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Microtel Inn & Suites by Wyndham Jacksonville Airport
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All reviewsfront deskan early flightjacksonville airportshuttle servicefree shuttleroom was cleanqueen bednext morningcontinental breakfastyogurtwould stay againstaff was friendlycruiseconvenience
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Reviewed August 21, 2012

We had an early flight of of Jacksonville Airport. We faced the choice of either leaving home at 3am or driving down the night before and stay overnight. At the last minute we decided to stay the night and found the microtel on the internet. We booked on the ride down at 1am.

We checked in at 3am and the check in was quick and efficient. We booked the least expensive room, a queen efficiency. It was a small room but the bed was comfortable and it fit our needs perfectly.

The best park of the stay with the park-n-fly shuttle. Parking for the 5 days of our trip was included in the room rate, and a complimentary shuttle picked us up and dropped us off from the airport quickly and painlessly. The airport was maybe a 5 minute ride.

For a park-n-fly stay this couldn't have been more convenient.

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
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Thank Charleston_Explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this reviewResponded August 23, 2012

Thank you so much for stopping to visit!

We have a property fit to suit the needs of many types of travelers, and as a staff we work to improve the level of service we provide every day.

That being said...

You have to see our larger Junior and Executive Suites!

Your Wyndham Rewards membership entitles you to complimentary upgrades when available, which allows you to experience these rooms at a much lower price!

Ask us about this the next time you visit!

Thank you again!

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2012

We stayed here one night before leaving on our cruise. After returning from our cruise, we stayed one additional night before returning home. We have nothing bad to say about this place at all. The front desk staff was very friendly and helpful. We did the continental breakfast both mornings, in which they kept well stocked. The beds were wonderful and so comfortable. It was a very quite location. We never heard any outside noise. We were on the ground floor for each stay. Nothing fancy, but very clean and a good nights rest. The wireless internet worked well. We will recommend this location and will stay here again if in the area. Thank you for a wonderful stay!

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
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1  Thank DPE53virginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this reviewResponded August 14, 2012

Thank you so much for the positive feedback!

It is so rewarding to hear when we do things right!

We strive to improve upon the experiences of our guests each time, that we might exceed their expectations.

Our guests provide the motivation to seek out success!

Thank you again!

I look forward to another opportunity to serve you!

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2012

We stayed at Microtel Inn (Airport Blvd.) recently for 7 days/ 6 nights in Rm. 320. Initially, we reserved one queen room. We ended up staying in a room with 2 queen bedroom for the same price. So here is a run down for the good, the bad, and the unknown.
THE GOOD:
- The front desk staff, the maintenance crew, and the manager were phenomenal :) They
were extremely helpful and friendly. Whatever problem we had whether it was getting the
microwave fixed or getting extra towels, they were willing to go the extra mile to make
sure our stay was exceptional.
- The room was beautiful and clean upon arrival. Very spacious and modern;) It had a flat
screen tv, mini fridge, microwave, and FAST wireless internet. The bathroom had granite
counter-top and a nice tub. This room was like the Ritz-Carlton of cheap hotels/ motels.
THE BAD:
- We stayed there for 7 days/ 6 nights and during that time the housekeeper only cleaned
our room ONCE!! The 2nd day/ 1st night she came at 9AM and we told her "no service"
b/c the room was fine. Day 3/ night 2 she came at 9AM again while we were getting ready
to leave for work. We told her " We're getting ready right now could you please come back
later?" She agreed. We returned to our room at 10PM only to find the room the same way
we left it. Day 4/ night 3 Our housekeeper was a no-show.
By then we were livid. I have no problem cleaning after my family but as a housekeeper
could you at least give us clean towels, take out the trash, or even cleaning supplies? We
cleaned the tub using shampoo and a washcloth, took out our own trash, and got fresh
linens and towels from the front desk staff.Trust me, we informed of the inconvenience
caused by said housekeeper.
Day 5/night 4 Aahhhh!!( open the clouds above, light shinning) Finally the
housekeeper cleans the room. Day 6/night 5 "Do Not Disturb". Day 7/night 6 guess she
waited until we checked out to clean the room.
THE UNKNOWN:
- The Breakfast-- We never had the chance to stop downstairs and get breakfast, we
always ate on the go.

Room Tip: Stay anywhere but the 3rd floor or else you'll get the same incompetent housekeeper.
  • Stayed: August 2012, traveled on business
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Thank Arual12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this reviewResponded August 8, 2012

First, thank you so much for your feedback!

I am happy to hear your high opinion of our hotel, but troubled to learn of the poor service provided to you by our housekeeping department. There is certainly no excuse for the inconvenience you experienced during your time with us.

I have addressed the matter with all of our attendants, and assure you that this is not typical of our team, nor will it happen again.

We always strive to ensure the utmost quality standards are upheld, and in this regard we failed to deliver during the first few days of your visit.

Again, I apologize, and hope that you will offer us another opportunity to serve you in the future!

Thank you for your candid remarks.

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2012 via mobile

I had a great experience at the microtel inn. The check in was the easiest I've ever had. The front desk was very pleasant and helpful. The room was spacious, clean, modern, and comfortable.
Check out took approx. 15 seconds which is good if you are in a hurry. The complimentary breakfast was a nice touch. Nothing fancy but all you need when youre on the road. The distance to the airport is also helpful. Took us minutes to get there.
It was a great all around experience and I would recommend it to anyone traveling through the Jacksonville area.
Good job!!

  • Stayed: July 2012
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Thank Bert491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this reviewResponded August 6, 2012

Thank you for responding!

We are so thankful that you chose to stay with us among the myriad options available in this area, and hope that you will continue to consider us as your home away from home during your next visit.

It serves as a great motivator, hearing such positive feedback!

Here's to out-doing ourselves!

Thanks again!

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2012

everything was clean and working. though the hot water was wired backwards on the bathroom sink and the toilet had hot water running to it. (New meaning to steam cleaning) A good value and it had a 24 hour airport shuttle available. That was awesome as we did not have to deal with finding our way around a great big airport.

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank fargocowgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this reviewResponded August 6, 2012

Thank you so much for taking the time to provide us with your feedback!

I am encouraged to hear that you had a pleasant stay with us, however I would like to speak with you regarding your visit to learn more about the items you mentioned.

We strive to exceed the expectations of every guest, and our goal is to act upon the feedback we receive regarding your time with us without exception.

I look forward to hearing from you, as well as another opportunity to serve!

Thank you again,

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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