Arrived late, not feeling well, and was greeted with genuinely concerned staff and well-taken care of. Facility appeared very clean. Dinner tasted excellent and portion was very generous. Shuttle to airport was on time and no hassle. I felt the staff went above and beyond to make my one night stay special and treated me as though I was staying a week. Only complaint is that the shuttle picking me up from the airport was quite delayed. Otherwise I easily would have rated the hotel with five circles. I'll definitely be back my next trip to Jacksonville and highly recommend.