My "nonsmoking" room smelled of cigarette smoke; there were cigarette burns in the bedsheets, human hairs all over the bed, and unidentifiable stains all over the lampshades; the refrigerator was running but not cool; the bathroom faucet was corroded; the TV remote didn't work; the furniture & carpet were dusty; the furniture was chipped & scratched; the whole place was in desperate need of renovation. The lamps were unplugged & I had to move the furniture, including the king-sized bed, to reach the electrical outlets. After spending 30 minutes trying to clean the room with antibacterial wipes I had thankfullly brought with me, I returned to the front desk to inform the clerk that the accomodations were unacceptable. I said, "I'm sorry but I can't sta--" at which point he interrupted me & said, "Ok, I can check you out right now!" Obviously, he was used to guests refusing to stay. He didn't apologize, didn't ask what the problem was, didn't offer a different room, nothing! When I asked if the $143 charged to my credit card would be refunded, he stated not for 3 days. I explained that I needed that credit to book a room at another hotel, to which he replied, "Well, that's unfortunate" with a smirk on his face. When I persisted, he informed me that it was my problem and I could call my bank and take care of it myself. I explained three times that it was a credit card, not a debit card, and that it was not affiliated with my bank. He told me again that it was my problem to deal with, not his. Of course, when I called the credit card company, I was told they could not do anything about the charge unless the merchant called with the merchant # & authorization #. The charge still has not been reversed. Each time I call and ask for the manager, I am told he is not available. Anyway, I ended up at the Residence Inn next door. I told the clerk at Residence Inn that I had come from the "not-so-Quality Inn" next door, and she said, "Yes, we get a lot of people coming in saying that." DO NOT STAY HERE!!!
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- Also Known As:
- Quality Inn & Suites Baymeadows Hotel Jacksonville
- Quality Inn And Suites Baymeadows
- Quality Inn Baymeadows
- Jacksonville Quality Inn
- Quality Inn Jacksonville