Well, we stayed here one night while we were visiting our daughter who is attending unf. WE will NEVER be back!
First, we arrived at about 2:15 pm however the front office staff informed us that they do not offer early check in. We would have to come back at 3:00 pm (45 minutes) We were told to keep calling to check if the room was ready. Although this was not welcoming news after our drive, it is the policy of check in at 3:00 so we accepted it and went out to get something to eat while we waited.
Upon our return, we were assigned a SMOKING room! Seaside to be switched to a nonsmoking room and we were told there was nothing available for us but they would come and spray for us. The lady who came to spray was super sweet and she sprayed the carpet, curtains, air and even the pillows on the beds. Unfortunately the relief was short lived. We actually went out and purchase some febreeze spray. The residue was even overwhelming for the febreeze! I have always assumed that you would have to request this type of room as we have stayed in many hotels and have NEVER before been assigned a smoking room! The smell was extremely thick as the window in the room did not open to let in any fresh air. We woke up with headaches and couldn't wait to get our breakfast and checkout. We went to get our breakfast which was included with our room- they were out of most everything so we decided to return to the room and we packed up and then headed back out for breakfast- unfortunately the food was still not replenished so no breakfast for us!
Deciding we had enough of this experience we checked out. Upon checkout the lady at the counter asked, "How was your stay?" I tried to explain to her that we were disappointed in getting the smoking room and the lack of food at the breakfast, her response was, "Sorry to hear that" and that was it. So, we actually stopped by the Marriott hotel as well as the holiday inn located nearby dafter we checked out, we have their cards and they both offer discounts for UNF students and their families (with I.D). We will be visiting our daughter many times while she is attending the university, we will not be staying at this hotel and we recommend that you keep searching for a different place to lay your head- this was terrible!
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- Also Known As:
- Best Western Jtb / Southpoint Hotel Jacksonville
- Best Western Jacksonville
- Jacksonville Best Western