Omni Jax. is in a great location to be close to anything occurring anywhere in downtown Jacksonville. Lobby, restaurant and bar are classy...food/drink were good, albeit very expensive. Rooms are well appointed and fresh. Adequate, though not exceptional bathrooms with nice towels and toiletries available. Bed and bedding were comfortable. Amenities (pool, fitness area) were decent but offered no steam or sauna. Staff was friendly and cordial. However...
At checkout, to my dismay, the tariff was significantly higher than I expected based on my internet confirmation/receipt. At checkout, I inquired why the bill was so much higher than I expected. The front desk confirmed that I had indeed been over billed, made an adjustment, and gave me a receipt reflecting the adjusted total. My credit card had already been charged the higher amount, so I am currently awaiting confirmation of the adjusted total (by my credit card company). I'm confident the adjustment will occur, but found the 'mix up' annoying none the less.More
- Free Wifi
- Free Parking