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All reviewsroom was cleanfront deskpancake machineone night stayfree breakfasthot tubjacksonville airportindoor poolnext morningstaff was friendlywould stay here againshuttlecruisehiehousekeepingmicrowave
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Reviewed December 26, 2011

This hotel is nice, clean, and located close to area shopping and restaurants. Although this hotel is close to the airport, the noise was not at all bothersome. The front desk staff was very responsive to concerns; the television in my hotel room did not work properly, and the front desk staff promptly switched me to another room. However, there needs to be more communication between front desk and housekeeping. I requested to check out one hour late and received approval from the front desk. However, the housekeeping staff was unaware, and they knocked on my door twice (although the "Do Not Disturb" sign was posted, AND it was before the normal check out time) to find out if I was leaving that day. Although I had a few problems during my stay, I would probably stay here again.

Room Tip: I suspect that rooms that are not located over the pool are quieter
  • Stayed: December 2011, traveled solo
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1  Thank 1inamillion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded April 26, 2017

thank you for the review

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Reviewed November 22, 2011

Attending a movie premier in the area so hotel was preselected. Choice was excellent. Nice large room with big screen t.v., microwave and refrigerator. Area restaurant (Ruby Tuesday and Longhorns) were sufficient for both lunch and dinner. Area shuttle was an added plus.
If you select to have breakfast away from the facility, their is a local Dennys and Wafflehouse. Excellent area for a weekend get-away.

Room Tip: Nice location for an airport hotel. Room on third floor over parking lot kthat was nice and quiet.
  • Stayed: November 2011, traveled with friends
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Thank Michelle429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded April 26, 2017

thank you for the review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2011

Very clean, quiet and nice staff. We would stay there again. No disappointments here.

  • Stayed: October 2011, traveled as a couple
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1  Thank KMP53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie H, Director of Sales at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded April 26, 2017

thank you for the review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2011

I was pleasantly suprized because this hotel was rated at two and a half stars. It was immaculate, the hotel clerks were provided excellent service. The breakfast was awsome. There was hot breakfast and it was not the typical continental breakfast of muffins and coffee. We were able to choose from waffles, sausage, eggs, muffins, cereal, oatmeal, variety of different flavors of coffie. I will always stay at this hotel from this point on and had received a great deal of fifty six dollars a day from Priceline.

  • Stayed: September 2011, traveled on business
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2  Thank Tammie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie H, Guest Relations Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded April 26, 2017

thank you for the review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2011

Stayed here when my flight to Atlanta was canceled. The rooms decor was very swanky and modern, flat-screen TV, bar, fridge, and microwave. There was a full breakfast that you self served. It was somewhat remote but a shuttle would take you to nearby restaurants and shopping if needed. Pool was small and exercise room was adequate.

  • Stayed: November 2010, traveled solo
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1  Thank SequoiaBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marie H, Guest Relations Manager at Holiday Inn Express & Suites Jacksonville Airport, responded to this reviewResponded April 26, 2017

thank you for the review

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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