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“Needs updating and a good cleaning.”

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Hilton Garden Inn Jacksonville Airport
Ranked #19 of 133 Hotels in Jacksonville
Certificate of Excellence
Reviewed April 22, 2014

We stayed here because it was close to the airport and we needed a shuttle (that's the plus side). Don't be fooled by all the pics! The pool was disappointing, again not like pics. The bathroom was not good. The vent, which is next to you in the shower was dirty, walls were dirty and old and cracks in the tub. The plus side was the staff was extremely friendly! Hilton should give them a raise for making that the best part of their hotel.

  • Stayed: April 2014
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Thank d p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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434 - 440 of 598 reviews

Reviewed April 15, 2014

Courteous staff, clean rooms, all amenities including internet, excellent pool, free transport to airport starting at 4 am. Close to shopping and dining. Parking spaces are plentiful. Prices are reasonable.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2014

Nice Hilton Garden Inn located just a few minutes from the airport. Rooms are appointed well, roomy and quiet. 32' flat screen is standard with basic programing with 1 only HBO channel. The lobby is under construction for the next couples of months. Dust, noise and construction smells are irritating but they are not noticed in the rooms. Sleep quality was excellent.

Room Tip: Ask for a room higher than the lobby floor for now
  • Stayed: April 2014, traveled on business
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Thank pitstop53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2014

If you possibly can avoid this hotel- do it and find somewhere else to stay. We had a reservation for March 29, 2014 and even called a few days ahead to verify that they had an airport shuttle that would pick us up from a 9:00 PM flight. When we called from baggage claim as we had been instructed to do, we were told they didn't have a shittle but a Hampton Inn shuttle could pick us up. It finally did- very much later. Turns out, the driver didn't show for the Hilton Garden Inn. There must have been others who didn't show, because the lone desk clerk tried to answer phones, take care of requests and check people in. After 20 minutes of standing there, I said "do not touch that phone if it rings again". There was no one to even complain to. The next morning, the coffee in the lobby was cold. I asked if we could have some that was hot, but again, no one around to make it. The cab they said to call took an hour. We couldn't leave fast enough.

  • Stayed: March 2014, traveled with family
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Thank Sandy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2014

Very nice hotel. Staff was so helpful and pleasant. They went above and beyond in their friendly and cheerful attitude. What a nice surprise. Rooms and bedding were clean with fresh aroma. Wi-Fi worked well. Would stay again. I was surprised that there was not a complimentary breakfast.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank unclejohn835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2014

I am a loyal HH member. Although the staff was friendly, and the shuttle service was well done, I was really disappointed with this stay for the first time ever. The pool and hot tub were dirty and full of debirs. The elevator floor was a mess. The HVAC in the room did not work properly.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Robin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

We got bumped on a flight and called the hotel to get a room - they had airport shuttle that picked us up and took us back the next morning. Very efficient and clean hotel. would recommend staying there again

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
2  Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Rd, Jacksonville, FL 32218-2455
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
Price Range: $102 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton

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