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“Good value for money, except for the breakfast”

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Hilton Garden Inn Jacksonville Airport
Ranked #20 of 133 Hotels in Jacksonville
Certificate of Excellence
Reviewed July 20, 2014

Stayed one night, the first night of a 12-day trip through Florida. Got in late and were gambling on using one of the rest-area coupon books -- another Hilton-family motel nearby was booked up, but the HGI wasn't. They accepted the coupon, even though the parking lot looked almost full. Score!

Room was very clean, which is not surprising for HGI. Beds were very comfortable; they're even adjustable for firmness, though we didn't know that until the next morning and it really couldn't have improved on things, anyway. Bathrooms were very nice, and spotless. Staff was very friendly.

The only drawback is that that breakfast is not a freebie at HGI, as it is with fellow Hilton-family chain Hampton Inn. In fact, that seems to be the main differential between the two brands, it seems to me. They do serve a breakfast buffet for $9.99, but I took a look at it and wasn't hugely impressed. Didn't look to be worth the money. There are lots of dining options nearby for all meals, including Waffle House and Denny's for 24-hour food (although the Denny's was closed temporarily because of a utility problem) and lots of higher-end stuff, too.

All totaled, a great place to spend an overnight. You can find deep discount rates on a couple of hotel-coupon websites. If you're flying in to the nearby airport, they have a shuttle.

  • Stayed: June 2014, traveled with family
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Thank realkyhick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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422 - 428 of 604 reviews

Reviewed July 19, 2014

Very convenient place to stay when taking an early flight out of JAX the next morning. The room was clean, bedding was comfortable and all in all, a good place to stay and sleep, if that's all you're going to need for a room.

  • Stayed: May 2014, traveled on business
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2  Thank USAWelder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2014

Easy access from I95 and from the outside a very nice facility. The lobby area is typical Garden Inn modern and well maintained. Front desk staff was outstanding, rooms were typical and well maintained with two exceptions - a/c had a banging sound when running sounded like the compressor piston needed repair. The bed was worse than bad. Not matter how one adjusted the firmness you had a trough on one side that made sleeping and even getting out difficult. The pool was outside - clean - but no towels - no umbrellas for shade. Dinner was a disaster the NY strip must have been bought from a NY shoe repair. Tough would be a complement. Break fast was well prepared by a good cook - service on the other hand was poor to say the least - we ended up getting our own silverware - etc. Coffee was luke warm and did I mention server should be unemployed. In the end all show no go. Did not know until on our way out that there was a longhorn steak house down the street. Oh well will not stay there on our way north so does not matter.

Room Tip: Check a/c and bed - eat elsewhere
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  • Stayed: July 2014, traveled as a couple
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Thank disgusted012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

I made a reservation online for one night and my total was 94$ including tax
at the check in the hotel was clean and the room was ready and every thing was so far so good
at the check out... there was another Receptionist, when asked to check out.. she said in bad way that no body told her that somebody will check out and she was shouting when talking and very rude
and then they double charge me on the card even though I asked to pay cash on the check in
and the worst part was, they charge me 20$ some kind of tax even it wasn't shown on the reservation,even i went to so many hotels but no body charged me that 20 $ extra
any way that was my first time and for sure my lat time

  • Stayed: June 2014, traveled as a couple
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1  Thank Kinan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2014

Every time I am in JAX I stay here . Great location and easy access on and off major highway to take you to beach and the landing area . Hotel has clean rooms and courteous staff . Hotel offers shuttle service to and from the airport in case it is ever needed. Breakfast was superb and I love the garden inns because the of the bar service and being able to have a late night dinner .

  • Stayed: April 2014, traveled on business
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1  Thank ChristyFurr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2014

Check in was fast and friendly. The room was clean and comfortable. I did not eat the breakfast it looked and smelled delicious ($9.95) as I was in a hurry. This location is close to the airport and within walking distance to two well know restaurants.

  • Stayed: June 2014, traveled on business
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Thank georgias944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2014

room was just fine but food service not up to standards expected. While unloading car, a man came up to us and asked for money. Desk clerk told us it happens a lot! Breakfast was a disappointment.......skip it and go to fast food place.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank bikegal2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Rd, Jacksonville, FL 32218-2455
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
Price Range: $103 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton

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