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“Excellent Choice”

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Hilton Garden Inn Jacksonville Downtown/Southbank
Ranked #18 of 133 Hotels in Jacksonville
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Choice”
Reviewed May 6, 2013

Excellent accommodations. I have stayed at this hotel on many occasions and have never been disappointed. While the location may seem to mundane it is within many attractions and business addresses. I recommend this hotel for anyone visiting Jacksonville.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Don J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, May 17, 2013
Dear Tripadvisor Member,


Thank you for sharing your experience at our hotel while visiting Jacksonville. We are truly pleased that you enjoyed your stay, and shared with others what a great city Jacksonville is. We appreciate your feedback, and look forward to seeing you in the future!


Thank you,


David Shoshan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 reviews from our community

Traveler rating
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    72
    39
    17
See reviews for
141
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Jacksonville
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 6, 2013

The hotel was clean, ammenities were excellent and the staff was helpful and friendly. Would definately stay again. If you are in the area and looking for a nice clean, safe place to stay, I strongly recommend this hotel.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Sherry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, May 17, 2013
Dear Sherry H,



I am so excited to hear that you enjoyed your stay at our hotel! We truly appreciate your business, and look forward to seeing you in the future. Have a wonderful day!


Sincerely,


David Shoshan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
72 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 5, 2013

This hotel was very enjoyable. It was also relaxing and invigorating. The room was quiet and very comfortable.
 It is worth the price and the location is great. The service and staff were great. The breakfast in the morning is really good and the fruit is fresh. The lobby is modern and big. The rooms and showers are very spacious. The bed was incredibly comfortable and I will be returning to this location on my next vacation to jacksonville.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArmyLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, May 9, 2013
Dear ArmyLT,

We truly appreciate you taking the time to share your experience! I am so glad to hear that your enjoyed your stay! Based on your username I would like to thank you for serving our country! Have a wonderful day, and GO ARMY!!


Sincerely,


David Shoshan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, United States
1 review
Reviewed May 3, 2013

I have stayed at many Hampton Inns and I am always satisfied with my stay. I have only stayed at a Hilton Garden Inn one other time and had no problems. This time I did not get the type of room I reserved, the beds were very hard, and they charged me parking fees after I filled out the registration form that indicated I did not have a car.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mary Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, May 17, 2013
Dear Mary Y,


We appreciate your loyalty to our brand and are glad you chose to stay with us. I apologize that you were not given the consistent service you expect and deserve. We're just as disappointed. We'll share your comments with our team and address them accordingly. Please feel free to reach out to me in regards to the billing discrepancy so I can assist in rectifying this.

Kind regards,

David Shoshan
General Manager
904-396-6111
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montgomery, United States
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 3, 2013

As a Homewood Suites Hilton employee I found it very fascinating to be in a combination property of this nature. The location, the landscaping and tremendous amenities was mindblowing. The room was extremely nice and quiet. You must go there and witness what i saw. Oh and a pond out front..wow!

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Bernard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, May 17, 2013
Dear Bernard M,



Thank you for taking the time to share your experience while visiting Jacksonville! As you know being a Hilton employee our travelers feedback is what continues to make us the best hotel brand in the world! We truly appreciate your business, and look forward to seeing you in the future.


Have a great weekend!


David Shoshan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2013

This is a great hotel. I have stayed here twice now and each time has been wonderful. Every time I visit Jacksonville, if possible, I will stay here. It is also a great location to downtown Jacksonville. If you're going for a concert like we were or a football game it's a very convenient 5 minute drive to any of these locations.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, May 9, 2013
Dear Mary H,

Thank you for taking the time to share your experience with the Tripadvisor members. I am so glad that you have chosen our hotel as your location to stay while traveling for fun. As you mentioned we are located just 2 miles from Everbank Field home of the Jacksonville Jaguars, as well as great places to see a concert like Veterans Memorial Arena. We truly appreciate your business, and look forward to seeing you in the future! Have a great day....


Sincerely,

David Shoshan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2013

Convenient and very well located in Jacksonville The staff could not have been more helpful. From the way they found ne a room at 9:00am even though it was not requested to the well run restuarant with staff that could not have been more friendly. Every one said good morning with a smile and wanted to be sure what I wanted had been ordered. Well trained and enjoyable business stay

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review, May 9, 2013
Dear Richard S.,


Thank you for taking the time to share your opinion about your stay! We truly appreciate your feedback, and are happy to hear that you enjoyed your stay! Have a wonderful day....


Sincerely,

David Shoshan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

Property: Hilton Garden Inn Jacksonville Downtown/Southbank
Address: 1201 Kings Ave, Jacksonville, FL 32207-8686
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#33 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Jacksonville Downtown/Southbank 3*
Number of rooms: 123
Official Description (provided by the hotel):
The newly constructed, uniquely designed Hilton Garden Inn Jacksonville Downtown / Southbank hotel is located in the trendy San Marco area just minutes from the heart of downtown Jacksonville, and only 20 minutes from the Jacksonville International Airport. Most rooms offer a beautiful city or river view. The hotel is adjacent to Jacksonville's Skyway rapid transit system to facilitate your commute. The Hilton Garden Inn Jacksonville Downtown / Southbank is the perfect corporate housing venue while in the Southbank area. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville

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