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“College Graduation overnighter” 4 of 5 stars
Review of Fairfield Inn & Suites Jacksonville West/Chaffee Point

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Fairfield Inn & Suites Jacksonville West/Chaffee Point
Ranked #18 of 132 Hotels in Jacksonville
Certificate of Excellence
Savannah, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“College Graduation overnighter”
4 of 5 stars Reviewed May 21, 2014

We stayed Friday night before Graduation. Check-in was easy and the front desk staff was super polite. Breakfast was exceptional, more to choose from than most. The lady that works breakfast is very helpful, accommodating and cheerful. We had a regular Queen room, very clean and I am very picky! We met family in the lobby where there is a comfortable place to sit and visit. The hotel is right off the interstate and close to a Cracker Barrel.

Room Tip: We had a 2nd floor room. (226?) After reading some tips here, I believe the noise we kept hearing wa...
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank DisneyExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
    119
    42
    10
    3
    1
See reviews for
58
36
4
48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Greensboro, North Carolina
Level Contributor
353 reviews
194 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed May 14, 2014

Nice hotel, clean amenities, friendly staff. The hotel offers complementary breakfast, happy hour, indoor pool and decent exercise facility. Nearby strip mall walking distance to restaurants. Close proximity to Cecil Filed and interstate.

Room Tip: The 4th floor is very quite
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Flyby0161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid-Hudson Valley, NY
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 6, 2014

Very happy with our stay. (5/2/14-5/5/14). Staff was very pleasant and helpful. Southern hospitality++!! Would stay here again in a heartbeat!
I thought breakfast was just cold cereal and donuts...nope, eggs, bacon, turkey sausage and more!!

Room Tip: We were a party of 4...2 were in room 126, a handicapped accessible room, 2 were in 224, 2 queen bed...
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Green Features: I don't need clean sheets or towels everyday...go Fairfield!!
  • Stayed May 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank weathernut185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 2, 2014 via mobile

The rooms are spacious and clean. The staff very welcoming and friendly. They remember us from visit to visit and do everything they can to make us feel welcome. Good breakfast and Tuesday night dinner.

Stayed May 2014, traveled on business
Helpful?
1 Thank becki4881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, Virginia
Level Contributor
97 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 18, 2014

One good thing about Fairfields ... they are solid and same. Front Desk service here at Jacksonville West was pleasant and efficient. Sleeping area and bathroom clean, plenty of towels, soaps, etc. A couple food options within easy walking distance as well! Up and down I-95 corridor, from Richmond to Jacksonville, we have experienced this kind of friendly service at the Fairfields. We'll be back - what better review than that could be given in the competitive world of hotels by highways!

Room Tip: No big suggestions ... we stay away from elevator and ice machine no matter where we stay.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank FrancCAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Largo, Florida
Level Contributor
175 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed April 15, 2014

Normally I have stayed at the Hampton Inn at the same exit on Chaffee Point Blvd. However, I feel that hotel is not keeping up to my standards of cleanliness, etc.
Therefore, I went back to my good ole faithful Marriott family and chose the Fairfield Inn & Suites. This hotel has plenty of parking, nice refreshing outdoor pool, business center, 24/7 coffee in lobby, including a nice hot full breakfast in the mornings. Breakfast: eggs (or even omelets sometimes), potatoes or sausage, various breads, oatmeal with toppings, cereals, danish or muffins, juices, and homemade waffles (do-it-yourself).
I am very pleased with my switch to this hotel for this stay and have put it in my favorites on my Marriott page for future stays. Traveling 1-2 weeks every month for the past 4.5 years, I have learned to rely on my own advice and keep a "favorites" list throughout the State of Florida for places/accommodations for my business travels. THANK YOU MARRIOTT!

Room Tip: High floors get less foot traffic if you are a light sleeper. I like to stay AWAY from the elevator...
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Green Features: I appreciate the fact that if you can use your towel a 2nd time, to just leave it on the towel bar. If you prefer a fresh one each time and run out, just leave it on the floor and you will get replacements. This is a great feature to save water and electricity to clean them.
  • Stayed March 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed April 2, 2014 via mobile

My family spent one night here during spring break. This hotel was fairly maintained. The bed were hard and slept poorly. We all had a back aches when we got up. The breakfast was not very good. They had cereal and general breakfast food you find at these hotels EXCEPT there was NO fruit. The staff was not very professional as well. I would not stay here again.

Stayed March 2014, traveled with family
Helpful?
1 Thank Wildflower619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFISJaxGM, General Manager at Fairfield Inn & Suites Jacksonville West/Chaffee Point, responded to this review, April 4, 2014
You indicated in your response that your bed and our breakfast were unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your or our own expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Sincerely,
David Smith
General Manager
Fairfield Inn and Suites
904-693-4400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Jacksonville West/Chaffee Point

Property: Fairfield Inn & Suites Jacksonville West/Chaffee Point
Address: 561 Chaffee Point Blvd, Jacksonville, FL 32221-4109
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 132 Hotels in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Jacksonville West/Chaffee Point 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Enjoy confident travel at the Fairfield Inn & Suites Jacksonville West/Chaffee Point. Our hotel welcomes you to Florida with award-winning service and thoughtful amenities, all for a great price. Settle in to your spacious room or suite, and enjoy perks like an in-room microwave and mini refrigerator, as well as a flat-screen TV and a comfortable work space. High-speed wireless Internet is complimentary in your room and throughout the hotel, and a tasty free breakfast ensures that your day starts off right. Be sure to fit in a lap or two in our indoor pool, too. Visiting Florida on business? We offer 1,000 square feet of meeting space. And with our convenient hotel location, along the I-10 in West Jacksonville, FL, we make it easy for you to access local attractions like the Jacksonville Zoo. At the Fairfield Inn & Suites Jacksonville West/Chaffee Point, you're our #1 priority. We promise you'll be satisfied, or we'll make it right. That's our commitment to you. Ask us about The Fairfield 100% Guarantee.(R) ... more   less 
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