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“Very nice hotel”

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Crowne Plaza Jacksonville Airport Hotel
Ranked #37 of 133 Hotels in Jacksonville
Reviewed May 11, 2011

This was a nice stay. The room was beautiful, large and well-appointed. We were on the third floor, and it was quiet. I suspect some rooms are noisy because of the airport, but we did not hear a thing.

They had a nice little bar, and a pleasant restaurant. Since we were too tired to go anywhere else, that was good. Service was uniformly pleasant.

I would definitely go back to this hotel. I thought it was very good value for the price.

Room Tip: Ask for a quiet room.
  • Stayed: May 2011, traveled as a couple
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Thank Rancher1309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (416)
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390 - 396 of 416 reviews

Reviewed April 15, 2011

We stayed at this hotel for 4 nights and our last night there, our room did not get clean, when we called to get it clean, the lady at the front desk was very rude and asked when we were leaving, i wanted to leave right then and there, we over looked the bottom of the toilet not being clean, but not getting the whole room clean was unacceptable. I had to make the beds up and clean the room myself. Thanks for the vacation.

  • Stayed: March 2011, traveled with family
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Thank dsmith2772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this reviewResponded April 22, 2011

Thank you for your feedback of your recent stay at the Crowne Plaza Jacksonville Airport. Although we are happy to hear that you were pleased with the condition of the property, the cleanliness issues and unsatisfactory service you have mentioned are truly unacceptable. The management team will address these issues immediately. It is important that we use this critique for feedback and training and assure you that the prompt resolution of these matters will alleviate this worry from your next stay. We only hope that you will give the property another chance to prove our product and the type of service we can provide. Thank you again for your review.

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Reviewed April 5, 2011

Great overall experience. good restaurant and bar. I was put on the "quite floor" (floors 8 and 9 I think) which was excellent! Good fitness center other than some machines are getting pretty worn and people at the bar can see you working out. Great hotel.

  • Stayed: March 2011, traveled on business
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Thank HeyEng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this reviewResponded April 18, 2011

Thanks so much for taking the time to submit your review of the Crowne Plaza Jacksonville Airport! We appreciate your business and look forward to your return.

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Reviewed April 3, 2011

Right off the bat, the woman who checked us in was friendly and helpful.
We had a room in the main building on the 3rd floor. It was lovely and clean. The beds were very comfortable. Flat-screen TV. Liked the Keurig coffee maker. The bathroom was small-ish, clean, but the bathtub did look a little worse for wear on the inside.
My daughter (9 years old) loved the indoor-outdoor pool, and we didn't mind that it was right off of the lobby. The padded chairs around the outdoor pool were very comfortable.
We ate appetizers in the lounge. They were very good and not a bad price for hotel-bar food (around $6 per app). However, my daughter ordered ice cream and it was $6!! That's outrageous!
We enjoyed the complimentary coffee from the Internet cafe (we received coupons when we checked in. May just be a Priority Club perk?).
The location was very convenient to the Jacksonville Zoo and to I-95.
The only thing that we didn't love about the hotel is that we heard LOUD planes overhead starting around 8:30AM. Someone suggested that they might have been from a military base, but I don't know if that's true. Because we are early risers, this would not deter us from coming back to this hotel. If you are NOT an early riser, you may want to consider the noise factor.

  • Stayed: March 2011, traveled with family
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Thank JSevera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this reviewResponded April 18, 2011

Thank you so much for taking the time to review the property! The Air National Guard is close by and often, during a drill weekend, we can hear them. Luckily, the commercial planes at Jacksonville International Airport are not loud enough to be heard inside our building. We look forward to your return to the hotel and we'll make sure there are extra earplugs in your Crowne Plaza Sleep Amenity kit when you check in - just in case the F-15 Eagle and C-130 Hercules decide to take an early morning spin!

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Reviewed March 27, 2011

Crown Plaza is the most comfortable and plush hotel by the airport. I have been here twice. Double bed rooms feel slightly larger than the king. Second time my room appeared more updated. The flat screen tv had many hi-def channels, roomservice is great, beds are plush, lots of towels, and free high speed wi-fi throughout hotel. Kids will love the indoor/outdoor pool. Adults will appreciate the casual bar. There is also a full service restaurant and Seattle's Best Bistro that has quick lunch fare. Please see my previous review on Hyatt Place to see a comparison. Both great but I got to have my roomservice!

  • Stayed: March 2011, traveled with family
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Thank tania2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this reviewResponded April 18, 2011

We appreciate your contribution to our review page and noticing all of our great new upgrades. The Crowne Plaza Jacksonville Airport received IHG's Renovation of the Year Award for 2010 and we are certainly pleased that our guests agree!
We look forward to your return to our hotel and as always, you'll have top notch room service! Have you had the Chicken Club Sandwich with Sweet Potato Fries - it is our favorite!

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Reviewed February 8, 2011

The room was nice, Bed was hard as a rock. Hardly any hot water in my room.

The best of my stay was at the hotel bar where they had the greatest bartender whom deserves a raise. She was on top of my orders all night.

The waitstaff at night in the restaurant did a fab job. Just a bit to much noise coming from the kitchen (fooling around). And I'm paying high prices for food. Hotel get a grip on the employees working for you.

  • Stayed: February 2011, traveled on business
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1  Thank speghettilover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Sales Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this reviewResponded February 10, 2011

Thank you for your feedback on the Crowne Plaza Jacksonville Airport. Although we are happy to hear that our bartender was the bright spot in your stay, the things you have mentioned about your stay are truly unacceptable. The management team will address the staff in the kitchen and make certain that noise will no longer be heard from our dining guests. It is important that we use this critique for feedback and training. Our engineers have been made aware of your hot water issue as well. I only hope that you will give the property another chance to prove our product and the type of service we can provide. Thank you again for your review.
Becky Kelly
Sales Manager

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Reviewed January 26, 2011

I read the reviews and thought this would be a solid hotel for business travelers. Boy was I wrong.

First off, their key system has major issues. They frequently had issues, despite not being near my wallet or any other metallic objects.

The bed was supposed to be a king, but it ended up being a king with twin box springs. It was not very comfortable. The rooms were ok and clean, but the shower didn't drain much so you wound up with a bath when you weren't trying for one.

The fitness center is mediocre and the pool is basically open viewing to anyone in the lobby. It's almost creepy to see people eating at the restaurant and looking at you in the pool.

Best part about this hotel is the convenience, but I know there are better places. For your sake, find them.

  • Stayed: January 2011, traveled on business
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2  Thank Chicagohoosier07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this reviewResponded February 10, 2011

Thank you for your feedback - hearing from customers like you is a vital part of our improvement process. I apologize that your stay was less than stellar and we will certainly use your feedback to correct the issues you experienced.
Please note that we are in the process of updating/upgrading our key lock system in the hotel.
We have also met with our maintenance department to check drainage of showers and look into any problem there may have been during your stay.
I hope you will give our Crowne Plaza another chance to provide you the product and service you deserve. We would appreciate the opportunity to replace this last memory of our hotel with a new one.

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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Rd, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Price Range: $116 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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