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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
Ranked #57 of 132 Hotels in Jacksonville
Certificate of Excellence
San Antonio, Texas
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Outstanding hotel”
Reviewed July 21, 2013

Coming off a terrible experience the night before at another hotel in the St Augustine area, we cut our stay there short by two nights and made reservations at this Holiday Inn Express based on the good reviews. It is in a strange location (i.e., standing alone in an area of town that is a little run-down), but that may be because of the nearby Naval Station at Mayport, as there were a lot of Navy folks and contractors staying in the hotel. We had no issues and felt safe, though, as it was easy to get to the beach area, as well as access the roads we needed to head north to Amelia Island and later back toward home.

The staff was outstanding across the board. Everyone, from the night manager to the day manager to the breakfast area staff to the cleaning staff, was very friendly and upbeat. The hotel was very clean, and our room (two queen suite) was excellent.

Didn't necessarily care for the smoking guests lighting up and hanging out around the front entryway. Recommend a better area away from the front and non-smoking guests.

Excellent overall stay and highly recommended.

Room Tip: We were on the third floor over the center of the hotel. Obstructed some view of the front parking...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ObiMatt87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review, July 23, 2013
Thank you for the "Outstanding" ratings. We are sorry you had a not so pleasant stay at the St. Augustine Holiday Inn.
we are looking forward to seeing you again. Bye bye.
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162 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Jacksonville Beach, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 21, 2013

I do not recommend this hotel to anyone. Don't pay in cash for any reason. They will find anything and everything to take your deposit from you. We called ahead and they did not tell us that we needed a deposit when we asked the complete total that we will need to bring. They put my deposit on an envelope and labeled it. When we were ready to check out they called us and tried to take the deposit because of out service animal. We cleaned everything up and folded everything to make it easier for the maid we went down stairs. While talking to the manager she wanted to argue with me and say we smoked in the room. I am not a smoker nor would I smoke with my SERVICE ANIMAL in a closed room. If my fiance wanted to smoke it was only to do it outside because she would not do it around us in a closed room. She would not check the cameras to see that my fiance only smoked out side. She wanted to keep arguing with me and we wanted to speak to someone else since she was the manager she sent the maintenance guy up to our room and he checked the vents and everything and said we did not smoke in it. I found the manager very rude. I called ahead of time to even see what the rules were for my service animal and they did not say I would have to pay for a service animal. Luckily after all this we were able to get deposit back.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Brandy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review, July 23, 2013
You guys definitely smoked in the room. We felt sympathetic with your circumstances; therefore we decided to return the deposit to you.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2013 via mobile

We arrived and Ariana was cheerful and made sure we had a quiet room. Breakfast was hot and a nice spread. Very clean and well maintained. Highly recommend. Location to naval base and Fleet Kanding senior complex is great. Pool was nice, but no umbrella's

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bobroma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review, July 15, 2013
Dear Mrs. Roma,

thank you so much for your survey. You've been a real blessing from day 1.
Until the next time..take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviewed July 10, 2013

This hotel did not disappoint. It was about 4 minutes off the exit which was pretty close to shopping, dining, and night life. The beach was pretty close as well. The hotel staff was awesome from the front desk to the wonderful room attendants. The hotel was clean and very inviting....I would definitely recommend this hotel as well as return there.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank mel w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review, July 13, 2013
Mrs. Mel,
thank you so much for eveything. You guys are awesome, really!
We loved hosting your family and we are looking forward to seeing you again one day, Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
193 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed July 5, 2013 via mobile

Excellent experience both visits to this hotel. Can't understand the reviewer claiming this is in a bad area of town--I am sensitive to security issues and my children and I felt completely safe in this hotel. Front desk personnel and other staff were courteous and professional. Hotel is 4 years old but looks new--obviously well-maintained. Pool was great, breakfast had a good variety and was kept hot and fresh. We make regular trips to Jacksonville and will definitely be re-booking here.

Stayed June 2013, traveled with family
Helpful?
2 Thank Sandi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review, July 9, 2013
Thank you for acknowledging the hard work of our staff and clarifying the security issue.
We are forever grateful!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California, United States
1 review
Reviewed July 3, 2013

Great place to stay and convenient to shopping, beaches and activities in the area. Our room was very clean and the staff excellent-always friendly and smiling. Would highly recommend this place and plan on staying there again.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review, July 9, 2013
Thank you Mrs. Glenda for the opportunity to host your family. We are happy you enjoyed the Beaches Town Center with all the stores and the adjacent public beach. We are looking forward to your return to Atlantic Beach. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warner Robins, Georgia
1 review
Reviewed June 27, 2013

The staff was very kind and the room we stayed in was super clean and nice. We got upgraded to a suite free of charge because we booked with trip advisor! Didn't have any problem with noise or anything of that nature. Breakfast buffet was good too! Only 10 min. away from the beach and Good price hotel. Very pleasant stay and will stay here again the next time I go to Jacksonville.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this review, July 1, 2013
Thank you for the wonderfull review, we really appreciate you and we hope to see you again for another wonderful experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach

Property: Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
Address: 2040 Mayport Rd, jacksonville, Jacksonville, FL 32233-1924
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#16 Romantic Hotel in Jacksonville
#26 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to Holiday Inn Express and Suites in Jacksonville-Atlantic Beach! Minutes from the Mayport Naval Station and a short 20 minutes from the Jacksonville airport, travelers appreciate how convenient we are to Jacksonville, Neptune, Atlantic and Ponte Vedra Beach. Spend the day at Hannah Park or an evening on the Sun Cruz Casino gambling the night away. Relax away the afternoon in our sparkling pool or take the family to Adventure Landing Water Park. Whether you are in Jacksonville for business or leisure, the downtown area is just 20 minutes away and the beaches are only a 5 minute drive. Plan to attend one of our Beach Festivals or The Players Championship at Sawgrass Country Club. Let Holiday Inn Express and Suites in Atlantic Beach be your perfect home away from home. ... more   less 
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Holiday Inn Express Hotel And Suites Jacksonville - Mayport / Beach

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