There is one scary receptionist at this hotel with major attitude. Stayed 2 nights in December just before Xmas. First night was fine - the room was relatively comfortable, good beds - nice furnishings etc. However the next morning Housekeeping was at the door at around 9.30, I asked her if she could come back as we would be about 30 minutes. She said "What? You want me to come back?!!" to which I replied,"Yes, if that's ok?" However when we returned that night she had not come back. Now, sleeping in an un-made bed is not a big thing to me(I do it all the time!!) but the shower in our bathroom leaked all over the floor due to the fact that the curtain did not fit adequately and I had used the towels to mop up the water so obviously we needed clean ones. I phoned housekeeping to request some and the call was transferred to front desk. The receptionist said there was no-one who could bring towels to the room so I changed out of my pyjamas and went down to the lobby. There was no-one on front desk, I stood for about 5 minutes (read all the notices on the desk) then went out to the car to get something while I waited. When I came back in I passed a woman smoking who looked like the receptionist from the night before. I stood at front desk for another wee while and she shouted from outside could she help me. I told her I was down to collect towels and she stubbed out her cigarette and came back in. She handed me 3 towels. I pointed to one of the notices on the desk about 100% customer satisfaction and said that I wasn't very happy about having to get dressed and come down to obtain clean towels. She said she couldn't leave the front desk, I said that obviously she did leave the front desk as I had been waiting for some time and there was no-one attending the desk. OH OH!! She went crazy, Throwing her hands up in the air and ranting and raving about having to do 150 different things and being on her own and not knowing what housekeeping had or had not done that day. She was shouting and interrupting everything I tried to say, telling me I must have had a "D D" sign on the door, I told her we did not have a do-not-disturb sign on the door to which she stormed off and came back with a clipboard with a list of all the rooms which had "DD" signs. Ours was not one of them. I asked her if she should be shouting at me and when she eventually stopped to catch her breath I told her I did not want an argument, only what I had paid for - a clean room with fresh, dry towels . She then gave me the key to another room and I went back up to our room. The other room was smaller than ours and as we had a lot of luggage we took the clean towels from that room but stayed where we were. My husband and daughter went down to speak to her after I told them of our "conversation" and to return the other key and she was back outside smoking, she called this "going out for a breath of fresh air". We were going to leave but decided it was too late to be driving about as we did not know the area. However, when we checked out in the morning I asked to see the Manager (I wasn't going to), I told him what had happened, ( I think he saw it on camera) he told me there were staff who should have brought towels and I should not have had to collect them, the receptionist was not on duty by herself and she should not have been outside smoking with guests waiting at reception. He apologised and refunded the cost of that nights stay. Would I stay again? Certainly not, however ,surely this was a one-off and no-one else would be treated like me so yes I would recommend this hotel to others as its a nice hotel.
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