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“Memorial Day Weekend 2013”

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Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach
Ranked #60 of 133 Hotels in Jacksonville
Certificate of Excellence
Reviewed June 5, 2013

First I would like to say that the booking process was great. I actual called the hotel to make sure that the accomedation we needed could be accomedated. We had a family of seven ( five) were kids and we needed to have enough space so that we would not over crowd one another. Well we gave the kids the king suite and we got the king standard room. We actually enjoyed the hotel is was quit a few guest staying but there were no noise issues. We decided to check in at 4pm on Sunday and there was no wait time , the desk clerk was very nice and helpful. We changed into swim wear and headed to Hanna Park it was only three dollars a car to get in, it was a nice breeze and very close to the hotel. When we got back to the hotel we asked what time did the pool close.. how sweet is this, Midnight, so it was like a little after 8pm and most hotel pools close at 10 , so we had a great time with that perk. The rooms were clean and fresh as well. The breakfast in the morning was pretty average. The cinnamon roll was really great! Now here comes the :( ( sad face) It would be a great investment if this hotel would have more than one washer and dryer. We wanted to go back to the beach for the actual Memorial Day Monday and are swim suites were still wet. There was no time because the person that was occupying the dryer had thirty minutes left. So my Husband had to find a coin laundry to dry everything towels too. Well check out is at 11 am , personally it should be at 12 pm gives you more time especially if your trying to find a laundry and dry clothes. Well I was not too upset because overall we had a good time and we improvised. Oh we requested that the kids room would be next door or diagnal well it was sort of like that but we managed. Anyhoo we do plan to return when we take a trip back to Jacksonville Beach. Oh yea the BEACHES are great!!! Wonderful family oriented atmosphere hands down.

Room Tip: The pool goes to 4 feet and a few inches so its a good pool for kids with adult supervision.
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  • Stayed: May 2013, traveled with family
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Thank Amber G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded June 26, 2013

We are so glad you had a great time enjoying the parks around the hotel. BTW, the next time and for all other readers; if you have extra tickets to Hanna Park you can use these to get access to Huguenot Park. Take the ferry in Mayport and on the way to Amelia Island and Little Talbot, the first park is Huguenot Park. What's awesome about it; you have access to the beach with the car. Thanks again, see you the next trip!

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111 - 117 of 166 reviews

Reviewed May 28, 2013

Once again we enjoyed our stay at the Mayport Holiday Inn Express. Our Room, the Lobby and the Dinning Area was Spic And Span Clean. The Staff was very friendly, helpful and knowledgeable. We stayed at this location last year and intend to return on our next visit.
We even received a gift package upon arrival for being priority members.

Room Tip: We like the King Deluxe, on the third floor. Very Quiet. However, last year we brought our small dog...
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  • Stayed: May 2013, traveled with family
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Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded June 4, 2013

We thank you for your kindness and appreciate your loyalty. The all staff works hard to bring you the best anytime you return to us. See you the next time.

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Reviewed May 20, 2013

We stayed here in April 2013 for three days/two nights during a visit to Mayo Clinic. Hotel is extremely clean and convenient to you Mayo. The front desk personnel were extremely friendly, and helpful!! IF you are going to Mayo Clinic you can get a discounted rate here, but you need to book DIRECTLY with the hotel. We plan to stay here again in June on next trip to Mayo. This location is less expensive than the Holiday Inn Express on Beach blvd.

  • Stayed: April 2013, traveled with family
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Thank hoopcoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded May 21, 2013

Thank you for being so informative to the Mayo Clinic patients and employees about the Special Rate.
Just remember to provide us with proof of appointment or the Mayo ID card at check in to get the incredible $65 Special Rate for Single or Double Queens Standards.
All the rooms are equipped with microwave and mini-fridge.
Full Hot Buffet Breakfast and WIFI are included with Holiday Inn Express.

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Reviewed May 16, 2013

3 strikes and you’re out

Finished our third time at this hotel. The first time was not good and the second and third times were even worse.

My employer has me returning to this area a few more times in 2013. I asked to be placed in a different hotel but the company said they have a deal with this hotel. So instead of returning for a fourth and fifth time, I booked a room, at a different hotel, on my own dime.

Holiday Inn Express is a good chain. Have stayed at different HI Expresses across the country. Had good times. Yet this place is not up to the standards I have experienced at other Express hotels.

What was wrong here. I wish I had a few pages to list all the problems. How would you feel if you went downstairs at 4 am and found locals who looked and smelled homeless sitting in front of hotel lobby smoking and drinking coffee from hotel coffee cups.

Holiday Inn Express is a great hotel chain. Sadly, this hotel may have slipped by the corporate standard inspection.

Room Tip: Make sure to lock your car here and hide all your belongings. The Police admit the area is a haven f...
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  • Stayed: May 2013, traveled on business
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4  Thank RedTraveler23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded May 20, 2013

We are attempting to contact you privately to obtain additional information regarding your experience with us. We would like to receive details about “the list of problems” and of course the Security concerns since we have never had anyone breaking into our guest’s cars since we opened in 2009.
Cordially,
The Management

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Reviewed May 15, 2013

Got this hotel from Hotwire. We wanted the one on the beach but got this one instead which is about 10 minutes from the beach. Hotel appears to be fairly new and is very nice inside and out. Very clean and comfortable. Front desk clerks were very nice and helpful. Free breakfast buffet was nice also. The few gripes I have are mainly with the location and security. The area this hotel is in seems to be a rough part of town. There is not much on the street but a few local bars and a car dealership. If you want to go to a nice restaurant, shop, or the beach you have to drive 10 minutes down the road. Within an hour of checking in around 8PM, the clerk had to call the police because of a drunk man had come off the street and was causing trouble and cussing like crazy. All of this was going on in the lobby of the hotel. My wife and daughters had to listen to this as we had to walk thru the lobby to get to our car. After a few minutes there were 4 police cars blocking the entrance. Needless to say this was very surprising to other guests who had just arrived and were wondering what was going on. The cops finally escorted the man outside. I wake up the next morning and go to my car the guy is back again. The cops show up again and escort the guy away. Each time this happened the hotel clerk seemed very upset. This hotel really needs it's own security in the lobby because of its location. The other gripes are minor; The pool is not heated, only one ice maker in the hotel and its on the second floor, and guests are allowed to smoke on the bench right next to the front door. Every time we walked in we had to walk thru a cloud of smoke. This is a nice hotel and the personnel were great but I don't think we will be staying again because of the location.

  • Stayed: May 2013, traveled with family
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2  Thank Will H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded May 16, 2013

Dear guests, we regret you had to witness such an uncomfortable scene.

Police believed the drunken subject also had some mental illness; therefore they did not take him into custody the 1st night. It's got to be some kind of rare situation for a person to walk into a hotel lobby and act so irrationally. Truly it was an isolated incident.

After reviewing your comments regarding smoking, we moved the designated smoking area further away from the entrance to the hotel lobby.

On the other end, we thank you for the 5 stars rating you gave on customer service and 4 stars on cleanness and value.

We will continue doing what we love proudly!

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Reviewed May 4, 2013

We were impressed with this Holiday Inn Express right from the start! We were very warmly greeted by name at the front desk, thanked for coming, offered warm cookies and given a goodie bag with water and snacks. The check-in process was quick and easy. Our room was exceptionally clean and comfortable and the staff were quite pleasant and friendly, and they go out of their way to please you. We were in town for a family wedding and met other family members from across the state who also stayed at this hotel. Everyone was quite pleased with the accomodations and also remarked about the cleanliness and comfort. The pillow top bed and the "Smart Bedding" linens and pillows are very comfortable. The free Breakfast was also very nice, the food was good with lots of choices and the dining area was also exceptionally clean and inviting! We would definitely stay at this hotel again and would highly recommend it, Aside from it being such a pleasant and comfortable hotel, it was also a very good value for the price!

  • Stayed: April 2013, traveled with family
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Thank Maureen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded May 7, 2013

Thank you for the "Exceptional"!!
Truth is you customers are "the exceptional"! We are blessed by having the nicest people on the planet coming here and we feel so grateful every morning that we get to work in a wonderful environment. You are the reason why we are so excited about what we do here. The compliments and your recomendation to the on-line audience is the best gift. Thank you!

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Reviewed April 19, 2013

Visiting my elderly parents nearby, my family spent a week at this lovely, newly renovated and nicely appointed motel. Complete hot buffet breakfast, with motivated staff who keep it re-filled. Friendly desk help 24/7. Nice fitness room with machines that work, including hand weights. Definitely will stay there again.

Room Tip: Even rooms right off the entryway are quiet. Some come with jacuzzis.
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  • Stayed: April 2013, traveled with family
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Thank funmomma4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A I, Director of Sales at Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach, responded to this reviewResponded April 20, 2013

Dear Guests,
we will always remember you as one of the nicest families we had around. It was fun the all week and we are looking forward to your next vacation in Florida.
Untill the next time, so long from Atlantic Beach.

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Additional Information about Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach

Address: 2040 Mayport Rd, jacksonville, Jacksonville, FL 32233-1924
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#16 Romantic Hotel in Jacksonville
#26 Family Hotel in Jacksonville
Price Range: $109 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Jacksonville - Mayport / Beach 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to Holiday Inn Express and Suites in Jacksonville-Atlantic Beach! Minutes from the Mayport Naval Station and a short 20 minutes from the Jacksonville airport, travelers appreciate how convenient we are to Jacksonville, Neptune, Atlantic and Ponte Vedra Beach. Spend the day at Hannah Park or an evening on the Sun Cruz Casino gambling the night away. Relax away the afternoon in our sparkling pool or take the family to Adventure Landing Water Park. Whether you are in Jacksonville for business or leisure, the downtown area is just 20 minutes away and the beaches are only a 5 minute drive. Plan to attend one of our Beach Festivals or The Players Championship at Sawgrass Country Club. Let Holiday Inn Express and Suites in Atlantic Beach be your perfect home away from home. ... more   less 
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Holiday Inn Express Hotel And Suites Jacksonville - Mayport / Beach

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