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“Felt very swanky, couldn't believe it was so reasonably priced.”

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Hilton Garden Inn Jacksonville Downtown/Southbank
Ranked #17 of 133 Hotels in Jacksonville
Certificate of Excellence
Reviewed February 26, 2013

Great hotel. Excellently located close to I-95. Private, secure parking. Beautiful lobby. Very professional staff. The room was great. Was especially impressed with the Bath & Body Works products. Large room with a work area and comfortable chair.

Room Tip: Our room looked out over the highway. We were up on like the 7th floor so it didn't bother us...
  • Stayed: February 2013, traveled with family
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Thank KiaTy625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this reviewResponded February 27, 2013

Thank you for sharing you experience on Tripadvisor! We are happy to hear that you enjoyed the hotel! We look forward to seeing you at the hotel in the future.



Thank you,


David Shoshan
General Manager

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555 - 561 of 637 reviews

Reviewed February 25, 2013

I will keep this review short and to the point. Nice hotel which is attached to a Homewood Suites in the Southern area of downtown Jacksonville and not too far off of I-95. Not necessarily easy to get to, however, not too difficult either. Be alert and look for the Homewood Suites building as the Hilton Garden Inn has substandard ground signage and can easily be passed.

The lobby is clean. The front desk person did not acknowledge my Hilton Diamond status at all during check-in, which was a bit of a turn-off which certainly reflected upon the remainder of my stay. The hotel was extremely noisy with some sort of kids group which was seemingly unchaperoned, as they ran up and down the corridors throughout the night. This is not the hotel's issue, however, there did not seem to be any hotel staff walking the hallways to prevent such actions. The bar and restaurant open at 5pm and the bar promptly closes at 10pm. The service was ok at the bar as it was staffed by a young blonde man who appeared to not want to be there as there was no sign of friendliness whatsoever. Food was average taste though there were some items which they were out of, which was surprising to me since I was there on a Friday and Saturday and one would think the Director of Food and Beverage would make sure ample supply was on-hand.

The room was very nice, the TV channels were sufficient, though some were not available due to what appeared to be a signal issue.

  • Stayed: February 2013, traveled with family
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Thank LiscomeBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this reviewResponded February 27, 2013

I sincerely apologize for the noise issue encountered during your stay. Our guests’ comfort and safety is my number one concern and your review will assist in correcting issues in the future. I do hope that the next time you are in the area you will consider staying at our property again. Thank you.

David Shoshan
General Manager

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Reviewed February 23, 2013

This hotel is in a nice location ..close to downtown and the quaint San Marco area. Rooms and lobby are clean. Staff very accommodating. Breakfast buffet is expensive, but have ability to order ala carte. Did not like the coffee at all, Downside is the nightclub across the street starts blasting the music until quite late. I mean heart-thumping LOUD. Front desk is aware of this, but can do little to help

Room Tip: Away from the side where there's a nightclub
  • Stayed: February 2013, traveled with family
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Thank ccwriter16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this reviewResponded February 27, 2013

I am truly sorry to hear about the noise issue you experienced while staying at the hotel. We know how important it is to have a restful stay, so we are truly sorry. I am happy to hear that you did enjoy the hotel, and the service we provided. We look forward to seeing you in the future.


Sincerely,

David Shoshan
General Manager

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Reviewed February 17, 2013 via mobile

The manager, Mark, who checked us in was super nice.
Hotel room was very clean and very comfortable. Lobby was clean, even the lobby bathrooms were clean. Breakfast was so good and the servers were really helpful and nice. We would definitely recommend this hotel and when we come back to Jacksonville, Hilton Garden Inn will be where we stay.

  • Stayed: February 2013
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Thank Made0513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this reviewResponded February 27, 2013

Thank you for sharing you experience! We truly appreciate your business, and look forward to seeing you in the future. Thank you again for your nice comments.....



David Shoshan
General Manager

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Reviewed February 10, 2013

Average hotel breakfast here - you know the one where you get your eggs or make your own waffle. Only difference, you have to pay $10 for this one - kinda crazy. Also, very noisy rooms. Train goes by every few hours and WILL wake you up.

  • Stayed: February 2013, traveled on business
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Thank TravelingFool67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this reviewResponded February 27, 2013

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

David Shoshan
General Manager

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Reviewed February 9, 2013 via mobile

2nd time we stayed at this HGI 1st review. Not the best location, but perfect for a stop over to Port Everglades. William at the front desk very helpful with directions and very pleasant in person. Megan who was bartended/waitress also very nice and what I could see hard working. Other than location, will have no problem staying again. Food was very good and a good idea being the location is not the best. Nice, small menu but enough of a selection.

  • Stayed: February 2013
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Thank TLC1316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this reviewResponded February 27, 2013

Thank you for sharing your experience! We truly appreciate your business, and are excited to hear that some of our associates made your stay even better. We truly appreciate your business, and hope if you come back to Jacksonville you will choose our hotel again.


David Shoshan
General Manager

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Reviewed January 30, 2013

Clean rooms. Nice staff. Decent (but not great) location. Pool looked great. Good workout facility. It's interesting to me when a property is so close to being very nice but some of the basics are blown. Take breakfast, for example, when the staff bussed the tables they dropped the plates from about 3 feet into the bus tray. Not once or twice but over and over again. Absolutely no sensitivity to folks trying enjoy a hard boiled egg and some fresh fruit. Oh yes, "trying" to enjoy a hard boiled egg and fresh fruit because there were none on the buffet. Completely empty. As a matter of fact, at 8:00 in the morning, many of the food trays were empty. Eventually some were refreshed. Eventually. This is an attractive property....a bit off the beaten path....great beds and linen. Nice folks, for the most part, in their employ. But guys, hey, if breakfast is "free" you may be able to away with sub par service.

Room Tip: I had a corner room on the 3rd floor. Ask for a corner. Lots of windows.
  • Stayed: January 2013, traveled on business
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Thank graffiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this reviewResponded January 31, 2013

Dear Graffiti,

I appreciate your review of your recent experience at our hotel restaurant. We understand how important consistent service is-even the simple things. I have brought your comment to our serving team and we are actively working on additional trainings with your recommendations in mind. The next time you are in area we would love to have you come back to see the changes we have made and provide feedback. Thank you once again for your comments.


Sincerely,

David Shoshan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

Address: 1201 Kings Ave, Jacksonville, FL 32207-8686
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#33 Family Hotel in Jacksonville
Price Range: $109 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville Downtown/Southbank 3*
Number of rooms: 123
Official Description (provided by the hotel):
The newly constructed, uniquely designed Hilton Garden Inn Jacksonville Downtown / Southbank hotel is located in the trendy San Marco area just minutes from the heart of downtown Jacksonville, and only 20 minutes from the Jacksonville International Airport. Most rooms offer a beautiful city or river view. The hotel is adjacent to Jacksonville's Skyway rapid transit system to facilitate your commute. The Hilton Garden Inn Jacksonville Downtown / Southbank is the perfect corporate housing venue while in the Southbank area. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville

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