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Omni Jacksonville Hotel
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Reviews (2,208)
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1,126
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All reviewstimes union centervalet servicemini barroom servicenice hoteldowntown areawithin walking distanceview of the riverself parkingrooftop poolbusiness tripenjoyed my stayexcellent stayfront desk staffbed was very comfortablestaff was friendlylanding
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1,725 - 1,730 of 2,208 reviews
Reviewed January 7, 2014

The staff and accommodations at this hotel are superb. Will make this our " go to" hotel whenever we visit. Even with renovations underway in the dining room, the staff made sure our breakfast was hot and we were not inconvenienced.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2014

This was a surprise for my wife for our 40th anniversary. Everything was GREAT! from valet, bellman, to front desk. Room was clean and just what we wanted. Price was great. We done an upgrade for a larger room. We will return.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2014

I would highly recommend this hotel if you are ever in the Jacksonville, FL area. The staff are friendly and accommodating and the service is great! The hassle free check in was great and saved me a lot of time. It was fast and easy and they already had my room ready and I even arrived a couple of hours before the check in time. They are very accommodating!

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Lourdes T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2013

We have always enjoyed our visit, they go beyond ones expectations, especially when you feel it's special occasion! Even if it's not, the make your say pleasurable! We have even invited our oldest child to stay at the Omni! We like that it's across from the water front and enjoy the water taxi! The BEST restaurant is by far Benny's Steak and Seafood! They will go beyond your expectations to accommodate your meal!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013

We had a not so great experience at another hotel during our weekend stay to see family so we booked the Omni for the last night of our stay. We were so pleased, it was the oasis we had hoped for. The staff was ever present and ready to help with a smile. The only downside is the hotels website advertises special to go backpacks with coloring books and activites for guest children (we had three with us). Our kids were looking forward to the backpacks at check in however they were not offered and the hotel was very busy so we didn't ask for them.
I do have to brag on the hotel. During our stay at about 7:30am the hotels fire alarm went off. A message quickly came over a loud speaker stating it was indeed an emergency and we needed to evacuate. I don't know how the hotel did it so quickly but within moment there were staff on our floor (11th floor) directing us toward the stairs to evacuate. As a teacher I know the importance of just getting out of a building during an emergency as do my children. We got to the bottom floor and were only out in the cold for moments before hotel staff said the problem had been identified and taken care of and it was safe to go back in the hotel. I really appreciated how quickly they got everyone out. We have never experienced that before and were glad the Omni knew exactly what to do. The Omni is located directly across the street from several attractions including the Jacksonville Landing which our kids loved, especially the musically timed light show on the giant Christmas tree. The Skyway system was close by but note that it does not run on regular weekends (my kiddos were bummed). There is a water taxi at the Landing which is cheap fun for kids too. Overall we really enjoyed our stay and will certainly return when we are in town to see family!

  • Stayed: December 2013, traveled with family
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1  Thank aarisensmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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