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“Old family favorite; food is splendid but service was just terrible!” 2 of 5 bubbles
Review of Sonny’s BBQ

Sonny’s BBQ
Ranked #952 of 1,983 Restaurants in Jacksonville
Price range: $10 - $20
Cuisines: American, Barbecue
More restaurant details
Restaurant details
Good for: Dining on a budget, Families with children
Dining options: Dinner, Lunch, Seating, Takeout, Waitstaff, Wheelchair Accessible
Description: In 1968, we were just a local BBQ joint in Gainesville, Florida. Today, we're still a local BBQ joint. We just happen to be in a few more locations. But we still do things the same way Floyd "Sonny" Tillman and his wife, Lucille, did back then. We still slow-smoke over oak for up to 12 hours at a time. We still serve generous portions. And we still believe people should be able to go out to eat and feel right at home.
Charlotte, North Carolina
Level Contributor
81 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Old family favorite; food is splendid but service was just terrible!”
2 of 5 bubbles Reviewed April 18, 2014

We eat at Bono's whenever we are in town visiting family! So many happy memories here! Tonight we arrived at 5:45 they were not busy at all. Our waitress was very careless and while the food was good as ever, her service was terrible! A bottled beer was served with the cap on and no mug; that arrived after 2 requests! Fried okra came 10 minutes into the meal. "Not my fault" the waitress wailed! So in attentive that I finally got up and went through the service station and got our own to go box.

  • Visited April 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Cavu F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonnysBBQ, Public Relations Manager at Sonny’s BBQ, responded to this review, April 21, 2014
Cavu F, thank you for taking the time to write your review. We're so sorry to hear that your waitress did not provide exceptional service. We want to help! Send us an email at Social@SonnysBBQ.com with these details, including the location you visited, so that we can address the issues you had encountered. We would greatly appreciate your feedback and hope that you can give us a chance to make it right!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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13 reviews from our community

Visitor rating
    4
    3
    3
    3
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level Contributor
24 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“your baby changing station”
5 of 5 bubbles Reviewed May 16, 2013 via mobile

So we came back. They have clean the baby station. The bathroom was spotless. The manager even apologized to me personally. My family and I come here all the time and love the food. Even though they upset me didn't mean they lost my business. We do love to eat here and will continue to come back regularly.

  • Visited May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Mrbald75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
24 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Clean your baby changing station”
4 of 5 bubbles Reviewed May 8, 2013 via mobile

So my 2 month old needs a diaper changed and I go to the family restroom to use the baby changing station I open it to find a nasty uncleaned changing table which has the safety strap cut. I don't think it has ever been cleaned.

  • Visited May 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Mrbald75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville,FL
Level Contributor
101 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“The food is very good and fresh. Quick service to get your food”
4 of 5 bubbles Reviewed February 2, 2013 via mobile

The food is always served hot and fresh. Good choices of food. The wait staff is very friendly. Will come back again.

    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank cazippe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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