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“Decent hotel, abysmal attitude”

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Courtyard Jacksonville Flagler Center
Ranked #20 of 132 Hotels in Jacksonville
Certificate of Excellence
Kissimmee, Florida
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Decent hotel, abysmal attitude”
Reviewed February 25, 2013

The hotel is a decent, clean Courtyard. We booked online for a room with two queen beds, a sitting area, and made clear that it was for two adults and three children. The website, room listing and confirmation all advertised the included full complimentary breakfast. At check-in, we were told they only had a room with one queen. They offered extra pillows instead of a second bed. Because it was a busy weekend (Daytona) and we feared worse service elsewhere, we stayed. The hotel management offered us free breakfast as a compensation. Of course, that was supposed to be free in the first place.

Room Tip: get there super early and make sure they give you what you reserved.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank El_Guapo_Pelu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard32258, Manager at Courtyard Jacksonville Flagler Center, responded to this review, September 18, 2015
Thank you for taking the time to write a review.

I am very sorry you had such a disappointing time. Our goal is to have repeat customers. If our guests don't want to return then we have failed in our mission statement. It's been a few years so we hope you will give us another chance.

We are working to respond to all reviews now.

Thank you for taking the time to write to us.
We look forward to seeing you again

Kind Regards
The Courtyard Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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270 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
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English first
Boston, Massachusetts
Level Contributor
782 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 450 helpful votes
Reviewed February 1, 2013

We used points to stay at this hotel, and found it to be typical for Courtyards. Check in was quick and polite; our room was of average size. The lobby was nice and looked to be recently remodeled. We were surprised based on other reviews how far south the hotel was from Jacksonville. It met our needs, but doesn’t stand out as anything memorable – nothing bad, just nothing special.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank surfinginflorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard32258, Manager at Courtyard Jacksonville Flagler Center, responded to this review, September 18, 2015
Thank you for taking the time to write a review.
Our management team has noticed that this review had no management response.
We would like to apologize for this happening. We are working to respond to all reviews now.
Thank you for taking the time to write to us.
We look forward to seeing you again

Kind Regards
The Courtyard Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 23, 2013

We booked this hotel through Orbitz to stay at on our way back from the Players Championship in Ponte Vedre. I specifically booked a suite because we had a baby and wanted to be able to put him to sleep in a different room earlier than our older child. Not only was the room not a suite it was tiny and had previously been a smoking room. We were nastily informed that there were no more rooms available and specifically no suites. Then they told us take it up with Orbitz. When we did, this was the answer we received :
"In this particular case, we have contacted the hotel regarding the aforementioned quality issues but, according to the hotel’s information, no complaints about the quality problems were ever filed with the hotel. The hotel stated that they were not listed as sold out during the time of your stay, and had these complaints been made known to the hotel staff when they were first discovered, the hotel would have done whatever possible to accommodate your concerns and move you to another room. We have requested a refund from the hotel for your stay. Unfortunately, the hotel has declined our request to make any kind of rate adjustment or refund as they noted that you stated the entire duration of your reservation; we can only respect this decision."
Not only did the hotel LIE about the night in question, we spoke with two different managers to complain. An awful hotel and and just plain dishonest staff. NEVER AGAIN would we go to any Courtyard. Its not conveniently located to Jacksonville and the only restaurant near by is an uncleanly Applebys.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sile625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard32258, Manager at Courtyard Jacksonville Flagler Center, responded to this review, September 18, 2015
Thank you for taking the time to write a review.

We are very sorry you did not enjoy the Courtyard by Marriott Jacksonville Flagler center. It's been a few years since you stay. We have made improvements with the property and we have more dinner options near by. If you stay at another Courtyard or with us I would be interested and hear your comments.

The management team has noticed that this review had no management response.
We would like to apologize for this happening. We are working to respond to all reviews now.
Thank you for taking the time to write to us.
We look forward to seeing you again

Kind Regards
The Courtyard Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 6, 2013

Stayed one night on the way to Cape Canaveral for a Disney Cruise with the family. The hotel was quiet and empty but for several other cars in the lot. Checked in around 7pm; while the girl was polite, she had no personality. My small children needed to get to bed and we decided to buy a small (miniature) frozen pizza from the lobby to get them some quick food. Almost $8?!? And I don't remember the last hotel that I stayed in that didn't offer a complimentary breakfast ($8.95 buffet).Television remote did not work and neither did the bathroom exhaust fan. A good sized group of college age girls were having a loud get together down the hall and took it to the hallway a few times late into the night. WIth the hotel so empty, how hard is it to get a room that works correctly and separate the quiet guests from the gaggle of loud ones? Not impressed. This will make me rethink blindly choosing a Marriott brand ahead of the others next time.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JEELOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard32258, Manager at Courtyard Jacksonville Flagler Center, responded to this review, September 17, 2015
Thank you for taking the time to write a review.
Our management team has noticed that this review had no management response.
We would like to apologize for this happening. We are working to respond to all reviews now.
Thank you for taking the time to write to us.
We look forward to seeing you again

Kind Regards
The Courtyard Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SC
Level Contributor
107 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 28, 2012

We spent a night here on our way South. It is right off I-95 past Jacksonville (going South) - we arrived late evening, easy parking, check in, etc. I reserved a one-bedroom suite w/ 2 queens and rooms were enormous, perfect for my family of four - 2 adults, 2 children...although teenager is size of adult so really 3 adult-sized people. It was typical two room suite - sitting area, wet bar, 2 great quality HDTVs, beds were pretty comfy and appreciated queen beds as we can no longer stay in hotels w/ doubles. My husband stayed up late watching movie in main room and I did not hear anything from bedroom. The bathroom was nothing exciting - think it was handicapped accessible as there was way too much wasted space. Everything was clean and we slept well. We had view of a pool that looked vey nice. Our room came w/ breakfast and to our surprise, it was grand buffet w/ made-to-order eggs and waffles, etc, fresh fruit, oatmeal, etc. with attentive servers filling up my coffee! It was better than many Hilton buffets I have eaten at lately. I noticed they had a little bar area and computers in lobby for use too. Free wi-fi. We had pizza delivered from local place recommended by front desk and it was good. I saw dishes in hallway and I think they even have room service. The woman at check-in had zero personality but otherwise, was a surprisingly nice place to stay (I say that as we've stayed in some questionable places off 95 over the years).

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melwyjak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard32258, Manager at Courtyard Jacksonville Flagler Center, responded to this review, September 17, 2015
Thank you for taking the time to write a review.
Our management team has noticed that this review had no management response.
We would like to apologize for this happening. We are working to respond to all reviews now.
Thank you for taking the time to write to us.
We look forward to seeing you again

Kind Regards
The Courtyard Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 28, 2012

We stayed at the Courtyard, Flagler Center on our way to Sarasota. It was convenient and very clean. The room was comfortable and perfect for two adults and two children (6 and 10). The staff were friendly and very service oriented. Breakfast was included with the rate that we had paid and was better than I was expecting. Overall, a great place to stop and rest. Would have had no qualms about staying a few nights if on business.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard32258, Manager at Courtyard Jacksonville Flagler Center, responded to this review, September 17, 2015
Thank you for taking the time to write a review.
Our management team has noticed that this review had no management response.
We would like to apologize for this happening. We are working to respond to all reviews now.
Thank you for taking the time to write to us.
We look forward to seeing you again

Kind Regards
The Courtyard Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 5, 2012

I've completely changed my views! We stayed here for one night on our way from Charlotte to Fort Lauderdale. It was easy to find and convenient to Interstate 95. We checked in at 3 pm. We were given Room 217 facing the main road. The room was very large and clean. The bathroom was also very nice. The hotel was always quiet... there were no disturbances at all. Our room had frig, microwave and coffee maker. Free coffee and tea downstairs. The front desk staff was pleasant. We did not eat the breakfast for $8.95. There are lots of restaurants are located nearby (just ask for the list). Great rate using the senior discount. Liked it so much that we stayed again on the return trip home from Fort Lauderdale. We requested the same room and the front desk kindly accomodated us. We will definitely stay here again if we're ever passing through Jacksonville.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Apryl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard32258, Manager at Courtyard Jacksonville Flagler Center, responded to this review, September 17, 2015
Thank you for taking the time to write a review.
Our management team has noticed that this review had no management response.
We would like to apologize for this happening. We are working to respond to all reviews now.
Thank you for taking the time to write to us.
We look forward to seeing you again

Kind Regards
The Courtyard Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Jacksonville Flagler Center

Property: Courtyard Jacksonville Flagler Center
Address: 14402 Old Saint Augustine Rd, Jacksonville, FL 32258-2458
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Jacksonville
#14 Business Hotel in Jacksonville
#26 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Jacksonville Flagler Center 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Courtyard by Marriott Jacksonville Flagler Center recently completed a multi-million dollar renovation and now offers the new Bistro lobby where guests may Eat. Drink. Connect. This investment included an upgrade of all guest rooms and public areas that completely transformed the hotel for a new stay experience. This award-winning hotel is only 10 minutes from downtown Jacksonville and a quick 20-minute drive to Jacksonville beaches. While staying with us, take advantage of our close proximity to St. Augustine, JT Butler Boulevard, Deerwood business district, Baymeadows Road, Baptist Hospital, Mayo Clinic, Ally, Citi, Allstate and world-class TPC golf! Complimentary high-speed wireless Internet ensures you are never out of touch. Our Jacksonville, FL, hotel’s meeting room allows for affordable events, and our attentive staff will deliver true Marriott hospitality. ... more   less 
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Also Known As:
Courtyard By Marriott Jacksonville Flagler Hotel Jacksonville
Jacksonville Courtyard
Jacksonville Marriott

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