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“Thanks Ralph” 4 of 5 stars
Review of Jacksonville Marriott

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Jacksonville Marriott
3.5 of 5 Hotel   |   4670 Salisbury Road, Jacksonville, FL 32256   |  
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Ranked #48 of 132 Hotels in Jacksonville
1 review
“Thanks Ralph”
4 of 5 stars Reviewed June 27, 2014

My sister and I stayed there for a concert, the staff was very helpful and nice, rooms were clean and while there was a error in valet parking the manager Ralph of valet really handle the matter quickly, efficiently, and was very kind. We most certainly would stay there again. :)

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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284 reviews from our community

Traveler rating
    101
    103
    48
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    15
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Jacksonville, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 27, 2014 via mobile

Stayed at this hotel for a few nights on a business trip. Staff was beyond helpful and service was tremendous. The only thing I would say was missing was a few extra nights in town! Would recommend. Clean service clean bathrooms. Beds were
Comfortable and there is no general complain I can think of in any of the rooms. All in all would go back to this location

  • Stayed April 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Patrick_Murttle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 16, 2014 via mobile

Staff is very pleasant and helpful, food was fantastic, beds are extremely comfy. Nightly rate was good at $99/night but they get you in other ways! Great if you're only staying one night but not great for a weekend or longer.
This hotel is a little run down for a Marriot. The wallpaper in the hallways was peeling and the carpet was old and yucky. But it did look like they were renovating in some areas so hopefully they are fixing that.
I was disappointed that there was no mini fridge in our room. I suppose that's my fault for not checking when I booked the room, but I figured that is standard in most hotels since every other place we stay (even lower-end hotels) seems to have one. Luckily we had a cooler.
They charge $12.95 per day for wifi which is absurd!! And the breakfast bar, as delicious as the food is, is ridiculously expensive. We enjoy breakfast in the hotel because it's quick and convenient but not at $30 ($15 each) per day.
Probably won't come back for a long weekend.

Stayed June 2014, traveled with family
Helpful?
2 Thank Laurenichole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 10, 2014 via mobile

My husband and I visited this past weekend with another couple. I've stayed at various Marriott properties worldwide my whole life. The Jacksonville Marriott was nothing to write home about. The staff was friendly, the room was clean, and that's about where the positives end. There was an odor of spoiled milk throughout the lobby, and it was musty on our floor (the second). In our hallway, there was water damage that made the wallpaper split along the seem and it was held together by thumb tacks. Also in the hallway, a beer glass with a bottle opener remained on the floor the entire weekend. Finally, there was no fan switch in the bathroom, even though there was a vent.
If you're looking for typical, high-level Marriott quality, you won't be fully satisfied here.

Stayed June 2014, traveled as a couple
Helpful?
2 Thank MandyLake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review, June 11, 2014
Thank you for taking the time to share your experience. We strive to exceed all guests expectations and have fallen short of our own goal. I sincerely apologize for this. There is no excuse for the beer bottle sitting for anywhere near that long and I will share this with our entire staff. Being in Florida we do experience some effects of the high summer humidity and understand it can be a problem. The vents in the bathroom are attached to make up air units that run 24/7, so are not individual fan units. Thank you so much for pointing out the quality of the staff and cleanliness and we hope you will give us another chance on your next trip to Jacksonville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 9, 2014

I stayed here in June for a business trip and really enjoyed it. The room had updated furnishings, a nice TV and desk with plenty of plugs, plus lots of space to stretch out. The room was so quiet that I loved sleeping here. The outdoor pool was very nice and the loungers were comfortable. There was a convention at the time so the place was busy but I never had to wait for anything. I ate at the bar and the breakfast buffet and both the food and service was excellent. I would give this hotel the top rating for its class, but would also note that it's not a 5 star hotel with a sparkly glass bathroom. My co-workers were very displeased that they chose the Embassy Suites after talking to me each morning!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Galeless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 9, 2014

The staff were pleasant & hospitable. Rita, our server, in the dinner/lounge made our time there extra special. The Reservation Clerk was most helpful when we were having trouble with the humidity in our room. They immediately sent an engineer to check it out & offered to move us to another suite. We were with a WWII Reunion (the USS Drexler) group & were provided complimentary full breakfast buffet each morning. The room & service were outstanding!

Green Features: The environment was relaxed, comfortable & friendly.
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cwarrem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 4, 2014

I arrived late night/early morning around 3am after driving back home to NC from Disney World with my wife and 5 year old daughter. I had called the hotel earlier in the evening informing them of my arrival time so they would know. Upon arrival I waited in the hotel lobby for around 10 min with no sign of life at the front desk or anywhere in the hotel. I waited and waited and then decided to call the phone number to reach someone. Finally someone came from behind the front desk and apologized for not being there, they were doing inventory?? The manager also stated he was sorry that he had kept her in the back doing inventory. She did offer to upgrade my room b/c of the wait, but then couldn't get room key to work. Manager couldn't get it to work either, they then called security and told me they would escort me to my room and leave a key under the door when they could figure out the key situation. I decided not to stay at this location because everything about it seemed weird and strange. I used points to book the room and after the whole ordeal they said they couldn't give cancel the room and informed me I would have to call customer service. Needless to say I called customer service and am awaiting a call back. I would not stay here ever and would recommend that visitors stay away, you may also want to check the bed bug registry, didn't do that until after this ordeal either...yuck! STAY AWAY FROM THIS LOCATION

  • Stayed June 2014, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review, June 6, 2014
On behalf of the entire staff, I sincerely apologize for all of the issues you encountered. I certainly understand how staffing issues and a key problem at 3AM after a long day of travelling was extremely frustrating. The associate who was training that morning informed me of the situation and feels horribly about it. I'm glad the staff tried to compensate you for the wait by upgrading you to a suite.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jacksonville Marriott

Property: Jacksonville Marriott
Address: 4670 Salisbury Road, Jacksonville, FL 32256
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Romantic Hotel in Jacksonville
#50 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacksonville Marriott 3.5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Jacksonville Marriott Hotel Jacksonville
Marriott Jacksonville

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