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“Thoroughly disappointed”

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Travelodge Inn and Suites Jacksonville Airport
Ranked #94 of 133 Hotels in Jacksonville
Reviewed November 12, 2013

We arrived at 1 am on a Saturday am - the hotel was full. Our room was at the very back upstairs and it was raining. The key did not work - returned to the front desk where I was told how to use my key, respectfully I requested they re-program it as it did not work. Tried again - did not work. This time I called the front desk. A young man arrived to try and the key - surprisingly did not work either..he opened it with his master. Tired we got into bed - only to find one bed had the sheets all pulled up and a lump of hair left in the bottom of one of the beds! Imagine my horror! Obviously dirty sheets! I called the desk - took photos and told my story to the front desk clerk by phone. The next morning I asked for management - gave my story...showed the pictures and can you believe no apology!!! We could not leave our room as we had no keys...so that meant we had to eat breakfast and get straight on the road...oh and don't be late for breakfast - it was half way packed up and put away by 9 am...whole experience was very disappointing - not typical of Wyndham hotels. I also asked the manager if he had ever been in his rooms as I would not dry my dog off on the awful thin, old and nasty looking towels...was just glad that the rest of my vacation did not carry on the way it started out! My husband just reminded me - the tub did not drain at all - it took nearly 20 mins for the water from a 5 min or less shower to run out.

Room Tip: Go somewhere else until the hotel gets a once over - those owners are obviously making money but not...
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  • Stayed: November 2013, traveled as a couple
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Thank Anne597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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336 - 342 of 461 reviews

Reviewed November 2, 2013

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Travelodge
Thank Donna P L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 30, 2013

Worn out everything. Suspicious cleanliness. Carpet nasty. Bedding suspect. Best thing was right next door to a gas station. Front desk staff not helpful. Had reserved 2 doubles . Got a king with an argument from the front desk.Not satisfied at all. I know it was inexpensive, but there is a limit on that being a selling point.

Room Tip: It was dirty and old.
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  • Stayed: September 2013, traveled with family
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1  Thank 176Linda72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2013

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Travelodge
Thank Mary Beth H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 2, 2013

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Travelodge
Thank Tiffany H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 2, 2013

We used this motel because of the Park & Cruise deal and thought it worked great. The price was fair, the room was clean, breakfast was good compared to many. Service was good and front desk very accomodating as we asked for additions to our shuttle trip to port. The shuttle was a bit crowed, but tat may have been partially our fault. Shuttle Driver was friendly and helpful. All in all, this was a good experience and we would use this again if here.

  • Stayed: September 2013, traveled with friends
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Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2013

  • Stayed: September 2013, traveled solo
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Review collected in partnership with Travelodge
Thank Burl K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Travelodge Inn and Suites Jacksonville Airport

Address: 1153 Airport Rd, Jacksonville, FL 32218-2401 (Formerly Ramada Hotel Airport)
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #94 of 133 Hotels in Jacksonville
Price Range: $62 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Travelodge Inn and Suites Jacksonville Airport 2*
Number of rooms: 201
Official Description (provided by the hotel):
The newly-renovated Travelodge Inn & Suites, a distinctive, courtyard-style hotel that delivers a refreshing blend of warm Florida hospitality and modern lifestyle services. Located near Jacksonville International Airport, our charming inn offers a comfortable and convenient lodging experience for both business and leisure travelers to Florida's First Coast. ... more   less 
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Also Known As:
Travelodge Inn & Suites Jacksonville Airport Hotel Jacksonville
Travelodge Hotel Jacksonville Airport
Travelodge Jacksonville
Travel Lodge Jacksonville
Jacksonville Travel Lodge
Jacksonville Travelodge

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