We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Can't rate it that's how bad the service was.......”

The Cheesecake Factory
Ranked #2 of 49 Dessert in Jacksonville
Certificate of Excellence
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Late Night, Dinner, Lunch, Breakfast, Reservations, Takeout
Reviewed October 11, 2013

Extremely busy. Waited over a half hour to be seated when they told us 10 minutes. Then waited over an HOUR to be served our food. Watched everyone around us get fed then was told that they were smaller tickets and before that it was a larger party-WHICH WAS SEATED AFTER US! Tried to flag the manager down and got, "Hello how are you doing?" as he continued to walk rapidly away. Reaffirms my belief that home cooked meals are always the best way to go.

2  Thank CathyS341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (730)
Traveler rating
Traveler type
Time of year
Language
  • More languages

530 - 534 of 730 reviews

Reviewed October 8, 2013

There is no Cheesecake Factory in our area so when we travel we love to visit their restaurants. Food is always delicious. Just one problem though. Meals are so good it's hard to save room for that luscious cheesecake. Maybe we need to start with dessert next time!

    • Value
    • Atmosphere
    • Service
    • Food
Thank Annie1252013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

We like to try non-chain restaurants--particularly when we travel. Have to make an exception for Cheesecake Factory. Sadly, no Cheesecake Factory in our town. Such excellent food, and the cheesecake is sooooo good! Nice service here, although we visited at a slower time. Will visit again!

Thank Gr8Journey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

I have been to Cheesecake factory twice recently and wanted to let you know that on both of our visits the service, entrees and desserts were very good. The menu almost offers too many choices and regardless of what you order it will be served fresh and HOT!
After we had placed our order there was a shift change with the servers. At this point we were concerned about the transition and would we receive our orders correctly? Well, our original server introduced the relief server to us and the transition went perfect.
Portion sizes are plentiful. It was a personal challenge to complete appetizer, entrée and dessert. (Did it)
Servers are polite, professional, and friendly and they don't rush you whether it is for your order or to flip the table. It was relaxing to sit and enjoy our meal.
You have the option to sit inside our outside; we chose inside both times and did not have to wait for a table as we went just before “dinnertime” both times. We spent about $35 per person (including tip) which did not include any alcoholic drinks.
See you again Cheesecake Factory!

    • Value
    • Atmosphere
    • Service
    • Food
Thank bdrd00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

We had so much food at the table we didn't make it to the famous cheesecake! The ambiance was wonderful and my visiting family loved it.

Thank Connie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed The Cheesecake Factory also viewed

 

Been to The Cheesecake Factory? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing