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“Great Convenience/Comfort”

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Homewood Suites by Hilton Jacksonville Downtown/Southbank
Ranked #22 of 133 Hotels in Jacksonville
Certificate of Excellence
Maryland
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Convenience/Comfort”
Reviewed April 12, 2012

Excellent accomodations! Spacious room, great amenities and hotel hospitality.

Room Tip: Avoid rooms facing the railroad - traffic woke me up throughout the night.
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andreaewalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review, April 14, 2012
On behalf of the entire staff at Homewood Suites Jacksonville Downtown Southbank, we would like to thank you for your recent review of our property. We are happy you enjoyed your stay! Again, thank you for your feedback and we hope to see you again soon!

Jacque Conley, General Manager
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442 reviews from our community

Traveler rating
    245
    98
    54
    27
    18
See reviews for
175
68
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135
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
USA
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 21, 2012

We are frequent guests of the Homewood's. Due to the perfect location that we aim for, when we have business affairs, or our much needed fun date night after a stressful week of work. The location is perfect for us. We stayed on March 3 for business and to celebrate my husband's birthday. We encountered the change we were hopping for, FRIENDLY SERVICE! The room we wanted (and booked) was not available due to unforeseen circumstances, and the front desk managed to make it all better. And with a pleasant attitude! We felt welcomed! That is all the hotel needed to improve for the full excellent experience. Yes, after writing a letter to management concerning previous stays, many months ago, they listened! THANK YOU!!
The rooms are gorgeous and clean. The location is just perfect for business and a fun weekend getaway around town.
The rooms are quiet, and we were facing the venues in front, so no clue why someone here mentioned "noise". But again, some people are light sleepers. We have never had noise issues in this hotel, and we stay often. Noise is one thing we never had a complaint about. Beds are very comfortable and cozy so that helps with a nice deep and restful sleep!

The experience on March 3 was 100% satisfactory to us that we booked and stayed again the following weekend of March 17 for a romantic night around town. And we are coming back soon!
Thank you Jacqueline! You are an amazing hotel manager! You listened to us and many other regulars. Now, our favorite hotel is now just perfect!And thank you to the entire hotel staff!! Can't wait to see you all again soon!

Room Tip: The 2 bedroom suites are gorgeous! Ask the front desk for any suggestions on what you are looking fo...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyTravelingChick2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review, March 28, 2012
Thank you so much for your kind words and continuing to stay with us. I am happy that you have noticed our changes as we strive to offer outstanding customer service to every guest! We look forward to seeing you again soon!

Jacque Conley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaufort, South Carolina
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 8, 2012

Checked into Homewood on a Friday evening. Air conditioner in bedroom was so loud it sounded like a jet engine outside our room. Only thing it was good for was drowning out the noise from the bar across the street. Reverb, music, beat all seemed to vibrate the hotel, making it impossible to sleep until 2 am when the bar closed. Were supposed to stay a 2nd night but had to leave.

Also, location is convenient to convention center but surrounding neighborhood is spooky since there is very little business at night (other than the bar!)

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mmpmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review, March 9, 2012
Dear mmpmom,

First of all, thank you for your candid review of your stay with us. I do apologize for any inconvenience you experienced due to noise. I would like to assure you that we are continuing our practice to notify our local law enforcement regarding the bar noise levels. In addition, we are looking into additional soundproofing options and different ptac units. Again, thank you for your input as this helps us to work towards finding a solution. We do hope you will consider staying with us in the future.

Best Regards,
Jacque Conley, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wylie, Texas
1 review
Reviewed February 14, 2012

I am a consultant whose work has taken me across the country and into several foreign countries. In all my travels I have never experienced a more welcome atmosphere than here at this hotel. From the moment I enter the building at the beginning of my stay, I am greeted by name by their excellent staff. William, Katrina, and Amy make sure that all my needs are met. Housekeeping always does a fine job of cleaning my room and making sure the kitchen items I use are cleaned. The kitchen staff that prepares the complimentary breakfast (daily) and dinner (Mon-Thu) always have something tasty waiting for us.

I've stayed in places rated 5-stars and, while the decor and amenities might be more upscale, the service and the cleanliness of this hotel are as good or better than those much higher-priced hotels.

Room Tip: I prefer the King Studio rooms because they have just a shower. If you're traveling with kids...
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  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review, February 15, 2012
Thank you for the great review! Guest feedback is always appreciated, especially from a repeat guest. I have shared your review with the entire staff, as I know they will enjoy your comments. Thank you again for your feedback and look forward to welcoming you back again and again!

Best Regards,
Jacque Conley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 3, 2012

While this hotel is a nice property and conveniently located to downtown venues, it is right next to I-95 on one side and railroad tracks on the other. When we saw the orange earplugs on the nightstands in the bedroom we know there would be a noise issue and there was. This is very unfortunate as the room and lobby were very nice.
I agree with the other reviews that the staff needs improvement. Coming and going from the lobby we were ignored and parking was a hassle. They charged an extra $9.95 to park next door in a large parking facility that required a room key to access. When we checked out our key was deactivated requiring us to walk around the garage, with our luggage, to get to the car...not well thought out at all. Won't ever stay here again.

Room Tip: Not sure there are any but ask for the quietest room possible...
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review, February 14, 2012
Thank you for your recent review of our property. I do apologize for the inconvenience you experienced with the noise during your stay. Also, I can certainly understand your frustrations with having to walk around the garage with your luggage to enter the parking garage. Your feedback will help us to address these areas and provide better service in the future. Thank you again for your comments and we hope to have the opportunity to provide you with the experience you have come to expect from a Hilton brand!

Sincerely,

Jacque Conley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head Island
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 24, 2012

First, the staff at this hotel were excellent!! All were more than accomodating. It was a girls trip and 8 of us went. The staff helped us find places to go, took pictures for us, and even helped us with our luggage. I couldn't have been more pleased!! The 2 bedroom suite we were in more than accommodated us. The beds were Amazing and the housekeeping was superb! Even for germ-aphobes like us!! :) The breakfast in the morning was nice, with a good selection. My only complaint was that we didn't stay longer!! There is no question that we will be back!! Thank you so much to the staff for making our stay UNFORGETTABLE!!

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review, February 14, 2012
Thank you so much for taking the time to write such a nice review! We are thrilled that you enjoyed your stay and look forward to welcoming you back to the Homewood Suites Jacksonville Downtown Southbank!

Best Regards,

Jacque Conley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 12, 2012

Recently stayed there on a business trip. The hotel is very well kept and shares the building with the Hilton Garden Inn, they being in a separate wing. Across the plaza is covered parking free for hotel guests. The Front Desk and check-in employees are extremely pleasant (Amy) and recommended a great restaurant in the area (bibi's). The rooms were well appointed and maintained. The bed was one of the most plush and comfortable that I've slept in at a hotel in quite a while. Breakfast was very good as well. Easy access to the downtown area. I would not hesitate to stay there again.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JetsMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacqueConley, General Manager at Homewood Suites by Hilton Jacksonville Downtown/Southbank, responded to this review, February 14, 2012
Thank you for your review of the property. We are so happy that you enjoyed your stay and look forward to welcoming you back in the future!

Best Regards,

Jacque Conley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Jacksonville Downtown/Southbank

Property: Homewood Suites by Hilton Jacksonville Downtown/Southbank
Address: 1201 Kings Ave, Jacksonville, FL 32207-8686
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Jacksonville
#20 Business Hotel in Jacksonville
#34 Romantic Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Jacksonville Downtown/Southbank 3*
Number of rooms: 98
Official Description (provided by the hotel):
The uniquely designed Homewood Suites by Hilton Jacksonville Downtown/Southbank hotel is located in the trendy San Marco/Downtown area of Jacksonville, FL and only 20 minutes from the Jacksonville International Airport. The hotel is adjacent to the Jacksonville Skyway rapid transit system to facilitate your commute. The Homewood Suites by Hilton is the perfect temporary housing venue for either short or extended stays. ... more   less 
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Also Known As:
Homewood Suites By Hilton Jacksonville Downtown/Southbank Hotel Jacksonville

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