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“Upon arrival our room reeked of cigarrette smoke! We were...”

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Microtel Inn & Suites by Wyndham Jacksonville Airport
Ranked #22 of 132 Hotels in Jacksonville
Ocala
2 reviews
“Upon arrival our room reeked of cigarrette smoke! We were...”
1 of 5 bubbles Reviewed April 11, 2013

Upon arrival our room reeked of cigarrette smoke! We were moved to another room. Later that night around one am the hotel was VERY NOISY. Could not sleep. Not very happy with this hotel.

  • Stayed April 2013, traveled with family
    • Value
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, April 23, 2013
Thank you so much for your feedback! We so appreciate when our guests share their experiences with us! We focus on providing an outstanding product, and going above and beyond our guests expectations, and I would like to personally apologize for failing to achieve that goal during your recent stay with us. We were able to identify the individuals smoking, and penalties were imposed, it does not, however, change the impact to your visit. I would like to speak with you more in the hopes that you will afford us another opportunity to serve you in the future. Thank you again for your review. Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,237 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
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English first
Saint Paul, Minnesota, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 9, 2013

I stayed here 2 non-consecutive nights in March 2013. The general area is weird--sort of like a giant strip mall, featuring all the restaurants you don't want, was laid down over a sketchy part of town, as aggressive panhandlers await people to harass at pristine gas stations. However, this hotel was a breath of fresh air. Set between the airport and the Strip Mall of America, it is sufficiently removed from both. The room rate was very reasonable, adequately clean and new, and the staff were very friendly and abundantly helpful. For example, after a failed attempt to find a car wash in the strip mall, on a whim I asked a front desk clerk if there was a hose I could use to wash the north Florida sand off my car before I returned it to the rental agency. He said "sure," and sent a staff member to meet me outside at the hose. My only complaint is that they had widescreen TVs but not widescreen cable, so the image on every channel was stretched, but that's a very minor issue. All in all, my stay was great, and I'll never stay anywhere else in Jacksonville.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank systematist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, April 23, 2013
Thank you so much for your feedback! It is our most sincere desire to see the expectations of our guests exceeded during their time with us, and we take such great pleasure at hearing when we are successful in that most important endeavor. It is the voice of our guests which provides the true measure of our ability to excel, and our will to do so which defines us. Thank you again for your kind words! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
1 review
5 of 5 bubbles Reviewed April 8, 2013

First of all, let me say that I had several "issues". I had to check in early because my ride dropped me off (10AM), and I had to stay later than the check-out time due to bad planning on my part. David, the manager, was a problem solver and so efficient and kind. He let me check in much earlier, upgraded my reservation to a suite, and instead of sitting around in an airport for several hours, I will be lounging by their pool or taking the complimentary shuttle to a shopping center until my 4PM shuttle to the airport. The suite is adorable and has everything that I need, but the key to the success of this stay is the staff that Mictotel hired. Keep up the good work, you guys. There's alot of competition out there, but you won me over!

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElizabethW51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, April 9, 2013
Thank you so much for your review! We seek out feedback from our guests so that we might properly gauge our ability to succeed. We post guest feedback for the purpose of review by our team, and so enjoy hearing when our guests are satisfied with our efforts. We strive to embody one principle, that Individually we make a difference, but as a team we make it happen! Thank you so much for writing, and we look forward to another opportunity to serve you very soon! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pompano Beach
1 review
5 of 5 bubbles Reviewed April 6, 2013

I went with my husband while house hunting in Jax. This hotel was very clean and the service was AMAZING. The reception people are oh so nice, they bend over backwards for you. I booked 3 nights and since I found a house early, I called to see if I could check out early and they had no problem with it. I did not get any penalties or troubles with a refund, they just charged me 2 nights. Do yourself a favor, spend the extra $10 a night and stay in a nice place.

I will definitely stay here again and tell my friends!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Glorian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, April 9, 2013
WOW! I don't think I could have said it better myself! It is heart warming to hear from satisfied guests, and even more so to hear when our team members make the difference! Each of us takes pride in an ability to deliver an outstanding experience, and collectively we strive to be the best team in the industry. Thank you so much for your kind words! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Jacksonville Airport

Property: Microtel Inn & Suites by Wyndham Jacksonville Airport
Address: 13200 International Airport Blvd, Jacksonville, FL 32218-9439
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Jacksonville
#21 Romantic Hotel in Jacksonville
#37 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Microtel Inn & Suites by Wyndham Jacksonville Airport 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Jacksonville Airport's newest hotel! Our beautiful interior corridor hotel offers stylish designer accommodations at a great price. Choose from single, double, and suite guest rooms all with Queen "Dream Well" bedding, 32" Flat Panel TV, Coffee Makers, Hairdryer, and Iron/Board. Free Wired and Wireless Internet access, Free Long Distance calling in the continental US, Free Continental Breakfast, Outdoor Pool, Fitness Center, and Guest Laundry. ... more   less 
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Also Known As:
Microtel Inn And Suites Jacksonville (Airport)
Microtel Inn & Suites Jacksonville (Airport) Hotel Jacksonville
Microtel Jacksonville
Jacksonville Microtel
Microtel Hotel Jacksonville

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