We checked into our room, took a shower, and then went to grab a quick bite to eat. We had our two small dogs with us as they claimed to be a pet friendly hotel. We got back 45 minutes later and my dog wasn't in the room. They had "taken him for a walk." WHO takes someone's dog out? They said he was barking, but they left the other dog in the room. They left 5 messages as the phone was in the room charging. When we returned the manager told us that we couldn't leave our room again without taking the dogs (we had a brewery tour that we missed because of this and tickets for Wicked)! So, we checked out with a full refund, but had to get another hotel without notice and ended up paying an additional $200. Rude & unacceptable. If you're NOT pet friendly, don't say you are. To make matters worse, the manager was talking about us AS we left like we couldn't hear. She ignored us and made an employee that just came on her shift check us out. We travel with our dogs twice monthly and this is not usual. I'm horrified, disappointed, angry, and embarrassed.
- Official Description (provided by the hotel):
- Aloft Jacksonville Tapestry Park is in the Southside near Deerwood Park and St. John's Town Center. Our modern hotel is a fresh, forward-thinking alternative for tech savvy and social travelers. ... more less
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- Also Known As:
- Aloft Jacksonville Tapestry Park Hotel Jacksonville