My family went on a cruise April 2013.
We arrived exactly on time according to Carnival's info., 1:00 pm. Immediately confronted with lines right out the front doors.
The wait for security was about 45 minutes!
Security guards screaming at people using their cell phones while in line, despite the sign saying you cannot use your phone was not visible until 30 minutes of the line moving forward! Crazy!
My son's swiss army knife (wanted a cork screw to open a wine bottle) meets their 4" or shorter knife requirement but is apparently a "professional tool of the trade" because the can opener feature has a flat spot that a "professional" handyman would use as a screw driver! Yup. That is what they said. Carnival Corps. HQ customer service (Yvette) said "if security said it, it must be true then sir!".
Then my wife's bag was searched because of a 3" nail file. Yup. We travel literally all over thew world and never had such poor treatement by airport or port security.
As I complained to the rent-a-cop supervisor about the poor service they were providing, he told me "to shut up" as if I were some sort of criminal. I told him I have every right to complain if he is erroneously searching my bag over such a trivial and common item and is in part the cause of long delays.
Then, after standing in line for about 90 minutes, we performed the 2 minute check-in process since we already had a boarding pass, credit card, passport info entered when we registered online.
Upon completion of the 90 minute wait followed by the 2 minute check-in process, I complained to the only "Carnival" employee I could find that this seemed to be a poor way to run an embarkation process. It is no fun to have 1,000 people in line for 90 minutes to complete a 2 minute check-in. What about a fast-pass for those with boarding passes and check-in already completed.
Her answer...why didn't you arrive at 11am when there were no lines! I showed her my boarding pass and said...because YOU told me to check in between 1pm and 3pm. That is why I am here a 1pm!
So she said the answer is to arrive a few hours early and have lunch on board the ship...despite this is not in any of the info they share with their customers.
As for the 90 minute check-in process...she defended it saying it was normal and not really considered an issue by Carnival.
Oh...then I asked her to walk over to the security office and make sure my wife's bag that they had searched 30 minutes earlier was in fact put back in the pile to go onto the ship. I told her my gut feel was their poor-excuse for a security guard would :"forget" and leave the bag in the security office. She stared at me in disbelief. Then she walked over to the security office and to her surprise, they in fact HAD forgot the bag in the office and it was not in the pile to go on board the ship!!!!!!! Yup! This is Carnival's Jaxport security and employees working together as one efficient team to make sure passengers have a fun experience!
The Carnival employee got the bag for us and told us to just carry it onboard since the security team had "forgot" to put it back in the pile to go on the ship!!!! Yup, that was the solution!
Anywhere I have ever worked before poor service like this would be resolved through disiplinary action or termination. I saw neither...just another day at Jaxport!
Have fun and enjoy your vacation.