I took a long time before writing this review, because first I was waiting for a resolution, and then I just had better things to do.
I used to bring my children here all the time. It was 5 minutes away and something indoors to do. It was kind of run down, but I would always defend it to friends against the claims of it being filthy. I never found it terribly dirty. My biggest complaint was that the dress-up clothes were in tatters.
Then, I tried to renew my membership for the 4th year in a row. We had enjoyed a family membership, the first year for the parents and kids in our house, and then the next years including the grandparents as well.
I attempted to renew at the same level (grandparents, parents, children). They processed my payment, and then apparently noticed that both of the parents listed on our form were female. They then attempted to charge me $10 extra for being a lesbian family. They humiliated me in front of the kids.
I attempted to get a resolution right then by speaking to management, only to be met with a brick wall - 'management wasn't there' and they wouldn't give me contact info. I left in tears after getting my money back, after informing them that I would be telling all my friends about this.
Well, my friends weren't impressed, and they actually got media coverage of this issue. The museum staff issued bizarre statements, changed their policy to be "fair" by increasing the prices for everyone, and proceeded to insult my family and accuse me lying and stealing from them.
I have literally never experienced such a fiasco of customer service, much less the kind of backwards bigotry that would convince them that it was fair for my family to be charged an extra $10 because we are Mommy and Mama instead of Mommy and Daddy.
We have found a new place to go across the river, and besides not being homophobic and nasty, the new place has the benefit of the staff *actually liking children*, which I never realized was missing from the Hands On Children's Museum until I went somewhere that they engage with, play with, and remember the children that visit and value their experience there.
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