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“Great Hotel & Location”

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Omni Jacksonville Hotel
Ranked #12 of 133 Hotels in Jacksonville
Certificate of Excellence
A TripAdvisor Member
“Great Hotel & Location”
Reviewed October 7, 2013

really enjoyed all aspects of this hotel, it's superb staff and beautiful location on the river in Jacksonville. The Vallet service went out their way to be friendly and helpful, as did all members of the staff. Rooms were comfortable and clean. We had over 150 stay for a wedding and I believe everyone had an excellent stay.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

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1,956 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Trinity
Level 6 Contributor
265 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed October 4, 2013 via mobile

Had a two night stay this past week and must say I was pleasantly surprised. The hotel is very well maintained, and the front desk staff is extremely friendly and helpful. Rates are reasonable and you can walk to many food options, and it is a safe area for a morning jog.

Stayed October 2013, traveled on business
Helpful?
Thank Ryan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 2, 2013

The beds and pillows were excellent but the food quality was not that great and the food prices were way too high unless you can afford $4.50 for a can of diet coke in the bar area. My in room refrigerator was leaking on the carpet and could not be locked. They fixed it but it should have been noted when the room was cleaned.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Russell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review, October 14, 2013
Thank you for your feedback and please accept our apologies that we did not catch the refrigerator leak prior to your arrival. We will remind our housekeeping staff of the importance of addressing all issues before clearing a room to be occupied. We are delighted that you found our beds to be comfortable and we truly hope you will stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, United States
1 review
Reviewed October 1, 2013

This hotel is upscale, yet affordable. It is centrally located to downtown; convenient to restaurants, shops, and waterfront (The Landing). Their bed pillows are the most comfortable of any hotel - anywhere.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, United States
1 review
Reviewed October 1, 2013

We stayed at the Omni for the Colts/Jags game. The hotel was conveniently located next to the Jacksonville Landing, which was a great place to start our tailgating. We actually walked to the Stadium from the Landing, which wasnt too far at all. We arrived at the hotel around 11am and our room was ready to go, which was a great surprise. Our check-in agent was fantastic. I wish I remembered the name of the bellman that we shared an elevator with quite a bit. He was GREAT! Very friendly and great ambassador to the hotel. Rooms were clean and every member of the Housekeeping Staff was very friendly. Thank you for a great stay!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, United States
1 review
Reviewed September 30, 2013

The hotel was very clean which is very important to me. The beds were comfortable and was in a great location that allowed us to go outside and walk alone the riverwalk and walk to Jacksonville landing to find places to eat. Everything was very conveniently located and the entire staff was very nice and professional.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Carly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, United States
1 review
Reviewed September 30, 2013

Stayed at the Omni for the International Customer Service Conference. Had a great overall experience. Excellent food and service. Comfortable room. Terrific front desk staff. Had a small issue but it was handled quickly by the manager, who went above and beyond to ensure that my overall experience at the hotel was EXCELLENT. I would recommend the hotel to friends and would go back to the Omni if in the area again.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Mary Ellen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Jacksonville Hotel

Property: Omni Jacksonville Hotel
Address: 245 Water St, Jacksonville, FL 32202-4403
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Official Description (provided by the hotel):
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 
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Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni

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