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“Near my house”

LongHorn Steakhouse
Ranked #270 of 2,075 Restaurants in Jacksonville
Cuisines: Steakhouse
Restaurant details
Reviewed March 25, 2014

It is a chain and is always decent food. WE go there for a quick meal when we don't feel like driving far.

Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 - 37 of 37 reviews

Reviewed October 22, 2013

This restaurant is a good standard for basic steak and some fish. Prices are good and the portions are fair. Atmosphere is western style but at times noisy. But, I have never had a bad meal here and continue ti go monthly.

Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2010

I’ve been to this location many times, eating mostly by myself at the bar and never had a bad experience. This time was bad and good, but I have to explain.

I was with my buddy and wanted a bar table for the TV, but there wasn’t one available. Sat at the bar to wait and was greeted by very nice perky young lady who got our drinks. The pineapple martini is outstanding that she recommended and should be at $7. Waited a while and after another round a tall bulky guy (he looked like he could have been a fireman) took over and asked if we wanted to order. I ordered the filet mignon as I always do with shrimp and crab gratin (a baked side dish); the most expensive dish on the menu. The guy (who never told us his name) asked how I wanted it and I said I’ll tell you how I want it, then you can order it however you think best. He said medium would be all pink inside like I described. I told him in no case did I want any grey in it or nowhere near medium well. He assured me it would be as I asked. I asked for my salad dressing to be on the side, since I take it to go as I want to finish all my dinner. My buddy ordered a ribeye cooked the same way.

A bar table finally became available and we asked if we could move. It was directly behind us not two steps. He seemed to be reluctant to say OK, but that might have just been his personality. Maybe he could make more money if we stayed at the bar and another group took the table, but we were waiting for a table to begin with and bar tables are first come, first serve and we were there for a while. The bartender/server wasn’t nice to begin with, and he didn’t change when we moved either. He was efficient, he was just a no bull guy and he wasn’t rude, he just wasn’t that welcoming. I don’t try to make friends with servers or take up their time, but I do expect a minimum level of friendliness (and only minimum), which he did not have. But, given the choice between a waitress that is overly friendly and won’t shut up about herself and this guy, I’ll pick him. I liked that he didn’t want to socialize, but could have gone up just one notch.

Salads were fine, although I was taking mine home. Dinner was later served and my filet was two pieces attached by a little fat. It was a whole sliced filet, just not the best cut I would think and had a line of fat in it that made it separate. Didn’t look like that on the menu, but I can deal with that. It was medium well at the least. They guy came by and I showed it to him and I asked how he thought it was cooked. He said it was indeed medium well (or more) and agreed it was not how I wanted it so he took it back but left the potato and seafood dish. I told him he could order medium rare this time. My buddy shared his steak with me as I waited, expecting to share my filet when it arrived. A while passed (long enough to cook a filet) and he came back and said it would be a few more minutes. My buddy said he could see the guy talking to the manager (who never talked to us by the way). You can tell who the manager is if you are paying attention. My buddy was also completely finished with his dinner by this time. I got up and went into the bus station and told him to please just charge me for the salad and seafood and bring the check; we were ready to go.

He said he was working on it and I thought he said something about a round of drinks. I went back to the table and he came by and said they were taking the dinner off the check. I asked about free drinks and he didn’t seem to know what I was talking about, but did say he would bring them. I told him he didn’t have to and maybe I had misunderstood what I thought he said, but it was loud in the bus station. He brought the drinks and I asked for the check again. I had a coupon, but didn’t use it because they did take the $24 dinner off the check and he also charged but zeroed out the two drinks (in my day as a server, we just gave the drinks away and didn’t put them on a check to remove). I did eat the bread, seafood and potato and with some of my buddy’s steak I was good to go anyway. The sweet potato is outstanding by the way.

To top this off, he brought a dinner to-go bag, complete with a filet, potato and seafood gratin. This was something I didn’t expect. I opened it and there was a new filet (similar as the first with the two pieces separated by a little fat). I pressed it with my finger to test how it was cooked. I told my buddy it was also over cooked. I cut into it and sure enough, it was again medium well. I’m glad I didn’t sit and wait longer, because I would have sent this one back also. Since it was free, I didn’t tell the server. I could see all this was getting to him and he appeared to be very concerned at the fact the kitchen wasn’t being faster in correcting a problem that was totally out of his control. It would have been appropriate if the manager had at least spoken to us, which would have let the server attend to his other tables and take some of the pressure off of him.

We thanked the server for everything and told him he had done everything he could and actually surpassed our expectations. Removing the dinner from the check, giving us about $12 in drinks and giving me a full dinner to take home was more than you can ask for (except for a steak cooked correctly of course). We tipped 20% of what the bill would have been before the discount. We told him we would be back, but I’m not sure about that. If they over cook a second steak for the same person and take a long time to do it, I’m not sure they will get it right next time and I don’t want to go through that again. Maybe to sit at the bar to watch a game and have some appetizers, but I doubt for a steak.

I’m giving the server guy 5 stars, even though he had no personality, the restaurant 4 stars for past visits and the manager 0. I don't need a manager to casually ask if everything is OK as a matter or routine. But, when there is a problem like this, I believe it is his duty to become involved. He passed our table about 3 times and never made eye contact.

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Thank AFRanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2016
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    • Value
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Thank Ingrid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2016
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    • Value
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    • Food
Thank IvanR1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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