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“High Quality Hampton Inn - new carpet”

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Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area
Ranked #5 of 134 Hotels in Jacksonville
Certificate of Excellence
Reviewed November 9, 2011

I got a chuckle when researching hotels in the Jacksonville Area on Trip Advisor - there is not one REAL hotel (eg. Marriott, Hyatt, Westin, Hilton, local boutique hotel, etc) in the entire top 20! So - compared to what is available in the area this Hampton Inn should be rated a 5 star hotel - but for those who travel a lot it is what it is: a really high quality Hampton Inn experience. The staff is excellent, the rooms are clean and spacious (mine had brand new lovely carpet), the lobby area is clean and modern, the breakfast is basic and nutritious. The hotel is located close to corporate campuses and shopping areas. I've stayed here twice so far and will stay again when in the area - it really is the best around - hard to believe!

  • Stayed: November 2011, traveled on business
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1  Thank dysphorichousewife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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872 - 878 of 921 reviews

Reviewed September 19, 2011

Our 3rd stay in this hotel with only 1 prior housekeeping issue. The beds are not particularly up to the Hilton standards (2 of us had hard beds and pillows with obviously worn out mattress pads) but the price is right. A football party in the parking lot of the Ale House next door, including a giant screen and thumping music, made it really difficult to think while working in our rooms and trying to rest for our site work the next morning. Would've been great on a Friday or Saturday night, but not so good on a workday. Staff said security & police were called, but they must have joined the party because it didn't quiet down til everyone stumbled home around 1:30 a.m..

Room Tip: Not on the south (Ale House) side.
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  • Stayed: September 2011, traveled on business
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Thank Tallytraveler34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanJordan, General Manager at Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area, responded to this reviewResponded September 20, 2011

Dear TallyTravler34,
Thank you for taking the time to write your review. We really do track and monitor these reviews as they keep us informed of how we are doing and what we could do better. I am very sorry to hear about your most recent experience. We are working with the owners/management of the Ale House to find a solution that suits both parties; obviously we are not these yet. We will continue to fight for restful nights for our guests. I will also look into the bedding issues you mentioned, to see if we need to start looking into replacement of some items. Again, thank you for taking the time to write the review, as it has been very helpful. We hope to see you again very soon!
Dan Jordan/GM

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Reviewed September 7, 2011

Family trips to Jacksonville have had us stay six times this year and I would not ever bother staying anywhere else! The rooms are clean, beds are comfortable with the cleanest bed linen and best pillows, it has free and fast wifi, the free breakfast is fresh and hot, and the staff are very obliging. It is well located with plenty of well-lit parking, and a good choice of restaurants and shops are within walking distance.

  • Stayed: August 2011, traveled with family
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Thank twoisenough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanJordan, General Manager at Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area, responded to this reviewResponded September 9, 2011

Dear Twoisenough,
That you very much for posting your review of our hotel. It gives me great pleasure to read your kind words regarding just about every aspect of all of your stays. We strive to provide a consistant product and service to each and everyone of our guests. We can't wait to see you again during your next visit. Until then, take care!
Dan Jordan//GM

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Reviewed August 29, 2011

I spent a few weeks here while on business and this hotel has everything you need and want on an extended stay.
Location - check.
Clean - check.
Free breakfast - check.
On premise laundry - check.
Pool, excercise room - check check.
Plenty of bars and resturants within walking distance - double check.

The entire staff was great and I actually felt like I was leaving home when I checked out to go home.

  • Stayed: August 2011, traveled on business
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Thank LaurenandtheTwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanJordan, General Manager at Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area, responded to this reviewResponded August 31, 2011

Lauren,
Thank you very much for posting your review about our hotel. It really means alot to us, especially coming from a guest who has stay with us for an extended period of time. I'm glad to hear you enjoyed it, and we look forward to your next visit!
Dan, GM

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Reviewed August 11, 2011

This is the second time we've stayed here, and it was every bit as wonderful the second time as it was the first, with one exception. The lovely breakfast attendant who was here last time has been replaced by "Joe." This is obviously "just a job" to him, and he seemed irritated by people's requests, answering me with an annoyed "in a minute" when I asked him if there was more butter. He is in direct contrast with the attitude of the rest of the staff, who treat you as if they are "there to serve." It truly is an amazing place -- EXTREMELY clean and in the absolute ideal location surrounded by many restaurants, huge movie theater, Starbucks, and every kind of shopping experience you could want. We have decided to make this our "home base" when visiting Jacksonville -- there is no need to look anywhere else!

  • Stayed: August 2011, traveled on business
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Thank AmishLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanJordan, General Manager at Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area, responded to this reviewResponded August 16, 2011

AmishLou,
Thank you very much for taking the time to write this review. It gives me great pleasure to hear your positive remarks regarding our hotel. On the other hand, there is always room for improvement, as it looks like that is the case with our breakfast attendant. I apologize if he did not make you feel as welcome as the rest of our staff. We pride ourselves on providing outstanding customer service, and I will look into, and resolve this issue. I look forward to your next visit with us!
Dan Jordan, GM

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Reviewed July 29, 2011

We were quite pleased when we arrived to find a clean and maintained facility with large comfortable rooms. ...and as usual the extremely comfortable beds! Well worth the rate!

  • Stayed: July 2011
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Thank RNoel11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanJordan, General Manager at Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area, responded to this reviewResponded August 2, 2011

Dear RNoel11,
Thank you for your kind words about our hotel. I'm glad you enjoyed your visit with us. I will share your comments with our staff; they really enjoy hearing the positive feedback. Thanks again, and we hope to see you soon! Dan Jordan//GM

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Reviewed July 20, 2011

just a quick overnight on the way to Disney, but the room was clean, price was reasonable. Breakfast was minimal so we just headed out and had breakfast elsewhere. Dog was allowed with no extra fee and there was a specific area in the back, well lit, for walking the dog. Pleanty of dining and shopping options nearby.

Stayed: July 2011, traveled with family
Thank disneygoof1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanJordan, General Manager at Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area, responded to this reviewResponded July 22, 2011

Dear Disneygoof1966,
Thank you for taking the time to write your review. We really do track and monitor these surveys as they keep us informed of how we are doing and what we could do better. I'm glad to hear that our pet friendly facility was a good fit for you. I trust you and your family enjoyed your time at Disney. I hope to you will choose us again the next time your in our area! Dan Jordan/GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area

Address: 4415 Southside Blvd, Jacksonville, FL 32216-5402
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Jacksonville
#2 Business Hotel in Jacksonville
#4 Romantic Hotel in Jacksonville
Price Range: $116 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Jacksonville South-St. Johns Town Center Area 2.5*
Number of rooms: 128
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Also Known As:
Hampton Inn And Suites Jacksonville-Southside Blvd-Deerwood Pk
Hampton Inn & Suites Jacksonville-Southside Blvd-Deerwood Pk Hotel Jacksonville
Hampton Inn Jacksonville
Jacksonville Hampton Inn

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