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“Not up to HGI standards”

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Hilton Garden Inn Jacksonville Airport
Ranked #18 of 132 Hotels in Jacksonville
Bonita Springs, Florida
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not up to HGI standards”
3 of 5 bubbles Reviewed June 25, 2014

room was just fine but food service not up to standards expected. While unloading car, a man came up to us and asked for money. Desk clerk told us it happens a lot! Breakfast was a disappointment.......skip it and go to fast food place.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank bikegal2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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551 reviews from our community

Traveler rating
    240
    160
    81
    45
    25
See reviews for
137
134
50
197
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Lynchburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 21, 2014

We loved this hotel! It was super clean, had extremely friendly staff, a BEAUTIFUL lobby, a huge room with a king sized bed, jacuzzi tub, and separate living room. The bathroom products smelled amazingly and the bed was very comfortable. I didn't have high expectations as it is a hotel near an airport, but boy was I surprised! The restaurant is also very helpful and they serve great food with a smile. The shuttle personally picked us up from the airport and dropped us off right when we needed it. The internet wasn't great in the lobby but it worked fantastically in the room. We loved our stay in this hotel and really found it to be a luxurious accommodation with all you need (pool, fitness room, restaurant, patio, sitting room, coffee, punch...the list goes on)! Thank you Therese, Kayla, Tyler, and Shuttle drivers!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Michelle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, United States
2 reviews
5 of 5 bubbles Reviewed June 12, 2014

Good, family friendly hotel conveniently located to Jacksonville Zoo, which is great if you have never been. Lots of restaurants right across I-95. Not too far from beaches (about 30 minutes to Amelia Island beaches) and downtown Jacksonville (maybe 20 minutes to Jacksonville Landing). Friendly staff, nice pool area. Would stay here again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heflin, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 11, 2014

The bed was very comfortable the pillows could have been a little firmer though ,my grandson loved the pool. close to the airport with shuttle service very handy ,nice places to eat near the hotel full breakfast at the hotel. I had a great time.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 9, 2014

These little gem hotels provide consistent service and accommodations, especially in areas where hotels are scarce or options are limited. We have stayed at a few of these now, in various parts of the country, and have had the same results each and every time. The rooms are clean, the staff is friendly, and the lobbies are always attractive and inviting. We now know that when traveling, Hilton Garden Inns provide a consistently pleasant and affordable option for lodging. From the lobby to the bedroom, we have yet to be disappointed.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank SmallNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eufaula, AL
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 1, 2014

Good Hilton Garden Inn. A lot of shopping and restaurants nearby. Seemed like a good area. Female desk staff that checked us in seemed a little robotic, and not very personable, but did her job effectively. Breakfast staff was nice and breakfast was good. We didn't use the pool or fitness center, but they looked adequate. There is a Waffle House nearby and a Walgreens, and a big outdoor mall within a mile or so.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank edvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ, United States
2 reviews
3 of 5 bubbles Reviewed May 24, 2014

The last few stays at the HGI on the East side of the States have been disappointing. What happened to the bar/social area, restaurant service and cleanliness of the lobby. But, I would stay again, because it is still a good value, but it is not a better value.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville Airport

Property: Hilton Garden Inn Jacksonville Airport
Address: 13503 Ranch Road, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Hotwire, Hotels.com, Orbitz, Travelocity, Booking.com, Priceline, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Jacksonville Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton

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