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“Great Stop Over” 5 of 5 stars
Review of SpringHill Suites Jacksonville Airport

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SpringHill Suites Jacksonville Airport
Ranked #12 of 132 Hotels in Jacksonville
Certificate of Excellence
New Jersey
Level Contributor
93 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Great Stop Over”
5 of 5 stars Reviewed October 25, 2012

Flew in late to Jacksonville and decided to stay overnight before we drove to our destination. We were pleasantly suprised by this hotel. We arrived at 12 a.m. and the check in was easy. The have cold bevarages available for sale in the lobby and we enjoyed a cold beer before turning in. The room was spacious and immaculate. The beds were comfortable and room was well insulated. In the morning a lovely breakfast was available and was complimentary. In the future I will seek SpringHill Suites in other cities. The price was great for the accomodation.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank livetotravelNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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394 reviews from our community

Traveler rating
    201
    132
    36
    13
    12
See reviews for
181
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Tate, Georgia
Level Contributor
121 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed October 22, 2012

This hotel was very clean, we felt safe and the price was reasonable. The interior is very nicely done and the greens and blues got me in the mood to cruise - it was a pretty hotel lobby and rooms are huge! We stayed the night before cruising out of Jacksonville, FL. And the hotel let us leave our car there. We took a shuttle to the cruise port and were on our vacation in no time!

Only 2 complaints: the alarm clock was set for 3:25am. That stunk!
As the air conditioner shut off it sounded like the unit was hit with a bat each time. It woke us up repeatedly.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MrsZimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed October 8, 2012

I selected this hotel for its close proximity to the highway and free breakfast advertisement. The hotel is just close enough to the freeway with easy access and near a shopping mall with plenty of chain eateries. The inside décor is cute and modern, and the hotel offers a pool and workout facility. Our room was comfortably-sized and included a sitting area with desk. All the other starndards were included and the room was well-cleaned before and after our first night’s stay. We did not spend a lot of time at the hotel but did have a chance to partake in the complimentary breakfast, which was one of the best I’ve had for free – hands down! Kudos to the kitchen staff for a job well-done, particuarly on 10/7/12 when a visiting college football team (and crew) descended on the eating area. The staff was well-prepared and handled the crowd nicely. This hotel is a good choice for the budget conscious (reasonably priced rooms and good complimentary breakfast).

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank YoMcTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 5, 2012

We arrived early evening and front desk staff were exceptionally helpful. The lobby was nicely decorated. We needed a crib for our soon. The on-duty housekeeping staff brought the crib and a small toiletry set featuring J&J baby shampoo, lotion, baby powder, and bath toy. The toiletry set was a very nice touch which impressed us. The elevators and hallways are clean, nicely decorated, and well lit. We were give a handicap accessible room on the fourth floor although we are not handicapped. Due to accessibility needs, the room and bedroom was large, spacious, and clean. Non-handicap accessible rooms may vary. Pay per view is available for about $15-16 per movie. Overall, this was a good place and will become our preferred hotel when we are in the area.

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jparker97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssjaxairportgm, Front Office Manager at SpringHill Suites Jacksonville Airport, responded to this review, October 16, 2012
Thank you for staying with us. We are delighted to hear that you and your family enjoyed your stay! We look forward to your next visit.

Warm Regards,
Jenna Hoskins
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 3, 2012 via mobile

The only issue I had they charged my credit card for the room when my sisters credit card shoul have been charged .Even after she gave them her credit card information and her visa credit card. I have fought them about this issue and they still will not rectify their mistake. So watch and make sure they get the charges right because all they want is to charge a credit card even if it,s wrong. Would not stay there again there are other great hotels right next to this one.How dumb can you staff be.

  • Stayed May 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank MsLCE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssjaxairportgm, General Manager at SpringHill Suites Jacksonville Airport, responded to this review, September 6, 2012
Please accept my apologies for the error with your billing. If you would please contact us with the correct credit card that was supposed to be charged we will be glad to reverse your charges and charge the appropriate credit card.
Again, please accept my apologies for the error, I look forward to hearing from you soon.

Warmest Regards,
Melissa Duncan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 26, 2012

Stayed here on a recent trip back from the Keys. Hotel is literally 5 minutes from the airport with a free shuttle. We got there late around 10 and after returning rental cars it was after 11. Desk attendant was helpful and professional. Our shuttle driver was the nicest young man offering to drive us to Ruby Tuesday's so we would make it there before closing at 12. He even stayed until we were sure the restaurant would let us in. Restaurant was only 1 block away but it was a sweet gesture. The room was fine just like other Springhill Suites - we had a 1 bedroom suite. Hotel got us on a 4:30 shuttle to aiport. Very nice staff who helped some very tired customers on a very long trip.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank angelak411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison, Texas
Level Contributor
105 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed August 23, 2012

What you would expect from a Springhill Suites. As a gold member I was upgraded to a king suite. The only difference I believe is a king bed vs a queen. The rooms seem clean. A couple of spots on the light switches which always makes me cringe. The rooms have iHome clock radios where you can charge your iPhone. Mini-fridge and microwave in each room. Nice living room area. TV is on the small side, but sufficient (and is a flat screen). Bathroom vanity is awesome. Not all that big, but dual level which has sufficient space for all of your items. It is better than a dual sink vanity !! The insulation / doors seem to be thin. I could hear normal conversations from the room across the hall as I was entering my room. There is airport shuttle service on demand. It is very close to the airport. Less than a 5 minute drive. Very friendly staff from front desk to shuttle driver. I would definitely stay again if I have the need to stay near the airport. My only suggestion is a little more detail to housekeeping.

Room Tip: Get a room on the top (4th) floor. You can hear people walking in the room above.
See more room tips
  • Stayed August 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lesley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Jacksonville Airport

Property: SpringHill Suites Jacksonville Airport
Address: 13550 Airport Ct, Jacksonville, FL 32218-7265
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Jacksonville
#32 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Jacksonville Airport 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Springhill Suites Jacksonville Airport Hotel Jacksonville

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