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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
Ranked #58 of 134 Hotels in Jacksonville
Certificate of Excellence
Reviewed April 8, 2014

The bed was comfy as were the pillows. Very quiet room and decent breakfast. There for a weekend visit with my daughter and the blues fest.
breakfast had hot items and the pillows had soft or hard selection. Only bad thing maybe the on the floor air control. Hate those.

  • Stayed: April 2014, traveled with family
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3  Thank bearflorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded April 9, 2014

Dear Bearflorida,

Thank you for posting a review on the hotel. We are pleased to hear all went well and you enjoyed most of the stay besides the A/C Unit, I can understand how tricky that can be sometimes. Hopefully we will be seeing you again if not, look forward to the next time you arrive back in sunny Jacksonville.

Heather

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88 - 94 of 170 reviews

Reviewed March 23, 2014

The perfect place to stay if you're going to Amelia Island- the ferry is just 3 miles away. Fabulous Hanna Park, with jungle hiking and bike trails and a terrific beach is just a few minutes drive. Sala Pad Thai, an amazing dinner place, is 5 minutes away.

Carol and Heather at the hotel were so helpful with so many things- including finding me the perfect quiet room. Whole place, incidentally, is non smoking. Overall, a great hotel, a fine choice!

  • Stayed: March 2014, traveled as a couple
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2  Thank stockmktgenius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded March 26, 2014

Dear Stockmktgenius,

First off we want to thank you for your positive review and are pleased to hear you got to find all the things in the area to do. Can't wait for your return.

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Reviewed March 22, 2014 via mobile

Stayed in the double bed suite for one night. Room was very clean and spacious. Everything was in working order and like new condition. The sofa was large enough for someone to sleep on if needed. Only negative was that we could hear another guest's music playing for awhile in the evening. Don't know if the walls are thin or if they just had it turned up loud. The complimentary breakfast had a good variety to choose from (scrambled eggs, slices of ham, biscuits and gravy, pancakes, bagels, toast, cereal, etc. The warm cinnamon rolls were especially good. Only negative was that the OJ was watered down. The hotel is less than a ten minute drive to Jacksonville Beach. There are nice restaurants in that area. There are only a couple of places to eat close to hotel (Hardees, KFC). You will mainly see used car lots and older homes and apartments in the immediate area. Hotel staff was courteous and friendly.

  • Stayed: March 2014
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1  Thank Alice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded April 9, 2014

Dear Outbackers4,

Thank you for taking the time to post a detailed review from your recent stay here at Holiday Inn Express Mayport. We take a lot of pride in what we do and value all feedback. Glad to hear you got to enjoy your stay besides the down fall of the OJ which probably just needed to be changed. Hope to see you back when traveling to the Jacksonville Beach area.

Best Regards,
Heather

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Reviewed March 20, 2014

First I want to point out that the reception folks were very professional and cordial, the accomodations were fine and the breakfast was also fine. The rub is that this large chain would establish a business less than five miles down the road from one of the largest surface ship naval bases on the east coast and a short drive to a large Naval Air Station, yet would not give a military discount. Guess it's ok to chase after the Sailor's dollars, but not to show corporate appreciation.

This will be my last review of a Holiday Inn Express because I won't stay there any longer, there are plenty that do appreciate what the servicemembers have sacrificed for this country.

Room Tip: If you are a veteran or active duty, my tip is find a business that supports us!
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  • Stayed: March 2014, traveled on business
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1  Thank gduncan7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded April 8, 2014

Dear gduncan7,

Thank you very much for sharing your comments online. We appreciate you taking the time to help us improve our guest services.

I am truly sorry to hear the troubles you had during your visit. We would like to inform you that many IHG properties are franchised, independently owned and operated. In this case, we determine our own rates and policies in accordance with local demand and business needs. We offer different types of rates ranging from government, corporate to special group discounts, however, these rates are subject to availability. We apologize for any confusion or inconvenience this situation has caused you.

I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed March 18, 2014

This is our second stay at the Holiday Inn Express- our son is stationed at the Naval Base just up the road and we have used this property to attend his ship's homecomings.

The rooms are clean and comfortable, the breakfast is very good.

We have found the staff, especially Amanda and Neil (the manager) to be extremely helpful and accommodating- the Navy is always subject to changing things but the hotel staff have been great in working with us to make our visit as pleasant as possible.

  • Stayed: March 2014, traveled with family
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1  Thank Dom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded March 20, 2014

Dear Dom B,

We want to reach out and let you know how much we appreciate your kind words and positive feedback. The staff here takes a lot of pride in guest satisfaction and strives to make everyone's stay pleasant! Glad to hear we accomplished this your last stay can't wait for your return. I will be sure to pass on the kind words.

Heather Letendre =)

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Reviewed March 6, 2014

My husband and I stayed at this hotel booked through Hotwire and we were not disappointed. This is the first time I've used Hotwire, so was a little nervous about what I'd get. The professional pictures look EXACTLY like the rooms! Amanda at the front desk was always willing to help and answer any questions we had. The breakfast buffet was ok, but hey it was free! The lady managing the buffet was always sweet and more than willing to help.
Overall, this was a great hotel for the price and they are only 5 min from the beach.

Room Tip: Room 315 was quiet and faces the woods.
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  • Stayed: March 2014, traveled as a couple
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2  Thank JCnTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neilatjax, Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded March 20, 2014

Dear JCnTC,

Thank you for taking the time to post a positive review about your recent stay here at our property. We are pleased to hear you enjoyed your stay and I will be sure to let Amanda as well as the breakfast hostess know of your kind words. Can't wait to have you back here in sunny Jacksonville.

Heather Letendre

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Reviewed March 3, 2014

This was part of a stay while visiting a local hospital. This is a great, clean and centrally located hotel with friendly and helpful staff. Rooms are clean, and they offer suites for family or longer stays. Would stay here in the future. Pretty good breakfast in the mornings too.

  • Stayed: February 2014, traveled with family
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2  Thank lukay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neilatjax, General Manager at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded March 6, 2014

Thank you for your comments regarding your visit to our hotel. We are very pleased to know that you found our staff to meet your expecations and hope you will visit us again in the near future.

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Additional Information about Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach

Address: 2040 Mayport Rd, jacksonville, Jacksonville, FL 32233-1924
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#16 Romantic Hotel in Jacksonville
#24 Family Hotel in Jacksonville
Price Range: $110 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to Holiday Inn Express and Suites in Jacksonville-Atlantic Beach! Minutes from the Mayport Naval Station and a short 20 minutes from the Jacksonville airport, travelers appreciate how convenient we are to Jacksonville, Neptune, Atlantic and Ponte Vedra Beach. Spend the day at Hannah Park or an evening on the Sun Cruz Casino gambling the night away. Relax away the afternoon in our sparkling pool or take the family to Adventure Landing Water Park. Whether you are in Jacksonville for business or leisure, the downtown area is just 20 minutes away and the beaches are only a 5 minute drive. Plan to attend one of our Beach Festivals or The Players Championship at Sawgrass Country Club. Let Holiday Inn Express and Suites in Atlantic Beach be your perfect home away from home. ... more   less 
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Holiday Inn Express Hotel And Suites Jacksonville - Mayport / Beach

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