I should have known something was wrong when I checked in. As a Hilton Honors Gold member (one night away from diamond), I was put into a room with two queens instead of one king as I had reserved. Apparently they had several rooms were out of service, and they chose to downgrade their biggest customers; Hilton Honors members, instead of the casual traveler. The front desk clerk at night when I checked in was also rude. When I presented my business credit card to him when I checked in, he told me it was declined (impossible). I landed up having to check in with my personal credit card. (The next morning the front desk clerk had no problem switching it to my business card).
The rooms were clean, and the hotel appeared to have average Hampton Inn amenities. The walls in the room were thin, and I was able to hear the phone ringing in my neighbors room at 5 AM (endlessly), and I also heard my neighbors talking.
I am a frequent business traveler (I live on the road twenty days of the month), and I rely on hotel dry cleaning. The morning after I checked in, I grabbed the laundry bag with my weeks worth of clothes and brought them downstairs. The front desk clerk looked at me like I was crazy! I told him I found the dry cleaning bag,but there were no cleaning slips. He told me they don't provide any laundry/dry cleaning services (the first Hilton brand hotel I have ever stayed in that did not provide dry cleaning). I had to wear the same clothes for three days of meeting as the rest needed to be dry cleaned. Total Disaster. This Hampton Inn has a lot of growing up to do before I would consider it for business travel.
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- Also Known As:
- Hampton Inn i-10 West Jacksonville Hotel Jacksonville
- Hampton Inn Jacksonville
- Jacksonville Hampton Inn