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All reviews room was clean front desk pancake machine one night stay free breakfast hot tub jacksonville airport indoor pool next morning staff was friendly would stay here again shuttle cruise hie housekeeping microwave
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Reviewed December 15, 2013 via mobile

We've stayed at this location twice before cruising from the Jacksonville cruise terminal on the Carnival Fascination. The first time was June 2011, the second was a two night stay Dec 2013. The hotel is very conveniently located just off I95 between the airport and the cruise terminal. Both stays were very pleasant, the room was clean and the bedding is good quality. One thing we got a chuckle out of was we ended up with the same room on both stays. The hotel is currently being renovated, and other than some equipment in the back lot it was not a problem. Even with the close proximity to airport and I95, noise was never an issue. The breakfast food was pretty much the norm for most hotels that offer a free breakfast. There were 3 hot food options. Our cruise departure was delayed due to weather. The hotel was notified by the cruise line and the front desk staff did an excellent job of relaying information. The staff was very accommodating and arranged for use of their shuttle service to a local shopping center to pick up some last minute items and kill some time. This hotel offers a stay and park option with transfers to and from the cruise terminal. We used this on our most recent stay and were very pleased with both the parking accommodations and the transfer contractor. We wouldn't hesitate to stay again in the future.

Stayed: December 2013, traveled with family
1  Thank reasley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded April 26, 2017

thank you for the review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013 via mobile

I am sitting in my room as I write this and I'm glad that it is only a one night stay. Old and out dated room. Cheap art on the walls. Tacky wrinkled dust ruffle on the beds and no bedspreads. I felt that I needed to put a towel on the chair before I sat down and wouldn't think of walking barefoot on this carpet. Lobby look nice though.
And Valleri at the front desk was great.

Stayed: December 2013, traveled as a couple
Thank CarolRepoza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded April 26, 2017

thank you for the review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

Got a free night.Stayed here. Will come back again.Staff very friendly.Went out out of their way to help.Breakfast was good.Close to River City Mall.Room was clean.Quite,Office Center excellent.
Would recommend this hotel for all.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank blakes8542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded April 26, 2017

thank you for the review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded April 26, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 3, 2013

inside pool and outside pool was a joke pool was half inside and half outside, so don't be fooled pool is not indoors and neither is the hot tub that was out of service. it is just a opening with half the pool inside and the other half out side, but all cold air is coming in. And the hot tub is just on the half of the inside part, not indoors at all. Also they don't tell you they want $25 a day for your stay, so if you stay 4 days like I did it is $100.00 deposit for incidental protection for the hotel and then it takes 7 to 10 business days they say if you do not use any of there services to place your money back on your credit card. Wow breakfast everyday waffle sausage powder eggs, bagel cereal or instant grits you micro wave yourself. The beds are not really comfortable either. But the hotel is clean that is about the only good thing they have going for them. But I will never stay at another WINGATE HOTEL again

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank Bonnie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded April 26, 2017

thank you for the review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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