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“Night before flight”

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Holiday Inn Express & Suites Jacksonville Airport
Ranked #33 of 132 Hotels in Jacksonville
Certificate of Excellence
BROOKER
1 review
“Night before flight”
4 of 5 bubbles Reviewed September 22, 2012

We love staying at the Wingate Jacksonville Airport the night before an early flight. However, for the first time we were very disappointed in the desk service -- or I should say the new cash payment policy, which we've not encountered in the ten or fifteen times we've stayed at this hotel. Because we wanted to pay cash for our room upon check-in, we were also forced to pay a $25.00 refundable deposit. When we checked out very early the next morning, we were detained because the desk clerk had to find someone to "check our room" before they refunded the deposit. We should have been told upon check-in that it would take an unusually long time to check out because our room would have to be checked before we could get our $25.00 deposit back the next morning. We would have gone ahead and left the room charge on our credit card with which we reserved the room in the first place!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank LWHainesJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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418 reviews from our community

Traveler rating
    207
    127
    49
    17
    18
See reviews for
153
79
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105
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Any
English first
KENNESAW
1 review
4 of 5 bubbles Reviewed September 22, 2012

Overall my experience at the location was good, however, the night and day shift staff did not communicate my issues to one another. The night shift staff quoted me one charge for my stay but when I checked out the day staff informed me that my total for my stay was higher. The individual working day shift seemed to be very irritated that I was quoted a different price and did not apologize for the mistake.

  • Stayed September 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank DEMETRA W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JACKSONVILLE
1 review
4 of 5 bubbles Reviewed September 18, 2012

Good value and close to airport. I would like more variety at breakfast. Wi fi was plenty fast. .i cant think of a hundred words to fill in this section. Blah blah blah.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed September 14, 2012

We stayed here only one night before flying out of Jacksonville. It was super inexpensive and beautifully decorated. Nice room. Clean. Really nice bathroom. Also clean. Comfortable beds. Working alarm clock. Really quiet. We were looking for something cheap by the airport, and we were very pleasantly surprised by how nice it was. The service roads to the airport were slightly confusing when we left, but still super close.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed September 4, 2012

A great location for airport access. Clean, comfortable hotel. Staff was very hospitable. Breakfast was very nice. Easy to find and good on-time reliable airport shuttle.
The air conditioner cycled often and the room temp was hard to control. Well laid out king room included a refrigerator, sofa and good desk chair.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gail214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 20, 2012

A delightful location, well maintained grounds, very clean rooms. Would absolutely stay here again if I am in the area again. Breakfast had an awesome selection of food. several additional dining options near by.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James_C1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 18, 2012

Clean, quiet, free breakfast and comfy bedding, what more can you ask for? Front desk very nice and personable, recommended excellent restaurant for delivery. Would recommend this hotel.
Near many gas stations, eateries, mall and other amenities, so you don't have to drive far. Easy to find off 95.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sassy999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Jacksonville Airport

Property: Holiday Inn Express & Suites Jacksonville Airport
Address: 1200 Airport Rd, Jacksonville, FL 32218-6889 (Formerly Wingate by Wyndham Jacksonville Airport)
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Jacksonville
#30 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Jacksonville Airport 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Wingate By Wyndham Jacksonville Airport Hotel Jacksonville
Wingate Jacksonville Airport
Wyndham Jacksonville
Jacksonville Wyndham

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