My stay at this hotel was well spent. The cleanliness of the hotel, guess services, breakfast, pool etc. I will recommends this hotel to anyone and will definitely stay at this holet whenever am in Jaxsonville :)More
- Free Parking
My stay at this hotel was well spent. The cleanliness of the hotel, guess services, breakfast, pool etc. I will recommends this hotel to anyone and will definitely stay at this holet whenever am in Jaxsonville :)MoreShow less
Please accept my personal thanks for taking time to complete a review on TripAdvisor for our hotel. It it very rewarding to know that our team exceeded the expectation!
On behalf of our BEST WESTERN family, we hope that you have an enjoyable and happy holiday season and joyous New Year.
The BEST WESTERN Hotel JTB/Southpoint
My overall experience at Best Western Hotel was excellent and the staff went the extra mile to make our time their wort while. We look forward to and will always choose Best Western if available to stay in. We will always recommend to friends and family.
We would like to wish you and your family a happy holiday season! Thank you for taking the time to complete a review on TripAdvisor for us! We sincerely appreciate hearing from our guests and these comments are always shared with our team members as a motivational tool.
Our wish is for each and every guest to have a pleasant, welcoming and comfortable experience here at our property. We value our guests and recognize the importance they play in our hotel.
I invite you to stay with us whenever you are in Jacksonville. It would be our pleasure to host you.
The Team Members of the BEST WESTERN Hotel JTB/Southpoint
Nice clean hotel and room except room smelled musky. Not sure why informed staff at checkout. Nice breakfast and coffee. Lobby very cheerful and clean. Front desk staff adequate but not overly friendly.
I would like to thank you for sharing your impression of our beautiful hotel. I appreciate your comments and insights on your stay with us. I have shared your information with my housekeeping team in order to address the issue with the lack of a fresh smell in your guest room. I certainly do apologize for this inconvenience. It may have been that due to the temperatures we were experiencing during the timeframe of your stay with us that it was not warm enough for the air conditioning systems to activate and create air flow in the room.
I appreciate your kind words regarding our breakfast and coffee. As we all know having a good cup of coffee in the morning is a great way to begin the day!
We look forward to your next visit to Jacksonville and would be honored to host you again.
The Staff of the BEST WESTERN Hotel JTB/Southpoint
The room was clean, quiet, comfortable, and all at a great price. The location made it easy to access all parts of Jacksonville. Breakfast was good as well and was included in the price. Staff were very friendly and helpful.
Thank you for taking a moment to complete a review on our hotel. It is always a pleasure to know that we have provided a welcoming and comfortable experience for you, our very valued guest. You are the reason we do what we do!
I hope that you will have the opportunity to visit us in the near future. It would be a pleasure to welcome you back to our property and host you during any visits to Jacksonville and our lovely beaches.
Safe Travels and Happy Holidays!
The Management Team of the BEST WESTERN Hotel JTB/Southpoint
We had been driving ten hours on our way to Miami and had made a reservation here because of their pet friendly policy. It was a good choice. The check in was quick and easy by a friendly young woman. Parking was very easy right in front. Our room was spacious, felt clean and was clean. The bed was actually very comfortable. The a/c unit was silent which allowed for an uninterrupted -much needed- sleep. The hotel offers free coffee in the room or in the lobby. There is a breakfast served early but we did not partake. We've stayed at other Best Westerns while traveling and this was by far one of the best. We would certainly stay there again next year on our journey south.
Greetings and Happy Holidays,
On behalf of the staff and management team of the BEST WESTERN Hotel JTB/Southpoint, I want to thank you for taking the time to complete a TripAdvisor review on our hotel. My team values your input and we are very pleased that you enjoyed your time with us.
Our goal is to make each and every guest that chooses our hotel a member of our family and we want each guest to return to their "home" every time they visit our beautiful city. Knowing that we have fulfilled that goal with your stay is very rewarding for our team members.
We look forward to hosting you in the near future. We hope you have a wonderful holiday season!
Yours in hospitality,
Your BEST WESTERN Southpoint Family
I've stayed at a ton of Jax hotels while my boyfriend was stationed there. I had stayed at this location once before and it was "okay." The past time, we checked in a little late (10:30pm?) and were given a SMOKING room (granted, it was through Priceline but every other time I have done it [20+], we've been given a King room no problem). I cannot even begin to tell you how awful of an experience it was. We were told they could not accommodate us with anything else because the hotel was booked up. Such BS. I was miserable the entire night and EVERYTHING reeked of smoke after leaving. It's not just the smoking floor, the elevators smell too. It's disgusting. The next night we were able to switch rooms. Again, just "okay." Smelled like chlorine though. We couldn't win this trip. Disappointing. AND fire alarm went off at 7am, really?! Honestly, pay the extra money and stay at the Courtyard Marriott or Fairfield Inn Marriott across the street - SO WORTH IT!!
I would like to take a moment of your time to respond to your comments. We value to opinions of all of our guests and I sincerely regret that your stay with us was not as pleasant as our staff would have liked for it to be for you.
As you mentioned, you booked through the online auction site, Priceline. While Priceline is a good venue to find discounted hotel rooms, they do purchase for their guests inventory that is distressed. If a hotel is in a sold out situation, such as our property was during your stay of November 1st and 2nd, there may only be a less desirable room type, such as a smoking room, available. Our front office staff always attempts to provide our guests with the choices they prefer and I would like to extend our apologies for not having a non-smoking room available during the first night of your stay. I know that as a non-smoker myself, smoke can seem to be overwhelming. Our housekeeping staff does a very commendable job in eliminating as much of the odor as possible but as we all know smoke is something that those who don't smoke can be extremely sensitive too. As you stated in your review, our team was able to relocated you the next day.
I also would like to apologize for the inconvenience of the fire alarm system disturbing your stay with us. However, the system function properly as it should as a life saving device. If the system receives an indication that there is a presence of smoke, or if an ill-intentioned person, pulls a fire station, the alarm is designed to activate and evacuate the building. Had it not functioned in the manner in which is should and a real emergency had been in effect, I'm sure you understand that the consequences of not evacuating would be very serious. And while we always want our guests to be comfortable and never inconvenienced, this was an issue that could not be avoided and I'm sure you will agree it was the proper action to take.
I understand that your significant other is stationed here in Jacksonville. Please allow me to thank both of you for your service to our Country. We greatly appreciate it. As you travel to Jacksonville often, I would like to have you as my guest in the future. I will be in touch with you via your method of communication provided at check in to make arrangements for a future stay when you visit Jacksonville.
Yours in hospitality
The BEST WESTERN Hotel Management Team