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“Nice hotel and Nice people”

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Hampton Inn & Suites Jacksonville-Airport
Ranked #6 of 133 Hotels in Jacksonville
Certificate of Excellence
Louisville, Kentucky
Level 4 Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nice hotel and Nice people”
Reviewed August 23, 2014

I stayed in a two Queen bed suite and it was very spacious. I noticed a few things about the hotel. The smell of the hallway when I entered the first floor from the side doors of the hotel was gross. The drains of the shower and bathroom sink barely drained and backed up on every use. This only slightly affected my stay and seemed more of a nuisance for the staff who had to clean the rooms.

Room Tip: Traffic patterns and service roads around this hotel are confusing and the drivers are aggressive.
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  • Stayed August 2014, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
5 Thank bmt1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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739 reviews from our community

Traveler rating
    423
    203
    61
    29
    23
See reviews for
290
156
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172
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Hampton Cy., United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2014

Needed to be at the airport at 5:30am, wish our stay was longer. Would have like to use the pool & to have a morning meal there.The hotel is very nice & it is clean. Very close to the airport! Very nice!

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FL
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 13, 2014

I've had pretty fair results with Hampton Inns but recently had a rather dismal experience in this property due to the fact that there was NO RUNNING WATER in the room when I woke up. Also, I received an unwanted, unneeded, and unrequested wake-up call at 4:40 a.m. I never asked for a wake-up call at any time. I presume someone missed their flight because I received their call. Come on Hampton Jax, get it together!

  • Stayed August 2014, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank keylime44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ava D, General Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this review, August 22, 2014
Good Evening,
I do sincerely apologize for all of the inconveniences that you endured during your stay at our property. The water situation was out of our control as well, and we did work diligently to resolve the issue as quickly as possible. For the wake up disturbance I am not sure how that issue occured but we are watching our systems to make sure this issue does not occur again. I am not sure what your name is but I would be more than happy to issue a 100% satisfaction guarantee to you for your inconveniences. If you could please email me directly. Thank you for your feed back as it does help us to follow up with continued staff training.

Ava Dotson
General Manager
904-741-4001
ava.dotson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springdale, Arkansas
Level 6 Contributor
154 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 8, 2014

Stayed here for a two day business trip. Location to the airport is outstanding. Hotel is clean and front desk personnel are very quick to get you in and to your room. Room was clean and bed was comfortable. The hotel is located in a very quite area with two decent restaurants within walking distance. Breakfast is the usual Hampton, nothing special but consistent. Good place to stay for both business and family.

  • Stayed January 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank hog46man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, New York
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 5, 2014

Just traveling through when we needed to stop for the night. Staff was friendly, room was clean and spacious. Breakfast was nice with lots of healthy choices. Bed was very comfortable. Lighting was good.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Vicki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
31 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 5, 2014

Our family flew into Jacksonville to cruise out of Jacksonville port. This hotel was very convenient and offered ($) shuttle service to/from cruise port. Breakfast and mid afternoon snack was a plus. Our flight after the cruise left in the late afternoon and we were able to wait in the lobby lounge until it was time for our flight.
Hotel staff very friendly and accomodating.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank AAfly33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Cucamonga, California
Level 5 Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 3, 2014

Stayed at the Hampton due to business. Very nice hotel, conveniently located near the airport. Van service was quick and reliable. There were approximately 30 of us for a two day meeting, the meeting rooms were roomy and lunch on both days set up efficiently.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Douglas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Jacksonville-Airport

Property: Hampton Inn & Suites Jacksonville-Airport
Address: 13551 Airport Ct, Jacksonville, FL 32218-7265
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Jacksonville
#31 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Jacksonville-Airport 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hampton Inn And Suites Jacksonville-Airport
Hampton Inn & Suites Jacksonville-Airport Hotel Jacksonville
Hampton Inn Jacksonville
Jacksonville Hampton Inn

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