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“Very Nice Hotel in Jacksonville, FL”

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Homewood Suites by Hilton Jacksonville Downtown/Southbank
Ranked #24 of 133 Hotels in Jacksonville
Certificate of Excellence
Atlanta, United States
1 review
“Very Nice Hotel in Jacksonville, FL”
Reviewed December 3, 2013

This Homewood Suites is a very nice hotel centrally located in Jacksonville, hidden in Riverside, and close to Downtown. This hotel was very clean, nice rooms, and the staff was very friendly. I would highly recommend this hotel if you are ever in Jacksonville.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Reginald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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440 reviews from our community

Traveler rating
    244
    98
    54
    27
    17
See reviews for
175
67
24
134
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Fort Wayne, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 2, 2013

Stayed here with colleagues for business/professional conference. Well-appointed and very spacious suites. Wonderful, helpful and friendly staff. Right on the monorail to that runs across the river (though it doesn't run on the weekends). Also a quick 15 minute walk over the river.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nancy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 30, 2013

We were in town over Thanksgiving weekend, and chose this hotel based on a recommendation by a travel website. The hotel itself is beautiful. Our room was spotless, spacious,and well stocked. However, the staff (with the exception of the housekeeping!) seemed to be non-existent. On check in, I had to call out for someone after standing in the lobby for a good five minutes waiting for someone to show up. Only after I called out three times did someone finally come up from the back to check us in. She seemed like it was more of a hassle for us to be there than anything. We're not very demanding hotel guests, so we didn't need much. However, our keys would not work in the garage door, so we pushed the button for assistance. It took ten minutes for someone to come help us into the garage, and she didn't seem like she wanted to be there at all. Later that night, my husband got sick with a stomach virus, so we decided to order room service in the room instead of going out for dinner. The room service button on the phone did not work, and it prompted me to put in the extension. When I tried to enter the extension, it sent me to the front desk. The clerk transferred me to room service, and no one ever picked up. We called two more times before finally giving up and just going out to get dinner. There was also a prevalent smell of burnt popcorn or toast or something, outside the hotel for the entire length of our stay. It's a beautiful hotel, but the service was just not up to par. I do not think we'll be staying here again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sparrowgirl2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 20, 2013

The neighborhood has a little to be desired; but overall an excellent place to stay. The nearby San Marco district has some nice restaurants and a lot of promise. I will probably stay here again when in Jacksonville.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradenton, FL
Level Contributor
233 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 452 helpful votes
Reviewed November 8, 2013

This hotel stay was a hassle. First, the Jacksonville Police Department closed just about every road around it the night we were trying to find it. Second, while the staff was helpful, the damned room key did not open the gate to the parking deck. Just a hassle. Finally, I asked for a quiet room when I made the reservation and ended up overlooking US1 AND the railroad.

A big hassle. Sorry I stayed here. Maybe some day the local cops won't barricade the roads at 8pm on a Thursday night. It might be ok then.

Room Tip: Get an odd numbered room or plan to count train cars as they roll by.
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BarefootTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review, November 11, 2013
Thank you for taking the time to post your review of the Homewood Suites Jacksonville Downtown Southbank. Comments, positive or negative, remain a crucial tool in determining our service as we strive for 100% guest satisfaction. I apologize that many roads were closed making it difficult to arrive at the hotel and that your keys would not open the gate to the parking garage. In addition, I apologize that you were not given a quiet room and the sounds from the nearby train were bothersome. I do hope that if you are in the area, you would consider giving us a second chance.

Jacque Conley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, United States
1 review
Reviewed November 6, 2013

The hotel was far beyond what we expected for the price. The breakfast was great and the amenities were provided in the room were in fantastic condition. I am very pleased with our stay and plan to stay there in future visits to Jacksonville.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Tyler T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review, November 7, 2013
On behalf of the entire Homewood Suites Jacksonville Downtown Southbank team, we thank you for your kind remarks regarding your recent stay. We hope to welcome you back soon!

Jacque Conley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 4, 2013

I stayed at this hotel for two weeks, my business associate stayed four weeks. We were on a first name basis with all the staff. The Hotel was always clean, the staff was always friendly and accommodating. Over the weekend we went downtown. We took the free monorail train that is next to the hotel. We also took the water taxi which is only a few blocks away. One of the best hotels I have stayed in. Hot breakfast every morning and a light dinner Monday through Thursday. Free beer and wine as well. The Hotel is attached to a Hilton that has a full bar/restaurant if you don't want to leave the area. There is a Brewery (Aardwolf Pub and Brewery) across the street, somewhat hidden behind some industrial structures. Other restaurants were in easy walking distance a few blocks away. My two week stay was awesome!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dkuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review, November 6, 2013
Thank you for taking the time to post such a great review on TripAdvisor. I was thrilled to hear that you had an awesome two week stay with us. I will be sure to share your comments with the entire staff. Again, thank you for the positive feedback and we hope to have you back soon!

Jacque Conley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Jacksonville Downtown/Southbank

Property: Homewood Suites by Hilton Jacksonville Downtown/Southbank
Address: 1201 Kings Ave, Jacksonville, FL 32207-8686
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Jacksonville
#20 Business Hotel in Jacksonville
#34 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Jacksonville Downtown/Southbank 3*
Number of rooms: 98
Official Description (provided by the hotel):
The uniquely designed Homewood Suites by Hilton Jacksonville Downtown/Southbank hotel is located in the trendy San Marco/Downtown area of Jacksonville, FL and only 20 minutes from the Jacksonville International Airport. The hotel is adjacent to the Jacksonville Skyway rapid transit system to facilitate your commute. The Homewood Suites by Hilton is the perfect temporary housing venue for either short or extended stays. ... more   less 
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Also Known As:
Homewood Suites By Hilton Jacksonville Downtown/Southbank Hotel Jacksonville

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