sincerely,

Mark Kane
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 3, 2012

Hotel looks nice and staff is nice BUT, they have Bed Bugs!!! We checked into the hotel (room 1015) on Dec. 28th, 2011. After being in the room for about 3 hours (the kids were already asleep) I saw something move across the white pillow case. I caught it with a bathroom glass and took it down to the front desk since it matched a picture on google. The night manager confirmed that it was a Bed Bug, gave us this speach about how they only get 5 or 6 cases/year, yada, yada, yada. He tried to tell me that the bugs don't travel from room to room but everything I've read online indicates that they can. We went back to pack up our stuff, turned down the bed, and found 3 more bugs. The night manager moved us to another room but I was completely disgusted. Do NOT stay here!

Room Tip: Don't...they have Bed Bugs!
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  • Stayed December 2011, traveled with family
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Helpful?
3 Thank Danielle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review, February 16, 2012
On behalf of Crowne Plaza – Jacksonville Airport, please allow me to reach out to you regarding your stay at our property. We take every report of bed bugs very seriously. Once we learned of your concerns, we immediately removed the room from service and contacted a nationally recognized pest control expert to conduct a thorough examination of your guestroom. In addition to our housekeepers’ efforts, the hotel spends thousands of dollars each year with a pest control company that inspects and does preventive maintenance in our hotel and all guest rooms on a weekly basis.

The safety of our guests and the cleanliness of our facilities are top priorities. The trained and knowledgeable housekeeping staff at our hotel is one of the best lines of defense along with our regular inspections. We pride ourselves on keeping our teams equipped with the knowledge, training, and tools needed to identify and address any issues, and we regularly review our housekeeping standards and procedures to endeavor to ensure that each guest enjoys a safe, clean and comfortable environment in our hotel.

We take great pride in being recognized with a the Quality Excellence Award and Turning Point Award from Intercontinental Hotel Group for 2011. These awards are based on guest comments and their satisfaction with our property.

We appreciate your comments and hope that you view this as an isolated incidental. If you would like to discuss this matter with me further, please contact me directly at your convenience.
Mark Kane
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, VA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 31, 2011

My wife and I stayed here when visiting my in-laws for Christmas. Working on Christmas is not the most fun but we could not tell. The front desk staff and the bellman were extremely friendly and inviting, like we were coming home. The room was very clean and the bed was comfortable. The hotel lobby was beautiful and my only complaint was we only stayed for one night! Would stay again without question.

  • Stayed December 2011
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Helpful?
1 Thank Aralicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review, February 16, 2012
Thank you so much for your nice comments. We are glad we were able to accommodate you and your wife. Travelling during the holidays is always hectic but we're happy we were able to make you feel at home.

We look forward to your next visit!

Sincerely,

Mark Kane
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maple Grove
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 31, 2011

The Crowne Plaza Hotel convenient to the Jacksonville airport has a beautiful lobby full of growing plants. The windows and the plants everywhere make you feel that you have walked into a tropical garden with the outdoor pool in full view from the ramps in the lobby. The staff is friendly and helpful. The hotel is immaculate. The restaurant offers a buffet breakfast as well as service with a breakfast menu. It makes a restful oasis in a hectic world.

Room Tip: Ground floor was very nice.
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  • Stayed November 2011, traveled solo
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Helpful?
Thank Manycruises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review, February 16, 2012
What a fabulous decription of our hotel...it sounds like paradise. We appreciate your warm and sincere compliments about the Crowne Plaza Jacksonville Airport Hotel. We do strive to make everyone feel as you did when you were here.

Our staff is very proud of the grounds and guest rooms. Thank you so much for taking the time to share your comments. We look forward to your next visit.

Sincerely,

Mark Kane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 14, 2011

I have always found the customer service at the Crowne Plaza Jax Airport to be quite good. The wait staff in the Savanah Bistro are very friendly and bring you that southern hospitality. Visit Blondie in the Coffee Shop for your morning cafe. This last trip was a little disappointing in regards to service from the housekeeping. Not a great job cleaning and when the housekeeper broke the lamp in the room no one came to replace it as promised. However I have stayed in this hotel many times over the past few years and the normal service is outstanding. I have to say this time was not the usual service.

If you are travelling with children there is an indoor/outdoor heated pool. My children loved the pool.

The location is okay for a business traveller. There are spacious conference rooms available. Located near eating establishments, shopping and quite close to the airport. The location is north of the city center and seems to be twenty minutes from everywhere.

Regardless of this particular experience I would still recommend this hotel.

Room Tip: Rooms on the lower levels normally seem to be better than the top floors.
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  • Stayed December 2011, traveled with family
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Helpful?
Thank CLYoder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review, February 8, 2016
Thank you for your review. I was disappointed to hear about your housekeeping experience.

I can assure you that I will speak with the Executive Housekeeper and make sure this does not happen again in the future.

We appreciate your comments and hope to see you back on your next trip.

Mark Kane
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Oregon
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 26, 2011

Mom and I stayed for one night before flying out; what a fabulous experience. The staff was awesome, Thanks Corine :) ~~ the room was perfect, lots of space, a great view of the water fountain, very clean, great bathroom. Overall, it was a great stay. As stated no free breakfeast, but the Cinnamon Swirl French Toast is to die for.....

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review, February 16, 2012
We are glad to hear about your fabulous stay with us during travels with your mom. Corine is a great asset to our staff and I will make sure to share your comments with her. Our housekeeping department takes great pride in making sure the rooms are clean and comfortable for our guests.

I have to agree with you, the Cinnamon Swirl French Toast is to die for.....

Sincerely,

Mark Kane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Property: Crowne Plaza Jacksonville Airport Hotel
Address: 14670 Duval Rd, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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